Business Details
Emergency
services
Empowering Families, Strengthening Communities
Family Resources has served children and families in the Quad Cities community and surrounding areas for over 175 years. Our mission centers on providing direct services, support, education, outreach, and advocacy to empower individuals and strengthen communities. We prioritize trauma-informed care, safety, and dignity, offering programs like mental health counseling, survivor services, and aftercare initiatives.With a history dating to 1848, we remain committed to addressing community needs through collaboration with partners, donors, and local agencies. Our values of integrity, partnership, and respect guide every effort to create lasting, positive change.
Services
Survivor Services
Mental Health Counseling
Aftercare Programs
Coordinated Assessment
Community Education
Highlights and features
- We have over 175 years of experience serving families in crisis.
- Our trauma-informed care approach prioritizes safety and healing.
- We offer 24/7 crisis support for survivors of violence and abuse.
- We collaborate with local law enforcement and community partners.
- Our comprehensive services address mental health, housing, and legal needs.
Associations and certifications
- Council on Accreditation of Services for Families and Children
What people say
24/7 crisis support
Compassionate staff
Life-changing programs
Safe environment
Trauma recovery
Services
Survivor Services
We provide free, confidential assistance to survivors of domestic abuse, sexual assault, and violent crimes. Our services include emergency shelter, legal advocacy, counseling, and safety planning. With 24/7 crisis lines and walk-in facilities, we ensure immediate access to critical resources for individuals in urgent need.
Mental Health Counseling
Our licensed professionals offer individual and group therapy sessions addressing trauma, anxiety, and emotional recovery. Through evidence-based practices, we help clients rebuild their lives and develop coping strategies. Sessions are available at multiple locations across Iowa and Illinois.
Coordinated Assessment Program
This initiative connects individuals with appropriate community resources through comprehensive needs assessments. Our team streamlines access to housing, employment, and healthcare services, ensuring efficient support for those facing complex challenges.
Community Education
We deliver workshops on violence prevention, trauma response, and mental health awareness to schools and organizations. These programs aim to foster safer communities through education and proactive intervention strategies.
Aftercare Services
Our aftercare programs provide ongoing support for survivors through mentorship, employment assistance, and educational opportunities. We focus on sustainable recovery and reintegration into the community with dignity and self-sufficiency.
People
Nicole Cisne Durbin
CEO
Nicole leads Family Resources with over 20 years of nonprofit leadership experience. She focuses on expanding access to trauma-informed care and community partnerships while maintaining organizational integrity and mission alignment.
Dr. Toyosi Olutade
Board Member
Dr. Olutade contributes medical expertise and community health leadership as Chief Medical Officer at UnityPoint Muscatine-Trinity. He advocates for trauma-informed practices and systemic improvements in family healthcare services.
Questions
What services does Family Resources offer for survivors of violence?
We provide 24/7 crisis lines, emergency shelter, legal advocacy, counseling, and safety planning for domestic abuse and sexual assault survivors.
Are your mental health services free?
Yes, all our survivor and mental health services are provided at no cost to individuals in need.
How can I get immediate help during a crisis?
Call our 24-hour crisis lines: 866-921-3354 (IA) or 309-797-1777 (IL) for emergency assistance.
Do you serve areas outside the Quad Cities?
We operate in Davenport, Moline, Muscatine, and Clinton with outreach programs across Iowa and Illinois.
How can I support Family Resources?
Support through donations, volunteering, or planned gifts helps sustain our free services for vulnerable populations.
Videos
Reviews (4)
Melinda Sweetland
Jan 11, 2022
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NOT PROFESSIONAL. THEY PUSH THEIR WORLDLY VIEWS ON YOU. THEY HAVE A COUNSELOR WHO IS FOR THE COVID VACCINE ((TO EACH THEIR OWN)) AND MY MOM SAID SHE WOULD NEVER GET IT. MY MOM JUST GOT HER 2ND DOSE OF PFIZER BECAUSE HER COUNSELOR TOLD HER IT DIDNT MATTER WHICH ONE SHE GOT AS LONG AS SHE GOT ONE.
AND NOW THINGS SHE KNEW VERY WELL SHE DOESNT. SHE FORGETS THAT HER DINNER PLATE IS HER DINNER PLATE. SHE FORGETS WHERE THE PRINTERS ARE AT THE LIBRARY THAT SHE HAS GONE TO FOR YEARS AND KNOWS VERY WELL. She is forgetting soany details about numerous things and she never had this problem before the vaccine
AND NOW THINGS SHE KNEW VERY WELL SHE DOESNT. SHE FORGETS THAT HER DINNER PLATE IS HER DINNER PLATE. SHE FORGETS WHERE THE PRINTERS ARE AT THE LIBRARY THAT SHE HAS GONE TO FOR YEARS AND KNOWS VERY WELL. She is forgetting soany details about numerous things and she never had this problem before the vaccine
Cait New
May 20, 2021
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Their office is closed. Google won't let me update it. Just a phone number that redirects me to someone else.
Kc Linux
Jul 29, 2020
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Great helpful people just gets misused or abused by bad people so isn't helpful when people that actually try need help
Pam Huber
Feb 05, 2019
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From the time I met one particular young man to now, I see a huge difference. I notice his attitude being much more positive as well as his acceptance of things and situations he can or cannot change. I met 2 staff members yesterday and they seemed very respectful. I worked for a Doctor in Cedar Rapids that dealt with behavioral as well as developmental adolescence and I would feel privileged to be employed with Family Resources.
