Business Details
16 Years
experience
Emergency
services
Trusted Water Damage Restoration Services in Maryland
Flood and Fire Response was founded in 2010 with a mission to provide exceptional water damage restoration, mold removal, and fire damage services to residential and commercial clients. Our company was born from a personal experience where the founders recognized the need for reliable, customer-focused restoration services that balance affordability with quality. We prioritize client satisfaction by offering 24/7 emergency response, certified technicians, and direct billing to insurance companies. Our team combines industry-standard certifications with state-of-the-art equipment to deliver efficient mitigation and remediation solutions. We serve Maryland's DC Metro and Central regions, maintaining a reputation for rapid response times and transparent communication.Our commitment to excellence is demonstrated through our IICRC-certified professionals and comprehensive approach to restoring properties to pre-loss conditions. We emphasize customer education, proactive problem-solving, and ethical business practices to build long-term trust. Our decade-plus experience in the restoration industry informs our ability to handle complex damage scenarios while maintaining personalized service. We measure success through client testimonials and repeat business, ensuring every project meets our high standards for quality and safety.
Services
Water Damage
Mold Removal
Fire Damage
Sewage Cleanup
Flood Damage
Details
- Year established: 2010
Highlights and features
- 24/7 emergency response within 60 minutes
- IICRC-certified technicians with industry expertise
- Free estimates and direct insurance billing
- Locally owned since 2010 with proven reliability
- Comprehensive mitigation from water extraction to mold prevention
Associations and certifications
- IICRC Certified
What people say
Knowledgeable technicians
Prompt emergency response
Excellent insurance coordination
Thorough mold removal
Professional service
Services
Water Damage
Our water damage restoration addresses emergencies from broken pipes, storms, or sewage backups. We extract standing water, dry affected structures, and prevent mold growth using industrial equipment. Certified technicians follow IICRC standards to restore properties to safe, habitable conditions while coordinating with insurance providers for seamless claims processing.
Mold Removal
Professional mold remediation services eliminate hazardous spores through containment, HEPA vacuuming, and antimicrobial treatments. Our IICRC-certified team identifies moisture sources, removes contaminated materials, and implements prevention strategies. We prioritize indoor air quality improvements for residential and commercial spaces while providing documentation for real estate transactions.
Fire Damage
Comprehensive fire damage restoration includes soot removal, odor elimination, and structural repairs. Hydroxyl technology neutralizes smoke odors while technicians clean contents and electronics. We document damage for insurance claims and coordinate full rebuilds when necessary, operating 24/7 to restore properties after residential or commercial fires.
Sewage Cleanup
Emergency sewage cleanup removes contaminated water and sanitizes affected areas using OSHA-compliant protocols. Our team handles Category 3 water damage, disinfects structural components, and replaces unsalvageable materials. We coordinate with municipal authorities for sewer-related claims while ensuring safe reoccupation of residential and commercial properties.
Flood Damage
Flood damage specialists respond to weather-related emergencies with water extraction, structural drying, and content preservation. We mitigate damage from flash floods, hurricanes, or plumbing failures using thermal imaging to detect hidden moisture. Services include packout of valuables, dehumidification, and reconstruction to restore properties after major water intrusion events.
Questions
What areas do you service?
We serve Central Maryland and DC Metro regions including Baltimore County, Anne Arundel County, and surrounding areas with 2-hour emergency response times.
Are you available for emergencies?
Yes, our 24/7 emergency team responds within 60 minutes of your call for water damage, mold issues, or fire emergencies.
Do you work with insurance companies?
We directly bill major insurance providers and handle claims documentation to simplify the restoration process for our clients.
What certifications do your technicians hold?
Our team includes IICRC-certified specialists in water damage restoration, mold remediation, and fire damage cleanup.
How quickly can you start repairs?
Emergency crews arrive within 1 hour of contact and begin mitigation immediately to prevent further property damage.
What services do you offer?
We provide water extraction, mold removal, fire damage restoration, sewage cleanup, and comprehensive property drying services.
Reviews (5)
Valerie Sherod-Wainwright
Nov 04, 2021
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I was in need of mold remediation estimate for possible mold in my home. I searched google for companies that would come out to consult and give an estimate with no up front fee. Flood and Fire Response came to my rescue. I called to schedule an appointment and the Project Manager, Thomas came out to assess. I actually requested Thomas be the person to come out for the assessment. I felt so at ease speaking with Thomas about what had happened in the basement. Thomas arrived on time and was thorough and honest with the assessment of the situation. He emailed the estimates to me that same evening
Tiffany Banks
Sep 16, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
This company is responsive and professional! Prices are more than reasonable! I've used them twice and would recommend them!
Services:Remodeling,Painting,Mold removal,Water damage cleanup
This company is responsive and professional! Prices are more than reasonable! I've used them twice and would recommend them!
Services:Remodeling,Painting,Mold removal,Water damage cleanup
Naz Amini
Jun 17, 2021
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I highly recommend using their services. I was desperate under a lot of pressure when the emergency water flood happened in the basement. I had no prior experience or knew anyone to call for repair. I happen to find Flood and Fire Response online and when I called "Ayla" answered the phone. She is an angel. She provided remarkable customer service and was very compassionate about my issue. She sent a contractor over the same day, even though was after hours and he did an amazing job cleaning up the water, drying the walls and used anti-bacterial solution to prevent from black mold. The price was
Kevin Turner
Mar 31, 2021
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Very professional and pleasant group of business people to work with. They did a great job of getting our basement mold problem under control and cleaned up. Very attentive to the customer being fully satisfied. Also all work done was guaranteed so only time will tell if the problem will return or was it worth the cost. At any rate dealing with this company was a pleasant and positive experience.
Jaunese Harris
Jan 05, 2017
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The two workers were early which was great because I had housekeepers coming. Even with the red tape of the Groupon I didn't feel pressured to add on service, but did. He also took off some of the cost for toting the equipment up or down one of the landings. Any little bit helps.
