Business Details
36 Years
experience
Delegate Group | Foodservice Software Solutions
Founded in 1990, Delegate Group has established itself as a global leader in foodservice software solutions. With over 35 years of experience, we specialize in developing cloud-hosted, integrated systems that streamline operations for healthcare institutions, contract catering companies, central production units, and senior living facilities. Our solutions cover the entire foodservice lifecycle, from supplier management to patient or guest service, with a focus on sustainability, safety, and efficiency. Operating across three continents, we serve clients ranging from local businesses to multinational corporations with complex, multi-location needs.Our team of experts combines decades of industry knowledge with cutting-edge technology to deliver customizable software, implementation support, and ongoing maintenance. We prioritize client satisfaction through dedicated service managers, ISO 27001-certified hosting, and continuous innovation in response to evolving industry demands. Our corporate culture emphasizes fairness, teamwork, and work-life balance, reflected in our long-term employee relationships and commitment to diversity. With subsidiaries in the U.S., Austria, Australia, and the Netherlands, we provide localized support while maintaining global standards of excellence.
Services
Cloud Hosting
Software Maintenance
Business Process Consulting
Data Management
Implementation Services
Testing as a Service
Employee Training
Custom Interface Development
Details
- Year established: 1990
Highlights and features
- 35+ years developing specialized foodservice software solutions
- Global presence with subsidiaries across four continents
- ISO 27001-certified data center for secure hosting
- Dedicated service managers for ongoing client support
- Customizable solutions for healthcare, catering, and senior living sectors
Associations and certifications
- ISO 27001
Services
Cloud Hosting
Secure, reliable hosting in ISO 27001-certified data centers ensures optimal performance of foodservice software solutions. Our infrastructure management includes continuous monitoring, updates, and maintenance, allowing clients to focus on core operations while we handle technical requirements. This service supports both new implementations and ongoing system stability.
Software Maintenance
Comprehensive maintenance contracts include software updates, functionality enhancements, and technical support. Clients receive dedicated service managers for troubleshooting and guidance, ensuring systems remain current with technological advancements while maintaining operational efficiency for foodservice providers across multiple sectors.
Business Process Consulting
Expert consultants analyze and enhance foodservice workflows using 30+ years of industry experience. Services include process digitization, efficiency improvements, and system integration strategies tailored to healthcare, catering, and senior living operations, maximizing software ROI through optimized business practices.
Implementation Services
End-to-end implementation support covers project management, business process mapping, and software customization. Our consultants guide clients through configuration, data migration, and testing phases, ensuring seamless integration with existing operations and compliance with specific industry requirements across global locations.
Data Management
Professional management of master data including inventory items, suppliers, and procurement processes. This service ensures accurate, up-to-date information for efficient system operation, reducing administrative burdens on client staff while maintaining data integrity critical for foodservice logistics and purchasing.
People
Martin Knopp
Shareholder
Martin Knopp drives Delegate Group's vision as global market leader in foodservice software. With decades of industry experience, he focuses on developing comprehensive solutions that help clients provide sustainable, safe food services across multiple sectors worldwide.
Markus Gruber
Chief Operating Officer & Shareholder
Markus Gruber oversees daily operations and strategic growth initiatives. He emphasizes employee development and client relationships, leveraging extensive management experience to maintain Delegate Group's position as innovator in foodservice technology solutions across international markets.
Questions
What industries does Delegate Group serve?
We specialize in foodservice software for healthcare institutions, contract catering companies, central production units, and senior living facilities globally.
Do you offer cloud-based solutions?
Yes, our systems are fully cloud-enabled with hosting available in ISO 27001-certified data centers across multiple regions.
How long have you been in business?
We've developed foodservice software solutions since 1990, with continuous technological innovation across three decades.
What implementation support do you provide?
We offer full implementation services including project management, process mapping, customization, and testing to ensure smooth system integration.
Do you provide ongoing software maintenance?
Yes, all solutions include maintenance contracts with regular updates, technical support, and dedicated service managers for long-term success.
Are your solutions customizable?
Our software offers extensive parameterization with options for custom interfaces, reporting, and business process optimization to meet specific client needs.
