Founded by Call Center industry expert Kathleen Peterson in 1987, PowerHouse specializes in all aspects of Call Center and Telecommunications Consulting. We work with top management to develop plans that align operational practices with corporate vision - combining business savvy and technical acumen to provide the very best in strategic planning, assessment, and operational improvement services.
Our clients include senior leaders within major Fortune 500 companies across industries. Whether you want to consolidate your far-flung national Call Centers into one centralized location, align business objectives with Call Center operational practices, or analyze your existing telecommunications systems against future goals, PowerHouse can help you.
Our clients include senior leaders within major Fortune 500 companies across industries. Whether you want to consolidate your far-flung national Call Centers into one centralized location, align business objectives with Call Center operational practices, or analyze your existing telecommunications systems against future goals, PowerHouse can help you.
Services
About Us
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PowerHouse Consulting is an internationally recognized professional consulting firm specializing in all aspects of Call Centers and Telecommunications. Our offerings include Strategic Planning, Call Center Assessments and Solutions, Telecommunications Assessments, IT Assessments, Workforce Optimization, Outsourcing Management, Custom Training Programs, and Procurement Management.
How We Work
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We approach all engagements holistically to assure a balance among people, process, and technology. Each PowerHouse engagement is uniquely structured. We employ no forced methodologies or canned reports. Our approach aligns with the latest trends in multi-media, Web-enabled, and blended Call Centers.
Clients
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PowerHouse works with top management to develop plans that align operational practices with corporate vision. In the 30 years we have served the industry, PowerHouse has built a wealth of knowledge in Contact Center operations, technologies, and Customer Experience management.
We have collaborated with hundreds of business and commercial clients across North America and Canada - working with companies of many different sizes and with varying budgets.PowerHouse has performed a wide variety of Contact Center Assessments, ranging from small single site operations to thousands of seats across multiple sites.
We have collaborated with hundreds of business and commercial clients across North America and Canada - working with companies of many different sizes and with varying budgets.PowerHouse has performed a wide variety of Contact Center Assessments, ranging from small single site operations to thousands of seats across multiple sites.
Business-to-Business Clients
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Corporate Express (CE) is one of the world's largest business-to-business suppliers of office and computer products/services. CE sought to convert Customer Care into a consolidated strategic asset and improve standardization and efficiencies company-wide. The goal was to provide a powerful experience for customers via a centralized and standardized Customer Experience Center located in Aurora, CO.
Catalog and eCommerce Clients
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Athleta, outfitting active women since 1958, promotes the empowerment, performance, and positive esteem of women. The Athleta Customer Service team in Petaluma, CA sought to assess its current new-hire training approaches in preparation for the opening of a second Customer Service Center in Grove City, Ohio.
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