Business Details
29 Years
experience
Emergency
services
Virtual Phone Systems for Small Businesses | Access Direct
Since 1997, Access Direct has delivered hosted PBX solutions and business VoIP services to organizations nationwide. Our mission focuses on empowering small businesses with Fortune 500-level phone systems without equipment, hassle, or high costs. We specialize in virtual receptionists, voicemail transcription, toll-free numbers, and customizable call routing tailored to diverse industries including healthcare, legal services, and real estate. Our proprietary cloud-based technology eliminates software learning curves while maintaining seamless integration with existing phone systems. With 28+ years of operational experience, we combine technical expertise with personalized support, offering professionally recorded greetings, 24/7 emergency service, and U.S.-based customer assistance.Our scalable plans accommodate businesses from solopreneurs to enterprises, featuring no contracts, no setup fees, and immediate implementation. As a third-generation entrepreneur-founded company, we maintain a client-centric approach through dedicated consultants who customize systems and provide ongoing optimization guidance. Our track record includes thousands of satisfied customers across all 50 states who rely on our reliable infrastructure and exceptional service quality.
Services
Virtual Receptionist
Voicemail Transcription
Toll-Free Numbers
Call Routing
Auto Attendant
Text Notifications
Mobile App Integration
Fax-to-Email Service
Custom Greetings
Multi-Level Menus
Details
- Year established: 1997
Highlights and features
- 28+ years providing hosted PBX solutions since 1997
- No contracts or setup fees required
- Personalized system customization with live consultants
- Free professionally recorded greetings included
- 24/7 emergency support and U.S.-based service
What people say
Reliable service
Professional greetings
Prompt assistance
Easy setup
Cost-effective
Services
Virtual Receptionist
Our automated receptionist system manages call routing through customizable menus, directing callers to appropriate extensions or departments. This feature supports multi-level phone menus, dial-by-name directories, and holiday-specific routing configurations. Businesses maintain professional call handling 24/7 while reducing live receptionist requirements.
Voicemail Transcription
Convert voicemail messages into written text delivered directly to email inboxes. This service includes MP3 audio attachments and customizable notification settings, ensuring critical messages receive immediate attention regardless of location or device.
Toll-Free Numbers
Acquire new toll-free numbers or port existing ones to enhance business accessibility. Our service includes customizable routing options, call analytics, and integration with existing phone systems while maintaining nationwide caller reach without per-minute charges for customers.
Call Routing
Customize call distribution using time-based rules, simultaneous ringing, or sequential forwarding. Features include find-me/follow-me functionality, call screening, and reject options, ensuring optimal connectivity during business hours and after-hours emergency routing.
Professional Greetings
Access studio-quality recording services for automated attendants and voicemail systems. Our production team creates customized greetings in multiple languages, with seasonal/holiday variations and business-specific terminology, included at no additional charge with all service plans.
People
John Kinskey
President, CEO, & Founder
Third-generation entrepreneur who established Access Direct in 1997. Brings 28+ years of telecommunications experience, focusing on scalable communication solutions for small businesses while maintaining hands-on operational involvement.
Valerie Martin
Sales & Customer Support
Key customer service representative with extensive product knowledge, providing personalized support for system configuration and ongoing optimization. Recognized for prompt response times and technical expertise in client implementations.
Andrew Kinskey
Sales & Customer Support
Support specialist handling new client onboarding and system customization. Combines technical proficiency with business communication skills to ensure seamless implementation of virtual phone systems.
Questions
What virtual phone services does AccessDirect offer?
We provide hosted PBX systems, voicemail transcription, toll-free numbers, auto attendants, call routing, and text messaging features tailored for small businesses.
Can I keep my existing phone number?
Yes, you can retain your current number through number porting or use it alongside new local/toll-free numbers.
Do you offer 24/7 customer support?
Our emergency support team is available after hours, with standard support operating 8-5 CST Monday-Friday.
How do I change call routing settings?
Modify routing through our web interface or contact our live support team for immediate assistance with configuration changes.
Are there contracts or setup fees?
All plans have no contracts, no setup fees, and allow immediate implementation of phone system features.
What business sizes do you support?
We serve solopreneurs, small businesses, and enterprises with scalable solutions accommodating organizations of all sizes.
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Reviews (2)
Mr. Sanitize
Dec 31, 2021
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I have used Access Direct for my business for over a year. When I signed up, I signed up for calls and text messages. I have been texting and calling clients this whole time, until I started having issues recently (in November). I called to get the issue sorted out and I was told by Andrew that I was never supposed to have text services and he doesn't know why I was able to use the text feature this whole time. He offered to turn the text feature back on if I pay an extra $10/month. Turns out, they actually updated the website to say that they now offer business texting at an extra charge. Obviously
Lifetime Trailmaps Chris
Aug 30, 2019
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I can't say enough to tell you how happy we are with the service. Valerie walked us though everything from startup to making changes and we are extremely happy. Her customer service is more than 5 stars!
