Business Details
48 Years
experience
Emergency
services
Medical Alert Systems for Senior Safety
Founded in 1978, Pioneer Security Services has dedicated over four decades to safeguarding lives through innovative medical alert systems. Our journey began as a residential security and fire alarm company, evolving into a leader in senior safety after our founder's personal experience with a medical emergency. We pride ourselves on offering cutting-edge technology, including GPS-enabled and cellular-connected devices, backed by 24/7 monitoring that ensures immediate response when every second counts. As a family-owned business, we maintain rigorous quality standards by partnering with trusted manufacturers like First Alert Professional and Honeywell, while our founding membership in the Medical Alert Monitoring Association underscores our industry leadership.Our team combines technical expertise with compassionate service, demonstrated through thousands of client testimonials highlighting life-saving interventions. Every system we provide reflects our core mission: empowering seniors to maintain independence while giving families peace of mind through reliable, affordable protection.
Services
Medical Alert Systems
Home Monitoring
Emergency Response
Fall Detection
GPS Tracking
Pill Dispensers
Cellular Alerts
Details
- Year established: 1978
Highlights and features
- 37 years of specialized experience in medical alert technology since 1986
- 24/7 monitoring center with immediate response to emergencies
- Family-owned business maintaining strict quality control standards
- Offering free equipment, shipping, and activation with all systems
- Proven life-saving effectiveness demonstrated in 1000+ client testimonials
Associations and certifications
- Medical Alert Monitoring Association
What people say
Saved my life
Never fails me
Best thing happened
Prompt response
Peace of mind
Services
Medical Alert Systems
Our medical alert systems provide immediate connection to emergency responders through wearable buttons and base stations. Designed for seniors living independently, these systems use landline, cellular, or GPS technology to ensure help arrives quickly during falls or medical emergencies. Monitored 24/7 with response times under 30 seconds.
Fall Detection
FallGuard technology automatically detects falls and initiates emergency response without requiring manual activation. This feature provides critical protection for individuals with mobility challenges or cognitive impairments who might be unable to press a help button during an incident.
Mobile Emergency Response
GPS-enabled mobile units allow protection beyond home boundaries. These portable systems track location and connect to emergency services from anywhere within coverage areas, ensuring continuous safety for active seniors who travel or spend time outdoors.
Pill Dispensers
Automated pill dispensers with integrated alert systems ensure proper medication timing. When doses are missed, the monitoring center notifies caregivers while maintaining detailed compliance records for healthcare providers and family members.
Cellular Monitoring
Cellular-connected systems provide emergency response capabilities without requiring traditional phone lines. These units maintain connectivity through dedicated cellular networks, ensuring reliable operation even during power outages or telephone service disruptions.
People
Howard Feldman
President
Founder Howard Feldman established Pioneer in 1978 after a career-changing heart surgery in 1995. Combining his father's engineering legacy with personal medical experience, he transformed the company into a medical alert leader. He remains actively involved in product development and customer service.
Questions
How do Pioneer's medical alert systems work?
Our systems use wearable emergency buttons connected to base stations that communicate with our 24/7 monitoring center. Pressing the button immediately connects to trained operators who dispatch appropriate emergency services while notifying designated contacts.
What areas do you cover?
We provide service across all 50 U.S. states and Canadian provinces/territories. Our cellular and GPS systems maintain connectivity in both urban and rural locations within these regions.
Are there contracts or cancellation fees?
We offer month-to-month service with no long-term contracts or cancellation penalties. Customers may discontinue service at any time without additional charges beyond current month's monitoring fee.
What technology options are available?
We offer landline-connected, cellular-enabled, and GPS-tracked systems. Options include automatic fall detection, medication dispensers, and lockbox integration for emergency responder access.
How quickly does help arrive after activating the system?
Our monitoring center typically connects within 15-30 seconds of activation. Emergency dispatch occurs immediately afterward, with average first-responder arrival times depending on local service providers.
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Reviews (3)
Iris Rosenfeld
Jan 16, 2016
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This is a wonderful company to work with. They follow up and you can depend on them! I would refer them highly to anyone.
Pamela Ann
Nov 20, 2015
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Have had security service with Pioneer Security for over 20 years. The response time is immediate and I am always grateful to have a watchful eye looking out for my best interest.
Nina Brodsky
Jul 19, 2015
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I have recommended Pioneer to many friends and family members. They have the most attentive, capable and professional staff and have always been available.
