Business Details
50+ Years
experience
Your Trusted Source for Hot Tubs and Spas in Massachusetts
Crocker Sales has been serving New England for nearly a century, evolving from a metal fabrication shop into a premier retailer of home recreation products. Founded in 1919, we transitioned from crafting stainless steel appliance parts and government submarine components to pioneering fiberglass pool and spa technology in the 1970s. Today, our 10,000-square-foot showrooms in Woburn, Massachusetts, and Merrimack, New Hampshire, showcase leading brands like Master Spas, Michael Phelps Swim Spas, and ProTeam Water Care. Our century-long commitment to customer satisfaction is reflected in our 9 consecutive years as a Certified Professional Company through Spasearch and Poolsearch.Our experienced team provides personalized guidance for projects ranging from simple concrete pads to full home additions, ensuring seamless experiences from consultation to completion. We prioritize customer education through free water testing, chemical consultations, and no-pressure sales approaches. With financing options through top-tier lenders and trade-in programs for older units, we make luxury home recreation accessible. Our service team supports customers long after purchase, addressing technical questions and maintenance needs. As a family-owned business, we value referrals from satisfied customers who appreciate our dedication to quality and community.
Services
Hot Tubs
Swim Spas
Pools
Custom Decks
ProTeam Water Care
Details
- Year established: 1919
Highlights and features
- 100 years of experience in home recreation products
- Certified Professional Company with audited service standards
- Financing options through top-tier lenders
- Free water testing and chemical consultations
- Custom deck design and installation services
Associations and certifications
- Spasearch
- Poolsearch
What people say
Outstanding service
Knowledgeable staff
Prompt repairs
Free water testing
No-pressure sales
Services
Hot Tubs
Crocker Sales offers premium hot tubs from Master Spas and Artesian Spas, featuring advanced hydrotherapy systems and energy-efficient designs. Our models seat 2-8 people with customizable jet configurations for targeted muscle relief. With 100 years of expertise, we provide personalized consultations for installation, maintenance, and chemical management.
Swim Spas
Our swim spas combine aquatic exercise with hydrotherapy benefits, featuring current systems for year-round swimming. Brands like Michael Phelps Swim Spas and H2X offer models with wave technology and therapeutic seating. We handle site preparation, delivery, and ongoing technical support for optimal performance.
ProTeam Water Care
We provide ProTeam's comprehensive line of spa care products, including algaecides, balancers, and sanitizers with color-coded packaging for easy identification. Our staff offers free water testing and personalized chemical recommendations. The fifteen-chemist-developed formulas ensure water quality while simplifying maintenance for homeowners.
Custom Decks
Our in-house team builds custom decks to complement spa installations, with design options for various budgets and property types. We handle material selection, permitting, and construction with free initial consultations. The decks are engineered for durability and aesthetic integration with existing landscapes.
Pool Sales
We offer above-ground pools and pool components from Atlantic Pools, with installation guidance and maintenance supplies. Our experts assist with site planning, foundation preparation, and equipment selection. We provide ongoing support for seasonal opening, closing, and water chemistry management.
People
Mike Peters
Sales Representative
With over 15 years in the spa industry, Mike specializes in matching customers with ideal home recreation solutions. He provides site inspections, technical guidance, and post-purchase support while maintaining a no-pressure sales approach.
Andrea
Customer Service
Andrea handles technical inquiries and chemical consultations, known for her patient explanations and prompt follow-ups. She supports customers through installation challenges and maintenance issues with expertise developed over a decade in the field.
Richie Sevier
Service Technician
Certified technician with expertise in spa diagnostics and pool maintenance. Richie provides on-site repairs, chemical balancing, and preventive maintenance guidance while educating customers on system operations and care routines.
Questions
What hot tub brands do you carry?
We feature Master Spas, Artesian Spas, and Clarity Spas with various models for different needs and budgets.
Do you offer spa maintenance services?
Yes, we provide chemical consultations, free water testing, and repair services for all purchased units.
Can I finance a hot tub purchase?
We offer financing through top-tier lenders with competitive rates for qualified buyers.
What areas do you serve?
We serve Massachusetts, Rhode Island, New Hampshire, Southern Vermont, and Southern Maine.
Do you install custom decks?
Yes, our in-house team builds custom decks to complement spa installations with free initial consultations.
Are service contracts available?
We offer maintenance plans covering chemical supplies, water testing, and priority repair scheduling.
Reviews (4)
Judith Nudelman
Dec 04, 2021
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I agree with the previous reviews that hiring an attorney is the only way to deal with this company. They did not register our spa and we were never informed of a critical recall. Recently we called for service and they charge $240 to offer the opportunity for an appointment and then charge a cancellation fee of $60, even though no appointment ever made. They won't review their "policy". BBB is of no help, unfortunately. Avoid them
Deb Zack
Oct 15, 2021
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I ordered a hot tub over 1 year ago at the spa expo located at the big e fairground. I was told the hot tub would not be ready until late may or perhaps june because of covid. I was fine with that as the house its going to is on an island in the middle of a lake and we wouldnt need it until then anyway. I've called several times and keep getting the run around about the tub. They took a big deposit of course and have not returned my recent calls or given me any explanation as to where my hot tub is. The first few emails they just were pacifying me saying its the color that i picked etc. Now nothing
Nancy Connelly
Oct 08, 2021
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We need a new heater for our hot tub
Yesterday my husband called and was told they had it in stock. This morning I drove from Marblehead to purchase. When I arrived I told the 3 people sitting in the office that I needed a heater. I was told "only Rich handles that, he'll be back in a little bit" I asked if that meant 5 min or 20 min, woman said she didn't know. I explained that I drove from Marblehead and had the part number. I was told emphatically NO. I expressed that this was kind of crazy. She replied "I was going to text him but now you can just wait" i replied with F&%$$ You and left the
Yesterday my husband called and was told they had it in stock. This morning I drove from Marblehead to purchase. When I arrived I told the 3 people sitting in the office that I needed a heater. I was told "only Rich handles that, he'll be back in a little bit" I asked if that meant 5 min or 20 min, woman said she didn't know. I explained that I drove from Marblehead and had the part number. I was told emphatically NO. I expressed that this was kind of crazy. She replied "I was going to text him but now you can just wait" i replied with F&%$$ You and left the
Sean K. Lando
Sep 24, 2021
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For anyone wanting to do business with this company, I STRONGLY encourage you to work with an attorney. They are no where near reputable and I will be spreading the word throughout Social Media of that fact. We ran into a major life altering situation and called to see if they would allow an exception to their cancel policy (which we signed into in April only to be advised it wouldnt be delivered till July of 2022) but they would not work with us and only care about taking your money, not providing quality customer service. You are one of the worst companies I have ever dealt with and the complaint
