Business Details
35 Years
experience
Emergency
services
Your Insurance Agency's IT Partner
Since 1991, SMART Services has been dedicated to providing strategic IT solutions tailored specifically for independent insurance agencies. Our proactive approach to technology management has been built on over three decades of experience serving businesses across Michigan, Ohio, and Indiana. We combine deep industry knowledge with comprehensive technical expertise to deliver enterprise-level services at accessible prices. Our team of certified professionals specializes in cloud solutions, network monitoring, data protection, and strategic technology planning. Through continuous innovation and a commitment to client success, we've developed industry-leading practices that transform IT from a liability into a strategic asset.Our proven track record demonstrates our ability to reduce downtime, improve security, and enhance operational efficiency for hundreds of insurance agencies. We maintain rigorous technical standards through 24/7 proactive monitoring and rapid response protocols that ensure maximum system uptime. Our transparent pricing model and client-centric approach have earned us long-term partnerships based on trust and measurable results. This combination of technical excellence, industry specialization, and client-focused service delivery positions us as a trusted technology partner for insurance professionals seeking reliable IT solutions.
Services
Cloud Solutions
Network Monitoring
Data Backup
Spam Protection
VoIP Systems
Mobile Security
IT Assessments
CIO Consulting
Disaster Recovery
Details
- Year established: 1991
Highlights and features
- We offer 30+ years of insurance industry-specific IT expertise
- Our 24/7 proactive monitoring prevents issues before they occur
- Flat-rate pricing ensures predictable IT budgeting
- We provide end-to-end cloud solutions tailored for insurance agencies
- Our team includes certified professionals with specialized insurance technology knowledge
What people say
Proactive maintenance
Rapid response times
Industry expertise
Reliable solutions
Cost-effective service
Services
Cloud Solutions
Our myAGENCYcloud solution provides complete IT infrastructure hosted in secure data centers. This includes virtual desktops, server management, and productivity applications that enable agencies to focus on client services rather than technology maintenance. The cloud platform integrates with agency management systems and provides 24/7 support for seamless operations.
Network Monitoring
myAGENCYcare offers proactive network monitoring and management that significantly reduces downtime. Our 24/7 monitoring identifies potential issues before they impact operations, with automated maintenance and rapid response protocols to ensure maximum system availability for insurance agencies.
Data Backup
Our myAGENCYbackup solution provides continuous data protection with hourly backups and geographically redundant storage. The system includes rapid recovery capabilities and server failover protection to ensure business continuity during hardware failures or other disasters affecting insurance agency operations.
Spam Protection
myAGENCYmaildefense offers advanced email filtering with over 20 protection layers that block 99% of spam. The solution includes virus protection, email continuity during outages, and content filtering to maintain secure and productive email communications for insurance professionals.
VoIP Systems
Our VoIP phone systems provide cost-effective communication solutions with 30-50% savings compared to traditional phone services. The flexible systems support remote working, integrate with existing infrastructure, and scale with agency growth while maintaining enterprise-level features for insurance operations.
People
Jerry Fetty
Founder and CEO
With over 30 years of insurance technology experience, Jerry founded SMART Services in 1991. He has overseen hundreds of agency automation projects and provides strategic leadership as the company's virtual CTO, combining technical expertise with deep industry knowledge to develop specialized IT solutions for insurance professionals.
Questions
What IT services do you offer for insurance agencies?
We provide cloud solutions, network monitoring, data backup, spam protection, VoIP systems, mobile security, IT assessments, and CIO consulting tailored specifically for insurance agencies.
How do you handle emergency IT issues?
Our 24/7 proactive monitoring system prevents many issues before they occur, and we provide rapid response support for urgent technical problems.
What makes your services different from other IT providers?
We specialize in insurance agency technology needs with over 30 years of experience, offering proactive solutions and predictable pricing.
Do you offer on-site technical support?
Yes, we provide on-site support in addition to remote assistance for all our clients.
How do you ensure data security for insurance agencies?
We implement multi-layered security solutions including network monitoring, spam protection, and comprehensive data backup systems.
What geographic areas do you serve?
We serve insurance agencies throughout Michigan, Ohio, and Indiana with both remote and on-site support.
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Reviews (1)
Kirk H.
Mar 22, 2018
Report
SMART IT Services is professional and extremely effective. They take a strategic point of view as opposed to merely solving the day to day computer issues. That is where they really shine. They put the business needs first and use technology to drive results. This is why companies need a strategic managed services provider in the first place. Their expertise in risk management / insurance makes them an industry leader there, but they can provide comparable results for any professional service firm. Highly recommended!
