Business Details
36 Years
experience
Emergency
services
Your Trusted IT Partner in Springfield, MO
Founded over 35 years ago, JMARK has established itself as a leader in managed IT services, cybersecurity solutions, and communication technologies. Our team of certified professionals delivers proactive support tailored to specific industry needs, serving businesses across Missouri, Oklahoma, and beyond. With a focus on strategic IT planning and security, we help organizations optimize network environments, reduce operational risks, and maintain compliance with industry regulations.Our commitment to innovation is demonstrated through advanced offerings like AI Quest, while our 24/7 support ensures continuous business operations. Backed by a 98.6% client satisfaction score and recognition for technical excellence, we combine deep industry knowledge with a people-first approach to drive long-term client success.
Services
Managed IT Services
Cybersecurity Solutions
Communication Systems
Network Evaluation
AI Implementation
HIPAA Compliance
Server Management
Cloud Computing
Disaster Recovery
IT Consulting
Details
- Year established: 1990
Highlights and features
- We offer 35+ years of specialized IT experience across multiple industries
- Our team includes HIPAA-certified technicians for healthcare compliance
- We manage 24,000+ devices with 98.6% client satisfaction score
- We provide proactive network evaluations to identify potential risks
- Our cybersecurity solutions protect businesses from evolving digital threats
Services
Managed IT Services
Our proactive IT management optimizes network environments for accounting firms, banks, and manufacturers. With 24/7 monitoring and 35+ years of experience, we handle server maintenance, data security, and cloud computing needs while you focus on core business operations. Our HIPAA-certified technicians ensure compliance for healthcare clients.
Cybersecurity Solutions
We protect businesses from digital threats through comprehensive cybersecurity services. Our world-class products and proven processes fortify networks against breaches, with specialized solutions for financial institutions requiring audit preparation and award-winning security protocols to safeguard sensitive data.
Communication Solutions
Our communication systems ensure reliable connectivity through hosted phones, dedicated internet, and collaboration tools. Designed for hospitality businesses and legal firms, these solutions maintain seamless connections between staff and customers while integrating with existing IT infrastructure for maximum efficiency.
Network Evaluation
This proactive service analyzes your technology environment to identify risks and inefficiencies. We provide actionable recommendations to improve network performance, reduce operational costs, and prepare for future growth while maintaining compliance with industry-specific regulations across multiple business sectors.
AI Implementation
Our AI Quest service helps businesses adopt artificial intelligence solutions tailored to their industry needs. From manufacturing automation to healthcare data management, we implement cutting-edge technologies that streamline operations and create competitive advantages while maintaining security and compliance standards.
People
Thomas H. Douglas
CEO
Thomas H. Douglas leads JMARK with a vision for innovative IT solutions, leveraging decades of technology leadership experience to drive strategic growth and maintain the company's people-first approach to client service.
Questions
What industries do you specialize in?
We serve accounting firms, banks, healthcare providers, hospitality businesses, legal offices, manufacturers, transportation companies, and oil & gas operations with tailored IT solutions.
Do you offer 24/7 IT support?
Yes, our team provides 24/7 network monitoring and emergency support services to ensure business continuity for critical operations.
How do you handle cybersecurity threats?
We implement multi-layered security solutions including threat detection, data encryption, and regular system audits to protect against evolving cyber risks.
Can you help with HIPAA compliance?
Our HIPAA-certified technicians provide specialized IT services for healthcare organizations, ensuring compliance with all regulatory requirements for patient data protection.
What is your network evaluation service?
This proactive assessment identifies vulnerabilities and inefficiencies in your IT infrastructure, providing customized recommendations to improve performance and security.
Videos
Reviews (7)
David Pyck
Apr 05, 2021
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Positive:Professionalism,Responsiveness
JMark's team is knowledgeable and fast acting when it comes to fixing or helping when it comes to our IT needs. When it comes to managing a CSR team, it's important to keep every employee ready for the next customer. JMark enables us on whatever is thrown our way.
JMark's team is knowledgeable and fast acting when it comes to fixing or helping when it comes to our IT needs. When it comes to managing a CSR team, it's important to keep every employee ready for the next customer. JMark enables us on whatever is thrown our way.
Stacey Brown
Apr 04, 2021
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Our company has partnered with JMARK for over 10 years. JMARK knows our business and our environment as if their people physically worked here. They have helped create new initiatives that improve our business operations. JMARK stays on top of technology, keeping us informed of new solutions that can help us be more efficient as well as delivering those solutions at reasonable costs. JMARK has a distinct culture, its obvious that their employees are passionate about JMARK. They are high energy, positive and professional. They put people first. I could not imagine our business today without their
Shelley Stutchmam
Mar 31, 2021
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Positive:Professionalism,Responsiveness
JMARK always gives me great service. They are polite, speedy, and professional. Sometimes I have dumb things come up that I don't know how to fix. JMARK never makes me feel dumb. The technician always seems happy to help me. I appreciate that.
JMARK always gives me great service. They are polite, speedy, and professional. Sometimes I have dumb things come up that I don't know how to fix. JMARK never makes me feel dumb. The technician always seems happy to help me. I appreciate that.
Justin Johnson
Mar 27, 2021
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JMark has been an amazing company to have on our side in the educational field. No matter how big or small the issue we have a dedicated support team is always there to answer every question and fix every problem. I am always impressed with the speed in which JMark fixes our issues. On top of that you will not find a group of people that carry themselves with more professionalism than those at JMark.
Roy Edge
Mar 25, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Our support team at JMark is always helpful, and patient, when I contact them with an issue. They stay on top of our monitoring as last week when the phone/internet was down. I would recommend them happily.
Our support team at JMark is always helpful, and patient, when I contact them with an issue. They stay on top of our monitoring as last week when the phone/internet was down. I would recommend them happily.
Paul Papadopulos
Mar 16, 2021
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Positive:Quality
I have been supported by JMark for several years. They care and follow-up until the issue is resolved. They never make you feel like you wasted their time if it's something simple or just a password reset.
I have been supported by JMark for several years. They care and follow-up until the issue is resolved. They never make you feel like you wasted their time if it's something simple or just a password reset.
Tatiana Ropain
Feb 21, 2021
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Positive:Professionalism,Responsiveness
JMARK staff is always professional and kind. They normally assist you right away, but if they can't they normally create a ticket and call back within the next 24 hours. They are efficient and knowledgeable. Thank you!
JMARK staff is always professional and kind. They normally assist you right away, but if they can't they normally create a ticket and call back within the next 24 hours. They are efficient and knowledgeable. Thank you!
