Business Details
10 Years
experience
Your Trusted Ford Dealership in Lumberton, NC
Crossroads Ford of Lumberton, part of the Crossroads Automotive Group since August 2016, is committed to delivering exceptional automotive experiences rooted in integrity and community values. Our team prioritizes customer satisfaction through transparent dealings, personalized service, and a comprehensive range of offerings including new and certified pre-owned Ford vehicles, factory-trained maintenance, and tailored financing solutions. With decades of collective experience in the automotive industry, we combine the resources of a premier dealership with the personalized touch of a local business.Our expertise spans vehicle inspections, diagnostics, and repairs using genuine OEM parts, ensuring reliability and longevity for every customers investment. Recognized for our 3 On Us VIP Program and Ford Recognition Programs, we demonstrate authority through exclusive benefits like complimentary maintenance and discounts for military, first responders, and educators. Trust is embedded in our 24-hour roadside assistance, mobile service options, and a no-pressure sales environment designed to meet diverse automotive needs.
Services
New Ford Sales
Certified Pre-Owned Vehicles
Vehicle Service & Maintenance
Ford Parts Supply
Auto Financing
Details
- Year established: 2016
Highlights and features
- We offer factory-trained technicians for precise Ford maintenance and repairs.
- Our 3 On Us VIP Program includes complimentary maintenance for new vehicle buyers.
- We provide mobile service and pickup/delivery for customer convenience.
- Our certified pre-owned vehicles undergo rigorous 172-point inspections.
- We specialize in competitive financing and Ford Recognition Program discounts.
What people say
Friendly staff
Great selection
Efficient service
Competitive pricing
Helpful financing
Services
New Ford Sales
We offer the latest Ford models including the F-150, Mustang Mach-E, and Expedition. Our inventory features innovative technology, advanced safety features, and performance-oriented designs. Customers benefit from factory warranties, trade-in incentives, and personalized financing options.
Certified Pre-Owned Vehicles
Our certified pre-owned Fords undergo a 172-point inspection and include CARFAX reports. Vehicles receive comprehensive warranties and FordPass rewards. This program ensures reliability and value for customers seeking quality pre-owned options.
Vehicle Service & Maintenance
Our factory-trained technicians perform diagnostics, oil changes, brake repairs, and more using OEM parts. Services include the 3 On Us VIP Program for new buyers and mobile service for convenience. We prioritize vehicle longevity and customer satisfaction.
Ford Parts Supply
We provide genuine OEM, Motorcraft, and Omnicraft parts for Ford and non-Ford vehicles. Parts ensure optimal performance and compatibility. Customers access service specials and expert guidance for repairs and maintenance needs.
Auto Financing
Our finance team offers competitive rates, pre-approval options, and trade-in appraisals. Programs include the 3 On Us VIP benefits and Ford Recognition discounts. We streamline the purchasing process with transparent terms and flexible solutions.
Questions
What new Ford models are available?
We offer the latest F-150, Mustang Mach-E, Explorer, Bronco, and Transit models. Visit our inventory page for details.
Do you have certified pre-owned Fords?
Yes, our CPO vehicles include a 172-point inspection, CARFAX report, and extended warranties.
What service programs do you offer?
We provide the 3 On Us VIP Program, mobile service, and pickup/delivery options for convenience.
Are financing options available?
Yes, our finance team offers competitive rates, pre-approvals, and Ford Recognition Program discounts.
What areas do you serve?
We serve Lumberton, Fayetteville, Whiteville, and surrounding areas in North Carolina.
Reviews (7)
Dan Theman
Dec 29, 2021
Report
When dropping off car for service they give you a time they say will call and give a message and dont. Dont answer messages. I get it car repairs take time but at least keep customer informed. FOLLOW UP after receiving a call from corporate office next visit for oil change went much smoother. Doubled stars will take another visit or two to see if things have really improved
Wendy Elder
Dec 08, 2021
Report
They have had my car for an entire week and had yet to look at it… when they finally did, it was going to cost $2500 for a water pump, chains and whipper motor!? Tf it does!!! They weren’t even sure it would be done by Christmas Eve… did I mention it had been there a week already?! He even told me that they had cars there for a month they haven’t worked on yet. Called Crown Ford in Fayetteville, no problem getting an appt for a recall issue, and their service dept wasn’t backed up at all. Will never buy a vehicle from this place. PERIOD
Kelly Tribble
Oct 20, 2021
Report
I just purchased a new 2021 Ford F-150 XLT Hybrid at Crossroads Ford of Lumberton, my sales associate was Melissa and the experience was seamless and very pleasant. I have purchased several vehicles from this dealership over the past few years and have always left satisfied with my deal. Melissa was very professional and attentive to my every need, she kept me informed throughout the entire process from start to finish and I would highly recommend that you talk with her if youre in the market for a new vehicle. I initially made contact with her through email sales add and set up a deal with
Miranda Usher
Aug 31, 2021
Report
The best place around to purchase a vehicle. They do everything in their power to get you in the vehicle you want! Ive purchased two vehicles from there, Mr. Amon is the best salesman
James English Ig Quadsan
Aug 30, 2021
Report
Disappointed, took me a month to get my truck in the service department. Then the department cant get a part for at least, what theyre saying, 2 months or more. Could be sooner than later. They called me and told me my vehicle was fixed minus a part, manifold, but still drivable until it Comes in. Well, my truck is still up the creek without a paddle. Its not working properly. So long story short, Im extremely disappointed with the service. This is the second time within the last 9 months that my truck was not fixed with this dealership, way below any standard. Ive spent 1,300+ on
Imfree Imfree
Aug 19, 2021
Report
I like going there but I didn't need an oil change and. told them it was done 2 months ago.they did it anyway. they asked to rotate tires but didn't put it as it was done on the receipt. But they are usually good at what they do.
Carl Pulley
Aug 02, 2021
Report
Great service department! The staff and service manager appear to be concerned for your convenience and time. I can count on them to service my vehicles quickly and efficiently. Recent incident with my F150 truck's air condition went out late afternoon on Saturday, took truck in early Monday morning. They found issue, tracked down the part needed from another dealer and had my truck ready that same afternoon. Crossroads Ford is fortunate to have a great staff and service manager. I can always be sure my vehicle needs are taken care of and completed satisfactorily. Carl P
