Business Details
23 Years
experience
Your Trusted Printing Partner in Pittsford
Emerald Print is a locally owned and operated print, apparel, and promotional products distributor serving Rochester, NY, and beyond. Founded in 2003 by Greg Fichtner and Tim Magee, we have built a reputation for combining cutting-edge solutions with personalized service. Our team brings decades of industry expertise, including 35 years of print experience from owner Greg Fichtner and specialized knowledge in warehousing, distribution, and branded apparel. We pride ourselves on being a full-service partner, offering everything from concept and design to production and global distribution. Our commitment to customer satisfaction is reflected in our 98% customer retention rate and recognition as a Rochester Top 100 Company twice.We serve diverse industries, including corporate programs, education, and sports teams, with tailored solutions like custom storefronts and international logistics. Our 20,000-square-foot facility supports large-scale projects, while our focus on innovation ensures we meet evolving client needs. We maintain transparency through clear communication and no hidden fees, ensuring clients receive value-driven results. Our partnerships with local and national warehouses enable efficient pick-and-pack solutions, and our online platforms simplify ordering and inventory management. With a history of growth and adaptability, Emerald Print remains dedicated to delivering quality and reliability to every client interaction.
Services
Printing Services
Promotional Products
Branded Apparel
Warehousing & Distribution
Custom Storefronts
Details
- Year established: 2003
Highlights and features
- We offer 35+ years of print industry expertise.
- Our team provides full-service solutions from design to distribution.
- We maintain a 98% customer retention rate.
- Our personalized service ensures tailored solutions for every client.
- We are locally owned with global distribution capabilities.
What people say
Exceptional customer service
Timely delivery
Creative solutions
High-quality prints
Dedicated support
Services
Printing Services
We provide end-to-end printing services, including marketing materials, signage, labels, and stationery. Our solutions cater to businesses needing custom designs, from simple postcards to complex campaigns. With advanced technology and skilled professionals, we ensure high-quality results that meet branding and functional requirements.
Warehousing & Distribution
Our warehousing and distribution services include storage, pick-and-pack solutions, and international shipping. We partner with local and national facilities to manage inventory efficiently. This service supports businesses requiring reliable logistics for products like promotional items, apparel, and printed materials.
Branded Apparel
We offer branded apparel with decoration methods like embroidery, screen printing, and dye sublimation. Our products include uniforms, team wear, and promotional clothing. Clients benefit from durable, customized solutions that enhance brand visibility and team cohesion.
Promotional Products
Our promotional products range from pens and mugs to unique items like yoga mats. All products can be customized with logos or messages. These items help businesses increase brand awareness through practical, memorable giveaways.
Custom Storefronts
We create customized storefronts for businesses to simplify ordering and distribution. These platforms support perpetual or event-based sales, ensuring brand consistency and flexible delivery options. Ideal for corporations, schools, and teams needing streamlined procurement.
People
Greg Fichtner
Owner
Co-founder of Emerald Print with 35 years of print industry experience. Led the company to celebrate 20 years in business in 2023. Focuses on strategic growth and client relationships.
Keith Beach
Sales
30-year print industry veteran with expertise in sales and business development. Rejoined Emerald Print after an 8-year stint in medical device sales to focus on client acquisition and market expansion.
Cathy Fichtner
Sales
Former Eastman Kodak sales professional specializing in commercial print and promotional products. Brings extensive client management experience to Emerald Print's sales team.
Christine Legg
Senior Account Manager/Graphic Designer
15-year print industry veteran and freelance graphic designer. Manages key accounts while providing creative design solutions for print and promotional projects.
Deb Wait
Account Manager
Over 35 years of customer service experience in print-on-demand and direct mail. Specializes in client support and order fulfillment for complex distribution projects.
Questions
What printing services do you offer?
We provide marketing materials, signage, labels, stationery, and custom solutions. Our services cover design, production, and distribution for businesses of all sizes.
Can you handle international distribution?
Yes, we have extensive experience distributing materials worldwide, including coordinated logistics for global corporations and international storefront management.
What are custom storefronts?
Custom storefronts are branded online platforms for ordering branded products. They support perpetual or event-based sales with features like summary billing and low-stock alerts.
Do you offer promotional product consultations?
Yes, our team can help curate promotional products tailored to your brand and budget. Contact us for personalized recommendations and pricing.
How do you ensure brand consistency?
We enforce brand identity compliance through controlled logo usage, standardized templates, and quality checks across all distributed materials.
Reviews (6)
Thomas Crouch
Nov 16, 2019
Report
We have been getting our apparel through Cathy for years and she always treats us great! Highly recommended if you are looking to get your team looking sharp!
The Goodness Initiative
Jul 26, 2019
Report
Emerald Print Managements labels were exactly what we asked for. These simple yet high quality labels allowed us to organize our boxes to help 47 families in need this holiday season! Thank you!
William Broomfield
Nov 06, 2017
Report
Keith Beach and Emerald Print always do an outstanding job with both the product recommendations, and timely delivery. We get a tremendous amount of compliments on our gear, subsequently I recommemd them often!
Jo Root
Oct 06, 2017
Report
I've been doing business with Emerald Print Management for several years. My most recent purchases have been menus and shirts for my diner.The picture quality and the service can't be beat.Everyone there is friendly and makes you feel as though your job is their top priority.Thank you so much for the fast and courteous service! I have been and will remain a faithful customer.Jo Root,
Jo's Diner
Hilton, NY
Jo's Diner
Hilton, NY
Nikki H.
Aug 14, 2017
Report
I've worked with everyone over at Emerald print for years as a client. They each bring something great to the team and are all so good at what they do. They really care about their customers and keep great relationships with them. They are honest, hard-working professionals who really make the process of getting your items done easy for you. I highly recommend their services.
Jeff Tara
Jul 06, 2017
Report
Emerald Print takes my design work to finished piece with exceptional service and quality - I'd recommend them to any of my clients!
