Business Details
14 Years
experience
Your Trusted Fireplace and Outdoor Living Experts in New London, CT
Family Hearth and Patio has been serving homeowners in Connecticut since 2012, specializing in fireplaces, stoves, inserts, and outdoor living solutions. Our team of certified technicians provides comprehensive installation, maintenance, and cleaning services for gas, wood, electric, and pellet units. We prioritize safety and efficiency, offering transparent pricing and expert diagnostics to ensure optimal performance.With a focus on the New London area, we extend our services up to 50 miles with additional travel fees. Our product showroom features premium brands like Osburn, Majestic, and Supreme, alongside custom outdoor kitchens and patio designs. We provide free consultations, financing options, and a commitment to customer satisfaction through reliable service and durable products.
Services
Fireplaces
Stoves
Inserts
Outdoor Kitchens
Chimney Cleaning
Deck Construction
Patio Design
Gas Grills
Fire Pits
Fireplace Accessories
Details
- Year established: 2012
Highlights and features
- We offer 12+ years of expertise in residential fireplace and stove systems.
- Our technicians provide safety-focused inspections and transparent diagnostics.
- We serve Connecticut homeowners within 50 miles of New London.
- Financing options available for qualified deck and outdoor projects.
- We carry premium brands including Osburn, Majestic, and Supreme.
Services
Fireplace Installation
We install gas, wood, electric, and pellet fireplaces with professional precision. Our certified technicians ensure proper venting, safety compliance, and integration with your home's aesthetics. Customers benefit from improved home value and energy efficiency through our premium heating solutions.
Chimney Cleaning
Our comprehensive chimney cleaning removes creosote buildup and ensures proper airflow. Services include inspection, debris removal, and safety diagnostics. Regular maintenance prevents fire hazards and extends the lifespan of your heating system.
Outdoor Kitchens
Custom outdoor kitchens combine premium grills, pizza ovens, and countertops with durable decking solutions. We create functional entertainment spaces using weather-resistant materials. Projects include complete design, installation, and finishing touches.
Deck Construction
We build composite and wood decks using premium materials like TimberTech and Trex. Our designs incorporate cable rails, custom stairs, and multi-level configurations. Techno Metal Post foundations ensure long-term stability and durability.
Stove Services
Professional installation and maintenance for gas, wood, and pellet stoves. We offer efficiency testing, component replacement, and safety inspections. Services improve heating performance while maintaining EPA compliance for cleaner operation.
Questions
What types of fireplaces do you install?
We install gas, wood, electric, and pellet fireplaces from premium brands like Osburn and Majestic.
Do you service existing heating units?
Yes, we provide cleaning, inspections, and repairs for all fuel types within 50 miles of New London.
Are financing options available?
Yes, qualified customers can access financing for deck and outdoor kitchen projects.
What areas do you serve?
We serve Connecticut homeowners within 50 miles of New London with travel fees for 25+ mile distances.
Do you offer outdoor kitchen design?
Yes, we create custom outdoor kitchens with premium grills, pizza ovens, and weather-resistant countertops.
What are your store hours?
Tuesday-Friday 10am-5pm, Saturday 10am-3pm, closed Sundays and Mondays.
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Reviews (4)
Jules West
Apr 26, 2021
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Family Hearth and Patio literally transformed my room into a living room! I rarely write reviews but I must give credit where it's due. From the initial design stage with Bence and Paul who helped me decide on the right type of fireplace within my budget that both added warmth and ambiance to my home, to the custom buildout phase done by Pat to the follow-up done by Kenny, the whole experience was seamless and professional. On Day 1 of the build out I knew I had made the right choice, I arrived home to a neat and clean construction site where they had lined my floors with protective paper from
Kendra Richards
Feb 05, 2021
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Update to below posting: As soon as I wrote the below post, the owner called me to see what he could do. He told me he would make it right and the company did. They sent out an experienced tech who found the problem right away. Since the previous tech did so much damage, they ended up replacing most of the interior of the pellet stove for the fee of the initial service charge. The experienced tech even brought along the man who serviced the stove so poorly the first time so he could learn what happened and hopefully it doesn't happen again to another customer. I am happy I reviewed the company
Debra McGrath
Aug 07, 2020
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I had a great experience with the purchase and installation of my beautiful gas Enviro fireplace. It replaced an old unvented fireplace that did not function well anymore. Paul the owner was very enthusiastic and eager to please before and after the purchase. I cannot express enough how great his workers were. They were professional and very patient with my indecisions. They always showed up on time and let me know when they would be there again. Not only did they treat me with respect, they treated each other with respect. They installed the vent and that entailed a lot but they did it with no
Jonathan Salazar
Nov 24, 2019
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I never write reviews but I feel like I need to in this case. My wife and I just moved to CT from NC and we thought we wanted a wood burning insert for the fireplace in our new home. My brother-in-law has a wood burning fireplace that we really like and we were looking forward to having one ourselves. I realized when I started researching which one to buy that there were many options that I was not aware of and we felt overwhelmed. I happened across these folks in New London and went to their showroom. The people there were fantastic! They walked my wife and I through ever option and ultimately
