Business Details
30 Years
experience
Emergency
services
Your Trusted HVAC Partner in Colorado Springs
Furnace World has been serving Colorado Springs and El Paso County since 1996, providing comprehensive HVAC solutions with a commitment to exceptional customer service. Founded by Jeff Coffy, a U.S. Air Force veteran, and led by his wife Lisa since 2012, our family-owned business prioritizes safety, respect, and education for homeowners. With over 28 years of experience, we specialize in furnace repair, AC installation, water heater services, and indoor air quality solutions, backed by manufacturer warranties and financing options. Our team of licensed technicians, 75% of whom are military-connected, completes 50+ hours of annual training to ensure technical excellence and customer satisfaction.We operate under a 'Cycle of Business' philosophy, focusing on employee well-being to deliver superior service, evidenced by our 40,000+ satisfied customers and strong community referral network. Our military discount program and 'Adopt a Military Family' initiative reflect our dedication to giving back while maintaining industry certifications and rigorous hiring standards. We guarantee a simple, worry-free experience through 2-hour appointment windows, free second opinions, and a no-pressure approach to HVAC solutions.
Services
Furnace Repair
AC Installation
Water Heater Services
Indoor Air Quality
Annual Maintenance
Details
- Year established: 1996
Highlights and features
- Veteran-owned business with 28+ years of local HVAC expertise
- 2-hour appointment windows for guaranteed punctuality
- Free second opinion phone consultations available
- Military families receive 3% discount on new installations
- 75% of technicians have military service or family connections
What people say
Highly responsive
Fair pricing
Great customer service
Detailed explanations
Professional technicians
Services
Furnace Repair
Our licensed technicians provide prompt furnace repairs for all system types, addressing issues like ignition failure and heat exchanger problems. With 50+ annual training hours, we ensure safe, efficient operation while explaining repair needs clearly. Emergency service available for urgent heating failures during winter months.
AC Installation
We install modern central AC and heat pump systems with energy-efficient models from trusted brands. Our process includes load calculations for proper sizing and honest recommendations about system lifespan. Financing options available for qualified customers seeking comfort upgrades.
Water Heater Services
From traditional tank units to tankless systems, we offer repair, maintenance, and replacement services. Our technicians diagnose issues like sediment buildup and thermostat malfunctions while providing safety checks for gas connections and pressure valves.
Indoor Air Quality
We install humidifiers and air purifiers to address Colorado's dry climate and improve respiratory health. Our solutions reduce allergens and static electricity while maintaining optimal humidity levels between 30-50% for home comfort and structural protection.
Annual Maintenance
Our maintenance programs include comprehensive inspections, component cleaning, and efficiency testing for HVAC systems. Regular service extends equipment lifespan, reduces breakdown risks, and maintains manufacturer warranty validity through documented professional care.
People
Lisa Coffy
Owner/CEO
Lisa Coffy leads Furnace World with a focus on customer safety and education, particularly for women homeowners. She transformed her husband's commercial HVAC business into a residential-focused brand in 2012, emphasizing family values and community service.
Jeff Coffy
Founder
Jeff Coffy established the company's technical foundation through his Air Force experience as a Heating Systems Specialist. His 1996 commercial HVAC expertise evolved into Furnace World's residential services under family leadership, maintaining military precision in operations.
Questions
What HVAC services do you offer in Colorado Springs?
We provide furnace repair, AC installation, water heater services, indoor air quality solutions, and annual maintenance programs for residential customers in El Paso County.
Do you offer emergency HVAC service?
Yes, we provide 24/7 emergency service for urgent heating and cooling system failures outside regular business hours.
Are your technicians licensed and insured?
All technicians are fully licensed, insured, and complete 50+ hours of annual training with EPA certifications and Mech 4 licenses.
Do you offer military discounts?
Yes, we provide a 3% discount on new furnace and AC installations for active military and veterans as part of our community commitment.
Can I get financing for HVAC services?
We offer financing options with approved credit for major HVAC replacements and installations to qualified customers.
What are your service hours?
Regular service hours are Monday-Friday 8:00 AM - 4:30 PM. Emergency service is available after hours and on weekends.
Reviews (4)
Leslie M.
Aug 14, 2021
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I can not say enough about how professional Larry is. I was told by a different company that I needed $1200-1400 in repairs on my AC but I really should just replace my 15 year old Lennox unit (that has never given me problems). Larry came in today and had me up and running for a fraction of that quote. He explained everything and was super transparent about pricing etc. I would highly recommend Furnace World and will be using them in the future for sure!!!
Walt G.
Feb 09, 2021
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Professional, easy to schedule and Tech was great. First had winter service. Had an issue later about a month. I changed their filter out and put in HEPA filter. Issue was a newer furnace with filter needing changed from HEPA filter to one allowing more air circulation
New thermostat helped as well. I bought that.
Paid for 2 service calls and got an awesome running furnace as well a great lesson on how to use my system properly. Furnace was put in by energy assistance just never received book. Thank You Furnace World!
New thermostat helped as well. I bought that.
Paid for 2 service calls and got an awesome running furnace as well a great lesson on how to use my system properly. Furnace was put in by energy assistance just never received book. Thank You Furnace World!
Nick D.
Sep 14, 2020
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These folks are great. Totally professional. There are lots of different gas fireplaces with lots of nuances. After I was unable to reach the dealer for my fireplace, I contacted furnace world. They diagnosed and repaired an issue that was specific to my particular model. They called ahead each time they came out. They didn't need to, but it's nice. The gentleman that did the repair was a nice fellow and he wore a mask. You could tell that he knew what he was doing. I've had some nightmare fireplace repair situations-ones were you really weren't confident that your house was
M. D.
Dec 11, 2019
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Follow up to previous review about angry and unacceptable service. If I could give them zero stars I would because no customer should be treated as aggressive and badly as we were. Talking to Steve after first guy(,snowballed problems with upstairs heater and heat completely stopped working, he also disconnected Nest and humidifier). Second guy came in to see what happened and he turned angry and stormed out when we complained about obvious problems created by first guy. It was extremely uncomfortable to have someone that angry in my house. He was asked to leave and started pushing the Nest buttons
