Business Details
27 Years
experience
Emergency
services
Your Trusted Source for Home Medical Equipment in East Providence
Independence HomeHealthWares was established in 1999 to address the home medical equipment and incontinence needs of Rhode Island and surrounding communities. Our reputation for exceptional service and high-quality products quickly positioned us as a trusted resource for clinicians and healthcare facilities. In 2018, we were acquired by Todd Ackerman of Point Ventures, Inc., who continues to lead us with hands-on dedication. Our 2023 acquisition of Foley Medical Supply expanded our reach to South Yarmouth, MA, where we now offer mastectomy and compression products alongside traditional home medical equipment. Our team of certified professionals and trained technicians delivers personalized support, product installations, and 24/7 oxygen therapy assistance.We maintain partnerships with leading manufacturers to ensure reliable, innovative solutions for mobility, safety, and comfort. Customer satisfaction remains our priority, demonstrated through competitive pricing, comprehensive product knowledge, and efficient delivery and return processes. With two locations serving New England, we combine decades of industry experience with localized care to empower patient independence. Our commitment to quality extends to product education, proper sizing guidance, and in-home demonstrations. This dedication has sustained our role as a community healthcare partner for over 25 years.
Services
Lift Chairs
Wheelchair Rentals
Bath Safety Products
Incontinence Supplies
Patient Lifts
Hospital Beds
Mobility Scooters
Compression Therapy
Oxygen Equipment
Home Bed Rails
Details
- Year established: 1999
Highlights and features
- We offer 25+ years of experience in home medical equipment solutions
- Our certified mastectomy and compression fitters provide specialized care
- We maintain immediate product availability with competitive pricing
- Our team includes trained technicians for professional equipment installation
- We provide 24/7 oxygen therapy support and emergency assistance
What people say
Patient and showed me different options
Better monthly rental pricing
Great service
Super helpful
Competitive prices
Services
Lift Chairs
Our lift chairs help users transition safely from sitting to standing positions. Available in multiple sizes and weight capacities up to 375 lbs, these chairs feature customizable fabric options and pressure-relieving designs. We provide expert sizing assistance to ensure proper lumbar support and floor contact during operation.
Wheelchair Rentals
We offer lightweight, transport, and heavy-duty wheelchairs for short or long-term use. Our inventory includes standard models and specialty configurations like tilt-in-space and reclining options. All rentals include accessory packages with cushions and positioning devices for enhanced comfort and safety.
Bath Safety Products
Our bath safety solutions include grab bars, shower chairs, raised toilet seats, and tub transfer benches. Designed to prevent slips and falls, these products accommodate various mobility needs. Our team provides installation services to ensure secure mounting and proper placement for maximum effectiveness.
Incontinence Supplies
We supply absorbent underwear, briefs, liners, and underpads for managing incontinence. Our product range includes samples for trial periods to help customers find optimal solutions. Certified staff provide discreet consultations to match products with individual medical needs and lifestyle requirements.
Oxygen Equipment
Our oxygen therapy systems include portable concentrators and stationary units with 24/7 technical support. Equipment packages feature modern cannula designs for skin protection and comfort during extended use. We offer unlimited portable options that meet travel requirements for air, rail, and cruise transportation.
People
Todd Ackerman
President
Todd Ackerman leads Independence HomeHealthWares as a hands-on President following his 2018 acquisition through Point Ventures, Inc. With extensive healthcare industry experience, he oversees operations across both Rhode Island and Massachusetts locations while maintaining direct customer engagement.
Nicole Frye
Vice President of Operations
Nicole Frye manages daily operations as Vice President of Operations, ensuring seamless service delivery across all departments. She coordinates product inventory, staff training programs, and quality control initiatives to maintain the company's high service standards.
Kayla Oliver
Certified Mastectomy Fitter
Kayla Oliver provides specialized mastectomy and compression product fittings at the South Yarmouth location. Her certification ensures expert garment selection and sizing for post-surgical patients, combining technical knowledge with compassionate care during sensitive recovery periods.
Brandon Medeiros
Field Technician
Brandon Medeiros serves as a field technician in South Yarmouth, handling equipment deliveries, installations, and maintenance. He demonstrates proper usage techniques for mobility aids and ensures all products function correctly during home visits for customer safety.
Shannon Ingham
Customer Service Representative
Shannon Ingham assists customers as a service representative in South Yarmouth, handling product inquiries and order processing. She provides detailed information about equipment features and availability while coordinating with installation teams for timely service delivery.
Questions
What home medical equipment do you offer?
We provide lift chairs, wheelchairs, hospital beds, bath safety products, incontinence supplies, patient lifts, and mobility scooters for purchase or rental.
Do you serve areas outside Rhode Island?
Yes, we serve Southeastern Massachusetts through our South Yarmouth location while maintaining our original East Providence, RI showroom and service center.
How does your equipment rental process work?
Contact either location for a quote, select your equipment, and schedule delivery/ installation. We handle setup and provide usage demonstrations for all rental products.
Do you offer financing options?
We don't provide direct financing but accept major credit cards and work with customers to find cost-effective equipment solutions.
What are your return policies?
Equipment returns follow scheduled appointments with our staff. We coordinate pickup times and process refunds according to rental agreement terms.
Is emergency equipment support available?
Our oxygen therapy patients receive 24/7 technical support. For other equipment emergencies, contact our offices for urgent assistance options.
Reviews (5)
Richard J.
Aug 20, 2019
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My Doctor ordered a Gel Mattress Overlay at the end of last week. It was approved by my insurance and it was delivered today. Less than a week from start to finish. Great people to do business with. All very friendly and courteous. Also Independent delivers free. Have done business with them several other times and will continue in the future. Thanks for your Service.
Toni Walsh
Aug 15, 2018
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Very helpful and pricing doesn't break the bank. The 2 men I spoke to were pleasant and professional.
Chad Pinelli
Jul 28, 2018
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Insurance order my dad a shower bench delivered. The delivery man showed up in the time frame and was friendly.
Nikki Vee
Jul 06, 2018
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Rented a transport chair for my elderly mother's visit to assist in getting around while sightseeing. Independence had better monthly rental pricing and customer service than other mobility medical supply centers in the area. Jim was helpful and informative over the phone and in person (provided a brief and simple demonstration of how to operate the chair), and the equipment return process with Richard was quick, efficient and friendly. I would definitely engage this company's services again in the future.
Elizabeth Herman-Medeiros
Aug 10, 2017
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I went to this company because at the time, no other business had any knee scooters in stock for my sprained ankle. I thought I was responsible to submit a claim for reimbursement which was allowed under my BC/BC
plan. Even though this company is a provider with BC/BS they did not submit a claim for me because I paid for the scooter first. Yes, I was ignorant of how the system worked having never had to rent any medical equipment, however, shame on Independence HealthWares for not going ahead, reimbursing me the $75.00 and then submitting a claim for me.
PURE GREED! I will tell everyone I know
plan. Even though this company is a provider with BC/BS they did not submit a claim for me because I paid for the scooter first. Yes, I was ignorant of how the system worked having never had to rent any medical equipment, however, shame on Independence HealthWares for not going ahead, reimbursing me the $75.00 and then submitting a claim for me.
PURE GREED! I will tell everyone I know
