Business Details
13 Years
experience
Emergency
services
Trusted Medical Equipment Provider for Hospice Care
WilBea Medical Equipment exists to exclusively serve hospice patients by providing exemplary customer service and innovative equipment solutions. Our service standards extend well beyond deliveries and pickups, with technicians and office staff trained to be empathetic and compassionate when interacting with patients and families. We offer personal service from local teams to ensure partners have the equipment, service, and communication necessary for excellent patient care. Our commitment to quality includes delivering working equipment, 24/7 emergency delivery, and a local hotline for immediate assistance. We prioritize staff training to ensure every employee understands the hospice environment, while patient training ensures proper equipment use.Our partnership approach begins before the first delivery, offering in-services for hospice nurses and staff to support organizational growth. With locations in multiple states, we combine regional expertise with nationwide reliability. Our dedication to hospice care has earned recognition from partners who highlight our prompt service, professional communication, and cost-effective solutions. We are confident in our ability to serve as a trusted DME partner, fostering long-term relationships built on dependability and compassion.
Services
Medical Equipment Supply
24/7 Emergency Delivery
Staff Training
Patient Training
Hospice Partnerships
Details
- Year established: 2013
Highlights and features
- We provide 24/7 emergency delivery and local hotline support.
- Our staff receives specialized hospice environment training.
- We guarantee quality, working equipment for patient comfort.
- We offer in-services for hospice nurses and staff development.
- Our local teams ensure personalized communication and service.
What people say
Excellent customer service
Prompt service
Professional and knowledgeable
Great communication skills
Timely manner
Services
Medical Equipment Supply
We deliver quality-tested medical equipment directly to hospice patients. Our inventory includes mobility aids, respiratory devices, and comfort-focused tools essential for end-of-life care. Each item undergoes rigorous inspection to ensure functionality and safety before delivery.
24/7 Emergency Delivery
Our emergency response team operates around the clock to address critical equipment needs. Whether replacing malfunctioning devices or delivering urgent supplies, we prioritize rapid response times to maintain patient comfort and care continuity during evenings, weekends, and holidays.
Staff Training
We provide comprehensive training programs for hospice staff on equipment operation and maintenance. Our curriculum covers proper usage techniques, safety protocols, and troubleshooting methods to ensure caregivers can confidently support patients between scheduled deliveries.
Patient Training
Our technicians demonstrate equipment use directly to patients and families during deliveries. This hands-on instruction covers mobility devices, oxygen systems, and comfort equipment to promote independent use while maintaining safety standards in home care environments.
Hospice Partnerships
We collaborate with hospice agencies through customized service plans and staff development programs. Our partnership model includes equipment management systems, emergency response protocols, and quality assurance frameworks to enhance overall patient care outcomes.
People
Taylor Bean
Director of Quality Assurance
Taylor Bean has led quality assurance efforts since 2013, overseeing company-wide standards after starting as a branch manager. He ensures consistent service excellence across all locations while maintaining equipment reliability benchmarks.
Jason Mathis
Director of Operations
Jason Mathis progressed from driver to operations director since 2018. He manages daily logistics and service delivery networks, implementing efficiency improvements while maintaining compassionate care standards across multiple states.
Myriam Coleman
Director of Marketing
Myriam Coleman joined in 2022 to lead brand development and hospice outreach initiatives. She focuses on expanding market presence through targeted campaigns that connect healthcare providers with reliable medical equipment solutions.
Questions
What medical equipment does WilBea specialize in?
We specialize in hospice-focused equipment including mobility aids, respiratory devices, and comfort-oriented medical tools essential for end-of-life care.
Do you offer emergency equipment delivery?
Yes, we provide 24/7 emergency delivery services for urgent equipment needs across all served regions.
How do you ensure equipment quality?
Every item undergoes rigorous inspection before delivery to guarantee functionality and safety for patient use.
Do you train hospice staff on equipment use?
Yes, we offer comprehensive training programs covering proper operation, maintenance, and safety protocols for all equipment types.
Which states do you serve?
We operate in Texas, Mississippi, West Virginia, and Kansas with local teams in each region.
Reviews (1)
Erica K.
May 13, 2017
Report
After saying they were coming for almost a day they showed up at 3am after we had to call 5 times and my fathers oxygen was at 54%. They then supplied us with an oxygen machine that hadn't been serviced since 2012. Your license should be taken away.
