Business Details
42 Years
experience
Emergency
services
Dealer-Driven DMS for RV & Marine Success
Integrated Dealer Systems (IDS) has been a trusted partner for RV, marine, and trailer dealerships for over 40 years. Founded in 1984, we specialize in dealership management software (DMS) tailored to the unique needs of these industries. Our solutions integrate accounting, service, parts, sales, and CRM into a single ecosystem, empowering dealers to streamline operations and focus on customer relationships. With a team averaging 15+ years of tenure, we combine deep industry expertise with innovative tools like Service360, Leadership Insights, and cloud hosting.Our consultative approach ensures personalized support, training, and best practices for seamless implementation and long-term success. Backed by Constellation Software since 2009, we continue to pioneer advancements that address real dealership challenges. Our commitment to data-driven decision-making, scalability, and partnerships with OEMs and industry associations solidifies our position as a leader in dealership technology.
Services
Dealership Management Software
Cloud Hosting Solutions
CRM Integration
Service Management Tools
Analytics & Reporting
Details
- Year established: 1984
Highlights and features
- 40+ years of specialized experience in RV and marine dealership software
- Industry-specific DMS built by former dealership professionals
- Seamless integrations with OEMs, payments, and analytics platforms
- Dedicated support team with dealership operational experience
- Scalable solutions for single-location to multi-store operations
Associations and certifications
- ISO 27001
What people say
Industry expertise
Reliable support
Comprehensive features
Scalable solutions
Actionable analytics
Services
Dealership Management Software
Our IDS Astra G2 DMS connects accounting, service, sales, parts, and CRM in one integrated system. Purpose-built for RV and marine dealers, it provides real-time analytics, automated workflows, and cross-department visibility. Dealers gain actionable insights to improve decision-making while reducing manual processes through digitized transactions and inventory management.
Cloud Hosting Solutions
IDS Cloud Essentials offers secure, scalable hosting with 24/7 monitoring and automatic upgrades. Dealers access systems remotely while we manage server infrastructure, ensuring high performance and compliance with SOC 2, PCI DSS, and ISO27001 standards. This eliminates on-site hardware needs and IT maintenance burdens for dealership operators.
CRM Integration
SalesCRM Online centralizes customer communications and lead tracking directly within the DMS. Features include one-click quoting, inventory matching, and multi-channel follow-up tools. This integration reduces data entry errors while enabling sales teams to convert leads faster through synchronized customer interaction histories across departments.
Service Management Tools
Service360 includes digital signatures, mobile technician tools, and payment solutions to enhance service efficiency. Technicians use mobile apps for work order updates and photo documentation while customers complete contactless payments. These tools reduce repair cycle times by 20-30% through streamlined workflows and real-time status tracking.
Analytics & Reporting
Leadership Insights delivers real-time performance metrics benchmarked against industry averages. Customizable dashboards track sales, service, and financial KPIs with drill-down capabilities. Monthly RECT reports analyze repair cycle bottlenecks using aggregated data from 1,200+ locations, helping dealers identify improvement opportunities and measure progress over time.
People
Frank Tamburrini
General Manager
Frank Tamburrini leads IDS with a data-first strategy, leveraging 12 years of customer service leadership experience. He focuses on enhancing client experiences through technological innovation and operational excellence across all departments.
Marc Hertert
General Manager - IDS Marine
Marc Hertert oversees IDS Marine division with 10+ years of dealership expertise. He specializes in account management and analytical problem-solving to improve marine dealership operations and customer success outcomes.
Greg Fenton
Vice President of Technology
Greg Fenton drives product development with 20+ years of software leadership experience. He focuses on transforming customer requirements into scalable solutions while maintaining transparent stakeholder communication and quality standards.
Kimberly Schultz
Director of Professional Services
Kimberly Schultz brings 25+ years of dealership operations expertise to IDS. She specializes in strategic software implementations and business process optimization for multi-location dealership networks across North America.
Mark Jakobsen
Director of Support
Mark Jakobsen leads client services with 25+ years of IDS experience. He manages technical support teams and previously held roles in accounting system analysis before advancing to support leadership.
Questions
What is a dealership management system (DMS) and why do RV dealers need one?
A DMS is specialized software that integrates dealership operations including accounting, sales, service, and parts management. RV dealers need it to streamline workflows, improve data accuracy, and gain actionable business insights.
How does IDS software help multi-location dealerships?
IDS Astra G2 supports unlimited locations with centralized reporting, consistent processes across all sites, and seamless data conversion during expansions, enabling efficient management of multi-store operations.
What kind of support does IDS provide for new implementations?
IDS offers hands-on training, best practice guidance, and dedicated support teams with dealership experience to ensure smooth implementations and ongoing operational success post-launch.
Can I access IDS software from mobile devices?
Yes, IDS provides mobile access through ServiceMobile apps for iOS and Android, allowing technicians to manage work orders, capture photos, and update repair statuses from anywhere.
How does IDS help improve service department efficiency?
Service360 tools reduce repair cycle times through digital workflows, electronic signatures, mobile access, and real-time analytics that identify and resolve service process bottlenecks.
What analytics capabilities does IDS offer?
Leadership Insights provides real-time performance dashboards, industry benchmark comparisons, and RECT reports that track key metrics across sales, service, and financial operations.
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