Business Details
Emergency
services
Your Trusted Insurance Partner in Grand Rapids, MI
Brett Younce has served Grand Rapids and Kent County for decades, providing reliable insurance coverage tailored to individual and business needs. Our team combines over 70 years of collective experience in insurance and financial services, offering personalized solutions for auto, home, life, and business insurance. We prioritize community connections, with team members deeply rooted in local areas like Byron Center, Grand Rapids, and Hudsonville. Our approach emphasizes transparency, prompt service, and bilingual support for Spanish-speaking clients. We specialize in simplifying complex insurance decisions through customized plans, bundling options, and clear explanations of coverage. Our 24/7 availability ensures clients receive timely assistance during emergencies or after-hours inquiries. Recognized for exceptional customer service, we maintain a 4.6/5 Google rating from 147 reviews, reflecting our commitment to resolving claims efficiently and addressing client concerns proactively.Our team includes licensed professionals with expertise in auto, home, life, and health insurance, ensuring comprehensive guidance for every policyholder. We actively engage with clients through educational resources like our 'Simple Insights' series, covering topics from car maintenance to home security. Our mission remains centered on protecting what matters most to Michigan families and businesses.
Services
Auto Insurance
Homeowners Insurance
Renters Insurance
Business Insurance
Life Insurance
Highlights and features
- Over 70 years of combined experience in insurance and financial services
- 24/7 availability for emergencies and after-hours inquiries
- Bilingual support for Spanish-speaking clients
- Personalized coverage plans tailored to Michigan residents
- 4.6/5 Google rating from 147 verified reviews
What people say
Outstanding customer service
Quick claim processing
Personalized coverage plans
Friendly and knowledgeable team
Bilingual support available
Services
Auto Insurance
Our auto insurance policies protect Michigan drivers with customizable coverage options, including liability, collision, and comprehensive protection. We offer competitive rates through bundling discounts and safe driving rewards. Our team assists with policy adjustments, roadside assistance, and 24/7 claims support.
Homeowners Insurance
We provide tailored homeowners insurance covering property damage, personal liability, and additional living expenses. Our policies protect against common risks like storms and fires while offering optional coverage for valuable possessions. We guide clients through policy customization and claims processing.
Life Insurance
Our life insurance solutions include term and whole life policies to protect families financially. We help clients determine appropriate coverage amounts and beneficiaries while explaining policy features clearly. Our agents provide ongoing support for policy adjustments and beneficiary updates.
Business Insurance
We offer business insurance packages protecting Michigan companies from liability claims, property damage, and operational disruptions. Our policies cover general liability, commercial property, and business interruption risks. We work with clients to create customized plans matching their industry needs.
Renters Insurance
Our renters insurance policies safeguard personal belongings against theft, fire, and water damage. We provide liability coverage for accidents and additional living expenses during displacement. Our team explains policy details clearly and assists with inventory documentation.
People
Brett Younce
State Farm Agent
Licensed agent with MI-8453171 credentials, leading the Grand Rapids office. Focuses on personalized insurance solutions and community engagement. Committed to exceptional customer service and client education.
Cory Davis
Office Manager
Property and casualty expert with over a year at the agency. Byron Center native prioritizing community connections. Handles policy management and client inquiries with local knowledge and hunting/fishing enthusiasm.
Kelly Peterson
Customer Service Manager
Western Michigan University graduate with auto, home, life, and health insurance licenses. Specializes in client relationships and policy education. Enjoys golf, cooking, and music in Grand Rapids area.
Luisa Gonzalez
Customer Relations Representative
Bilingual Spanish-English agent supporting Grand Rapids Latino community. Account management specialist with three+ years insurance experience. Promotes accessibility through language skills and bike riding advocacy.
Marsha Sobieranski
Customer Service Representative
23-year insurance veteran in Caledonia. Focuses on personalized client interactions and policy explanations. Builds relationships through attentive service and community engagement beyond insurance.
Questions
What insurance products do you offer?
We provide auto, home, life, renters, condo, business, and boat insurance, along with financial services like annuities and investment options.
How can I get a personalized insurance quote?
Visit our website to create a customized quote or contact us directly. Our agents will help assess your needs and build a tailored coverage plan.
Do you handle insurance claims 24/7?
Yes, we offer 24/7 support for emergency claims and after-hours inquiries through phone and text services.
Are there discounts available for bundling policies?
Yes, we offer competitive bundling discounts for combining multiple insurance products like auto and home coverage.
Do you serve Spanish-speaking clients?
Yes, we have bilingual agents fluent in English and Spanish to assist with all insurance needs and documentation.
What areas do you cover?
We serve Grand Rapids, Kent County, and surrounding Michigan communities including Byron Center, Hudsonville, and Hopkins.
Reviews (4)
Kalee Warren
Jul 05, 2021
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My bill has been incorrect for months now and hasn't been resolved (4 months so far). I've left several messages and spoken with them several times in regards to this matter and it never gets fixed. When I leave messages half the time I'm lucky to even get a call back. This past month I waited for Brett to return my call about my balance due...since my bill is still screwed up and no one can tell me what my balance is. He never returned my call and I just received a letter of cancelation because he still has not called to take my payment or to let me even know what I owe in the first place. I've
Kendrick Warren
Jun 29, 2021
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Absolutely the worst experience Ive ever had. After countless months of trying to correct my bill after State Farms MISTAKE!!!! Its still not right had to switch agencys because of the spin moves put on by that branch. (Word of advice) stay far away as possible from this office. For the people saying he prolly never paid my bill. News flash Ive never missed anything.
Lisa Martin
Jun 22, 2020
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Critical:Professionalism,Quality,Responsiveness,Value
I have NEVER experienced so much, error, and unprofessional people in my life!! I will be switching to a more competent State Farm Agency. One that, actually knows what their job is and does it correctly!
I have NEVER experienced so much, error, and unprofessional people in my life!! I will be switching to a more competent State Farm Agency. One that, actually knows what their job is and does it correctly!
Coda
Jun 17, 2020
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Kelly is the best part of this office. If you need something done he's your guy. My experience with the rest of the office hasn't been the best. But in the end I would definitely say I've been satisfied with the service provided
