Business Details
34 Years
experience
Emergency
services
Your Trusted HVAC Partner in Bloomington, IL
Custom Air has been a trusted HVAC provider in Central Illinois since 1992, serving communities like Bloomington, Normal, and Peoria. As a family-owned business, we prioritize honest service, technical expertise, and community impact, earning recognition as the Readers Choice 2025 Best HVAC Company. Our team of certified professionals offers 24/7 emergency support, lifetime installation warranties, and energy-efficient solutions tailored to residential and commercial needs. We maintain industry-leading standards through partnerships with brands like Trane and by operating our own sheet metal fabrication shop for custom ductwork. With decades of combined experience, we focus on preventive maintenance, innovative HVAC technologies, and personalized solutions to ensure year-round comfort.Our commitment to integrity is reflected in transparent pricing, a 100% satisfaction guarantee, and active support for causes like St. Jude Childrens Research Hospital. As Dependable as Mans Best Friend, we deliver reliable service, rapid response times, and a deep understanding of local climate challenges. Our Energy Savings Plan provides worry-free maintenance with priority scheduling and cost-saving perks. Recognized for technical excellence and community leadership, we continue expanding our legacy of care while maintaining local ownership and operation.
Services
AC Repair
Heating Installation
Heat Pumps
HVAC Maintenance
Ductless AC
Indoor Air Quality
Commercial HVAC
Geothermal Systems
Sheet Metal Fabrication
Energy Savings Plans
Details
- Year established: 1992
Highlights and features
- 24/7 emergency HVAC services available
- Lifetime installation warranties provided
- Family-owned since 1992 with local expertise
- Transparent and competitive pricing structure
- 100% satisfaction guarantee on all work
Associations and certifications
- Trane Comfort Specialist
What people say
24/7 emergency service
Expert technicians
Lifetime warranties
Community involvement
Energy-efficient solutions
Services
AC Repair
Our certified technicians provide 24/7 emergency AC repair services for residential and commercial properties. We diagnose and fix all cooling system issues, from minor refrigerant leaks to complete compressor failures. With same-day service and a satisfaction guarantee, we ensure your air conditioning system operates efficiently during peak summer months.
Heating Installation
We specialize in complete heating system installations, including high-efficiency furnaces and heat pumps. Our team performs precise load calculations and offers multiple equipment options to match your budget. Every installation includes a lifetime labor warranty and custom ductwork fabrication for optimal performance and energy savings.
HVAC Maintenance
Our Energy Savings Plan provides bi-annual 21-point inspections for both heating and cooling systems. This proactive maintenance prevents breakdowns, improves energy efficiency, and extends equipment lifespan. Members receive priority scheduling, parts discounts, and additional home safety inspections as part of our comprehensive service program.
Ductless AC
We install and repair ductless mini-split systems for homes without traditional ductwork. These zoned cooling solutions offer independent temperature control for different rooms. Our certified technicians provide same-day installations and handle all brands, ensuring efficient cooling for additions or older homes without major renovations.
Indoor Air Quality
We improve indoor air quality through advanced purification systems like the REME HALO-LED and Trane CleanEffects. Our solutions address allergens, odors, and pollutants while maintaining proper humidity levels. We offer whole-home dehumidifiers, ventilation systems, and HEPA filtration solutions to create healthier living environments.
People
Kevin Hart
Owner
Kevin Hart has led Custom Air since 2015, bringing over two decades of construction management experience. He oversees operations while maintaining hands-on involvement in complex HVAC projects.
Lori Hart
Office Manager
Lori Hart joined the company in 1996, establishing the organizational systems that support our customer service excellence. Her attention to detail ensures smooth operations across both office locations.
Questions
What HVAC services do you offer?
We provide full-service HVAC solutions including AC repair, heating installation, heat pumps, ductless systems, indoor air quality improvements, and preventive maintenance plans.
Do you offer emergency HVAC service?
Yes, we provide 24/7 emergency HVAC repair services with live support available every day of the year.
What areas do you serve?
We serve Goodfield, Bloomington, Normal, Peoria, and surrounding areas in Central Illinois.
Are you certified HVAC technicians?
We are certified Trane Comfort Specialists with decades of combined experience in residential and commercial HVAC systems.
Do you offer financing options?
Yes, we offer financing options for HVAC installations and major repairs to qualified customers.
What makes you different from other HVAC companies?
We combine 30+ years of local experience with factory-certified technicians, lifetime warranties, and personalized service from a family-owned business.
Reviews (6)
David Ratcliff
Jan 23, 2022
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UPDATE: The company resolved the issue on charges, so I am very satisfied. Thanks for good customer service. I agree with others about the crew. They seem to be very knowledgeable about the Trane system and they are pleasant to deal with. The flat rate billing is what upset me. I was told and agreed to a procedure at a price they set. When the first technician replaced the warranty part he told me it was bad out of the box and would have to order a new part. It would arrive in about 3 days.. A different technician came to replace the part which I was told was under warranty and he did so in about
Heather Cejovic
Nov 01, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness
Everyone that I have worked with thus far at Carolina Custom Air has been so helpful and responsive. The tech that came out for our annual service visit - Adam (I think) was prompt, professional and knowledgeable. I highly recommend Carolina Custom Air
Service:HVAC maintenance
Everyone that I have worked with thus far at Carolina Custom Air has been so helpful and responsive. The tech that came out for our annual service visit - Adam (I think) was prompt, professional and knowledgeable. I highly recommend Carolina Custom Air
Service:HVAC maintenance
Joe Good
Sep 06, 2021
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Carolina Custom Air was incredibly responsive when I needed them to replace a part on my family's AC unit. As the summer in Charleston is very hot, time is of the essence to get the house cool again, especially with two young children. I had originally called one of the bigger names in town to get the work done for me but they put me off several days. Carolina Custom got right on it and had a guy out there within a couple hours. When you need something done quick this is who to call. I would recommend them for sure.
Palmetto Surfacing
Jul 25, 2021
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Positive:Professionalism,Punctuality,Responsiveness
We used Carolina Custom Air for our personal home. They were punctual (came the same day) and did a fantastic job. Very professional and great work! So happy to find a great H&A company!
We used Carolina Custom Air for our personal home. They were punctual (came the same day) and did a fantastic job. Very professional and great work! So happy to find a great H&A company!
Shawn Gaudreau
Jun 17, 2021
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Carolina Custom Air installed a new Trane split heat pump system in our home in May 2021 to replace a failing Lennox split heat pump system. They listened to some concerns we had with temperature control in our master bedroom and determined a solution, which included reworking some of our ducting at no additional charge. The work was completed in one day. They arrived around 8:30 AM and were gone by 2:00 PM. The work performed was done in a professional manner. As old and new equipment was being carried through the home, they didn't damage anything. They even put booties over their shoes or wore
J. C.
Jan 21, 2016
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Custom Air is professional service at an actual reasonable cost. I have used them more than once and they deliver more value for the money than the competitors I have used over the years. Kevin and his crew are ethical and straight shooters, I appreciate their value and quality workmanship. They do not surprise with extras and hidden fees, only charge for what you actually need. That's a refreshing quality in the service industry...
