Business Details
11 Years
experience
Trusted Non-Emergency Medical Transportation Services
Since 2015, PrimeCare Transport has been dedicated to restoring compassion, care, and dignity to non-emergency medical transportation. Our mission-driven team, led by founder Ty Jones, prioritizes timely and compassionate service for seniors, patients, and individuals with disabilities. With over a decade of combined leadership experience in healthcare logistics, we provide personalized one-on-one transport for wheelchair, stretcher, and ambulatory clients. Our certified drivers undergo rigorous training in CPR, First Aid, and defensive driving, ensuring safe and reliable transfers to medical appointments, leisure events, and long-distance destinations.As a locally owned and operated service, we maintain a fleet of ADA-compliant vehicles with fold-down ramps and advanced safety features. Our commitment to excellence is demonstrated through a 99% on-time rate, state-certified equipment, and round-the-clock availability for scheduled trips. Every service we provide reflects our core values of empathy, professionalism, and community service, ensuring clients receive both physical comfort and emotional support during transit.
Services
Wheelchair Transport
Stretcher Transport
Ambulatory Transport
Leisure Trips
Bariatric Transport
Details
- Year established: 2015
Highlights and features
- Certified drivers with CPR, First Aid, and defensive driving training
- 99% on-time service rate for medical appointments
- ADA-compliant vehicles with no mechanical lifts
- 24/7 availability for scheduled trips
- Locally owned with over 5 years of healthcare transport experience
What people say
Professional and caring drivers
Timely service
Compassionate care
Safe transports
Reliable customer service
Services
Wheelchair Transport
Our wheelchair transport service provides safe, comfortable transfers for all mobility devices including electric wheelchairs and bariatric models. Trained technicians assist with entry, securement, and destination navigation. Vehicles feature fold-down ramps and no mechanical lifts for enhanced safety.
Stretcher Transport
Non-emergency stretcher services transport bed-bound patients with dignity using specialized power-assist cots and dual-technician teams. This service offers significant cost savings compared to ambulance transport while maintaining professional patient handling and comfort.
Ambulatory Transport
For individuals who can walk with support, our service provides monitored transport with assistance for transfers, door access, and navigation of medical facilities. This includes cognitive support for patients with memory challenges or post-surgery needs.
Leisure Trips
Our leisure transportation service accommodates social outings, family events, and cultural activities with the same professional standards as medical trips. This includes airport transfers, funeral services, weddings, and religious observances with door-through-door assistance.
Bariatric Transport
Specialized transport for clients up to 650 pounds using reinforced equipment and additional staff for safe transfers. Services include customized wheelchair and stretcher options with extra handling precautions for enhanced comfort and dignity.
People
Ty Jones
Owner / CEO
With a background in mechanical engineering and medical mission work, Ty Jones founded PrimeCare Transport after identifying gaps in senior transportation. His leadership focuses on compassionate service delivery and operational excellence.
Angie Gray
Office Manager
Overseeing operations and compliance, Angie brings 7+ years of experience in senior care coordination while managing community outreach initiatives for improved accessibility.
Ashley Moore
Operations Manager
As lead dispatcher and scheduler, Ashley ensures seamless trip coordination across multiple service areas while maintaining direct communication with medical facilities and families.
Chris Nuthak
Fleet Manager
Responsible for vehicle maintenance and inspection programs, Chris implements safety protocols that exceed regulatory standards for medical transport equipment.
Wayne Donaldson
Driver/Manager
Nashville operations manager with expertise in patient care during transport, ensuring adherence to safety procedures and compassionate service delivery during all shifts.
Questions
What areas do you serve?
We provide services in Memphis, Nashville, Clarksville, and Jackson, TN, with long-distance trips available across the continental US and Denver, CO.
Do you accept insurance?
We operate as a private-pay provider, though our services are often significantly more cost-effective than traditional ambulance transportation for non-emergency needs.
What types of transport do you offer?
We specialize in wheelchair, stretcher, and ambulatory transport including bariatric services, with trained technicians for transfers and mobility assistance.
Are your drivers certified?
All drivers hold CPR, First Aid, and defensive driving certifications, with additional training in patient handling and emergency response protocols.
Can you accommodate urgent requests?
While scheduled trips are preferred, we can often accommodate same-day requests with minimum 24-hour notice for most services.
How do you ensure vehicle safety?
Our fleet undergoes regular mechanical inspections, maintains five-star crash ratings, and features GPS tracking for real-time monitoring and accountability.
Reviews (5)
Deidre Ty
Apr 03, 2021
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I tried to set an transport for my mother's Dr appointment and was informed that they would not be able to service due to a prior technicality with another facility concerning equipment. It would have been great to have known about this BEFORE I tried to set up transport. I would have saved myself some time in not having to deal with rude management and misleading information..
Mat Deering
Nov 18, 2020
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Positive:Professionalism,Punctuality,Value
John was fantastic - got my Nan from her Baptist Rehab to home with a minimum of fuss. Was on time, and helpful, kind and considerate through the whole thing! Couldn't recommend more highly.
John was fantastic - got my Nan from her Baptist Rehab to home with a minimum of fuss. Was on time, and helpful, kind and considerate through the whole thing! Couldn't recommend more highly.
Cyndi Hardison
Sep 22, 2020
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Positive:Professionalism,Punctuality,Quality,Value
I work long hours and couldnt bring my elderly aunt home from the hospital. Shanda was there! She was prompt, courteous, and very kind! In fact, my aunt told me shed rather have Shanda bring her to and from her doctors visits instead of me because I dont make good conversation. I highly recommend this company!
I work long hours and couldnt bring my elderly aunt home from the hospital. Shanda was there! She was prompt, courteous, and very kind! In fact, my aunt told me shed rather have Shanda bring her to and from her doctors visits instead of me because I dont make good conversation. I highly recommend this company!
Michael Gutierrez
Jul 21, 2020
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I was very happy with this company. My mother used them going from the doctor to home, in Collierville. She said her drivers, Stan and a younger quiet guy, were very kind and gentle with her. She gets really anxious when other people drive her, but she said she felt very safe with them. 10/10.
Anthony Stevenson
Jul 14, 2020
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I had a great experience working with primecare. Everyone was so nice and considerate. Especially the office managers and financial secretary. They are awesome. My only concern was that the work was 3 times more than the pay. I worked for 2 years straight and not one raise. Didn't complain just kept working. In the end, I got fired for being caring for others but wasn't company policy. I guess I understand more now that it's business nothing personal when you work hard and it's usually not enough for some companies. Beautiful people though. But do remember, God Never closes one door without opening
