Business Details
42 Years
experience
Emergency
services
Your Trusted HVAC Partner in Sutton, WV
Since 1984, Rich's Refrigeration and Air Conditioning has been a trusted provider of HVAC solutions in Sutton, WV. As a family-owned business, we combine decades of industry experience with a commitment to personalized service. Our team of certified technicians specializes in heating, cooling, refrigeration, and electrical systems, serving residential and commercial clients across West Virginia. We prioritize customer safety through rigorous employee background checks and maintain partnerships with leading manufacturers like Trane and Mitsubishi. With flexible financing options and 24/7 emergency services, we ensure reliable solutions tailored to our clients' needs.Our dedication to quality is reflected in our long-standing reputation and customer testimonials praising our professionalism and technical expertise. Backed by JB and Associates extended warranties, we stand by our workmanship and product reliability. From routine maintenance to system installations, we deliver energy-efficient solutions that enhance comfort while reducing operational costs. Our leadership team, including third-generation owner Chase Oney, continues to build on our legacy of excellence through ongoing technical education and community engagement.
Services
HVAC Installation
Refrigeration Services
Emergency Repairs
Routine Maintenance
Electrical Services
Details
- Year established: 1984
Highlights and features
- Family-owned HVAC expertise since 1984 with third-generation ownership
- Technicians complete ongoing manufacturer-certified training programs
- All employees undergo rigorous background and drug screening
- Authorized dealer for Trane, Mitsubishi, and Kohler products
- 24/7 emergency service with rapid response times
What people say
EXCELLENT service
Professional, hard workers
Amazing job
Timely manner
Job done right
Services
HVAC Installation
We install premium heating, ventilation, and air conditioning systems for residential and commercial properties. Our certified technicians handle complete system replacements and new installations using energy-efficient equipment from Trane, Mitsubishi, and Weil McLain. Each installation includes personalized system design and manufacturer-backed warranties.
Routine Maintenance
Our twice-yearly maintenance service ensures optimal HVAC performance and longevity. Technicians perform comprehensive inspections, cleaning, and calibration of components to prevent breakdowns and maintain energy efficiency. Regular maintenance helps identify potential issues before they become costly repairs while preserving manufacturer warranty validity.
Emergency Repairs
We provide urgent HVAC repair services for system failures outside regular business hours. Our trained technicians respond promptly to critical heating and cooling emergencies, equipped with diagnostic tools and replacement parts to restore functionality quickly. Emergency service is available with no additional after-hours charges.
Refrigeration Services
Our commercial refrigeration solutions cover installation, maintenance, and repair of walk-in coolers, freezers, and refrigeration units. We service all major brands and offer energy-efficient upgrades to reduce operational costs. Preventive maintenance plans help businesses maintain food safety standards and equipment reliability.
Electrical Services
We provide electrical installation and repair services for HVAC systems and related equipment. Our licensed electricians handle wiring upgrades, circuit installations, and electrical safety checks to ensure proper system operation. Services include electrical diagnostics, component replacement, and code-compliant installations for residential and commercial clients.
People
Shane Oney
Owner
Shane Oney has led Rich's Refrigeration since 2004, bringing over 40 years of HVAC industry experience. He started working with his father in 1984 and became a partner in 1994 before assuming full ownership. Shane maintains active involvement in business operations and technical training.
Chase Oney
Owner
Third-generation owner Chase Oney joined the company in 2010 and became a full-time partner in 2014. He oversees business development and operations while continuing the family tradition of hands-on leadership in HVAC service delivery.
Becky Stewart
Office Support
Becky Stewart manages office operations with over 25 years of combined experience in accounting and administrative management. She returned to Rich's in 2002 to coordinate daily business functions and crew scheduling after raising her family.
Justin Foster
Lead Installer
Lead Installer Justin Foster joined in 2016 with prior construction experience. He completed specialized HVAC training and certifications to become a lead technician, focusing on system installations and complex equipment configurations for residential and commercial clients.
Tom Bennett
Service Technician
Tom Bennett brings 30+ years of HVAC experience as a service technician and electrician. He specializes in industrial and commercial system maintenance, holding advanced certifications for Trane and Mitsubishi equipment while continuing his technical education annually.
Questions
What HVAC services do you offer?
We provide complete HVAC solutions including installation, maintenance, and emergency repair for residential and commercial heating, cooling, and refrigeration systems. Our services cover all brands with specialized expertise in Trane and Mitsubishi equipment.
Do you offer emergency HVAC service?
Yes, we provide 24/7 emergency HVAC repair services with no additional after-hours charges. Our technicians respond promptly to critical heating and cooling system failures across West Virginia.
What financing options are available?
We offer flexible financing through Synchrony, Wells Fargo, and NEIF to help customers manage HVAC system upgrades and repairs while maintaining budget flexibility.
Are your technicians certified?
All technicians complete manufacturer-certified training programs for brands like Trane, Mitsubishi, and Kohler. They also undergo regular background checks and drug screening to ensure customer safety.
What areas do you service?
We serve residential and commercial clients throughout West Virginia, with our main office located in Sutton. Our service area includes installation, maintenance, and repair for all HVAC systems across the state.
How often should HVAC maintenance be performed?
We recommend twice-yearly maintenance (spring and fall) to ensure optimal system performance, prevent breakdowns, and maintain manufacturer warranty validity for residential and commercial HVAC equipment.
Reviews (5)
Jenny Wood
Jan 12, 2022
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We needed a diagnosis of issues we were having of a system that was not install by them. They were very quick to come and help troubleshoot, offer plan to repair and repair in a timely, professional manor. They were at the job site when promised and stayed on the job once they started it until completion. Great communication while working and followed up after to make sure everything was still working efficiently. Great family business with high quality, professional team members. Would recommend to anyone that wants a job done right knowing they will back out their work.
Laurel Petolicchio
May 18, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
These guys did an amazing job with our old building. We had plumbing, heating and electrical done by them. Highly recommend them but get them scheduled quickly as they are really booked.
Services:AC maintenance,HVAC maintenance,Heating maintenance
These guys did an amazing job with our old building. We had plumbing, heating and electrical done by them. Highly recommend them but get them scheduled quickly as they are really booked.
Services:AC maintenance,HVAC maintenance,Heating maintenance
Pat Mommone
Aug 19, 2020
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
We are very pleased with the work done for us by Rich's. They diagnosed our A/C problem and repaired it quickly and professionally. We are so glad we found reputable, honest company.
We are very pleased with the work done for us by Rich's. They diagnosed our A/C problem and repaired it quickly and professionally. We are so glad we found reputable, honest company.
R. Paul Bennett
Jun 28, 2020
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Replaced my old existing A/C system. From the initial visit for estimates to the completion of the job I was very pleased. They were very knowledgable and professional with friendly demeanor and willingness to answer my questions. With Shanes advice a Hyperheat pump was added with little additional cost to my system. My wife loves the new heat source. I would have no hesitancy in recommending Richs for any projects involving their business.
Tyler Merritt
Jul 26, 2019
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The guy I talked to on the phone was super helpful. He actually walked me thru some trouble shooting to help fix my problems without coming to my house and charging me a arm and a leg. Very helpful and knowledgeable of his trade. If there ever is a problem that I cant handle these are the guys I'm calling. Thanks again for your solid advice and friendly help.