Business Details
40 Years
experience
Emergency
services
Trusted Property Damage Restoration Experts in North Carolina
Established in 1986, Bluewater Restoration is a locally owned and operated leader in emergency property damage restoration. Our team of certified professionals specializes in water damage mitigation, fire restoration, mold remediation, and biohazard cleanup, serving residential and commercial clients across Northeastern North Carolina. With over 35 years of combined experience, we utilize advanced technologies like hydroxyl generators and industrial drying equipment to deliver efficient, code-compliant solutions. As a licensed North Carolina General Contractor and IICRC-certified firm, we maintain stringent quality standards while prioritizing compassionate service.Our proprietary Xactimate estimation system ensures accurate insurance documentation, and our 24/7 response capability guarantees immediate assistance during property emergencies. Through continuous team training and adherence to EPA Lead Renovator protocols, we've built a reputation for reliable, turnkey restoration services that restore both properties and community trust.
Services
Water Damage Restoration
Fire Damage Restoration
Mold Remediation
Biohazard Cleanup
Insurance Documentation
Structural Drying
Septic Cleanup
HVAC Cleaning
Lead Testing
Property Reconstruction
Details
- Year established: 1986
Highlights and features
- 35+ years providing restoration services in Northeastern NC
- IICRC-certified technicians with specialized training in water/fire/mold remediation
- Dedicated 24/7 emergency response team available 365 days/year
- Turnkey reconstruction services from licensed North Carolina General Contractor
- Advanced drying technology including 250,000 btu TES Trailer units
Associations and certifications
- IICRC (Institute of Inspection Cleaning & Restoration Certification)
- NC General Contracting License 35962
- Lead Safe (EPA)
- Lead Renovator Cert
- NC Outer Banks Home Builders
What people say
Prompt 24/7 response
Professional insurance handling
Compassionate staff support
Thorough mold removal
Effective odor elimination
Services
Water Damage Restoration
Our certified technicians provide rapid water extraction and structural drying using industrial equipment like 250,000 btu TES Trailers. We specialize in moisture analysis, crawl space remediation, and preventing secondary damage through advanced dehumidification techniques. Every project includes comprehensive documentation for insurance claims and follows IICRC S500 standards for water damage mitigation.
Fire Damage Restoration
From minor smoke damage to total rebuilds, our team handles complete fire restoration processes including content pack-out, odor elimination, and structural repairs. We utilize hydroxyl generators for air purification and follow EPA guidelines for soot removal. Our proprietary Xactimate system ensures accurate restoration cost estimation for insurance professionals.
Mold Remediation
Our certified specialists conduct comprehensive mold inspections using moisture meters and thermal imaging. We implement containment protocols meeting CDC and IICRC S520 standards, employing HEPA filtration during remediation. Services include air quality testing, spore analysis, and implementing moisture control solutions to prevent future growth.
Biohazard Cleanup
We handle controlled substances, sewage spills, and trauma scenes following OSHA and CDC guidelines. Our team uses EPA-registered disinfectants and provides complete decontamination services for bloodborne pathogens and hazardous materials. This includes rodent exclusion, septic decontamination, and post-mortem cleaning with strict privacy protocols.
Structural Drying
Our rapid drying services combine psychrometric analysis with strategic equipment placement. We utilize industrial air movers and dehumidifiers to achieve optimal moisture levels in building materials. Each project includes moisture mapping and documentation to verify complete drying and prevent microbial growth.
People
Stacy Justice
Co-Founder, CEO, President
Stacy Justice co-founded Bluewater Restoration in 1985. She holds dual Master Restorer certifications in Water (WRT) and Fire (FRST) restoration. As business administrator, she oversees HR, accounting, and team training while maintaining both North Carolina and Virginia general contractor licenses.
Tara Bernheisel
General Manager
Tara Bernheisel brings military logistics experience and over 15 years in restoration to her role. A certified IICRC technician, she specializes in compassionate client management during crisis situations. Her background includes humanitarian mission coordination and domestic/international disaster response logistics.
Samantha Thelin
Marketing & Social Media Assistant
Samantha Thelin handles all digital marketing after serving in the US Navy as a shipboard Gas Turbine System Mechanic. Her experience in property management operations provides valuable insights into client needs during restoration processes.
Questions
What emergency services are available after hours?
Our 24/7 emergency response team provides immediate assistance for water intrusion, fire damage, and biohazards 365 days yearly.
How do you handle insurance claims?
We provide Xactimate-based documentation including digital photo libraries and detailed loss reports recognized by all major insurers.
What certifications ensure quality work?
Our IICRC certifications, NC General Contractor license, and Lead Renovator training guarantee compliance with industry standards.
Can mold problems be completely resolved?
Yes, through our three-phase approach: source identification, contained remediation, and moisture control implementation to prevent recurrence.
What areas receive service?
We serve all of Dare, Currituck, and Pasquotank Counties including Outer Banks communities from Corolla to Hatteras.
Is biohazard cleanup safe?
Our technicians follow CDC, EPA, and OSHA protocols using proper PPE and EPA-registered disinfectants for complete decontamination.
Reviews (5)
Kim Payne
Oct 02, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
The amazing people at Bluewater made a challenging situation as painless as possible. Absolutely wonderful people to work with if you need work done at your house or place of business.
Services:Mold removal,Water damage cleanup,Waterproofing,Mold inspection
The amazing people at Bluewater made a challenging situation as painless as possible. Absolutely wonderful people to work with if you need work done at your house or place of business.
Services:Mold removal,Water damage cleanup,Waterproofing,Mold inspection
Steven Thoman
Jun 25, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Excellent service! All of the Bluewater staff that came to our house were very professional and the nicest group of people one could have. Fast, efficient and extremely great at what they do. They did excellent work and got my home back to normal after a water heater leak.
Services:Remodeling,Water damage cleanup
Excellent service! All of the Bluewater staff that came to our house were very professional and the nicest group of people one could have. Fast, efficient and extremely great at what they do. They did excellent work and got my home back to normal after a water heater leak.
Services:Remodeling,Water damage cleanup
Linda R. Church
Jul 22, 2020
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I had the week from with a call from the renters that there was no TV, the washing machine had no hot water, the microwave and coffee maker were not working. I deal with all of that only to get a call a few days later that the septic had backed up into the house. Bluewater Restoration was out there within hours and cleaned everything up. I highly recommend them both for their professionalism and the rapid response in my time of need. Thank you so much. You were great, but I hope I don't have to call you again.😍
Frances Pedersen
Apr 15, 2020
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They removed mold from the crawl space under my house, efficiently and professionally. It is clean under there to this day.
Lisa DeShazo
May 09, 2019
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This company is amazing! I called due to a massive water leak (we called it the flood of 2019) and within hours, they arrived to assess the damage. Next morning, they arrived with blowers and started the process of recreating a home for me. They were dependable and kept me "in the know" during the entire process. Huge shout-out to Tara the lead Project Manager. She is beyond GREAT. Since most of the time I was out of state, she sent pictures with updates. Another HUGE shout-out to the office staff who worked tirelessly with my insurance adjuster to keep him informed, too. Lastly, the sub-contractors
