Business Details
41 Years
experience
Your Trusted Source for Premium Windows and Doors in New York
Founded in 1985, Pace Windows & Doors has established itself as the premier manufacturer and installer of high-performance vinyl windows and doors in upstate New York. Our commitment to innovation is backed by patented technology and rigorous research, ensuring products that outperform national brands. As an accredited member of the Better Business Bureau for 40 years, we prioritize integrity, quality, and customer satisfaction. Every installation is executed by certified professionals and protected by our industry-leading lifetime warranty, which covers parts, labor, and installation indefinitely. Our state-of-the-art facility employs advanced quality control measures, ensuring every product meets exacting standards before reaching your home.With a personal guarantee from founder Steven Abramson, we ensure complete resolution of any post-installation concerns. Our dedication to energy efficiency and contemporary design provides homeowners with durable, aesthetically pleasing solutions that enhance property value. Serving Rochester, Buffalo, Syracuse, and Albany, we combine local expertise with nationwide reliability. Our 24-hour answering service and factory-trained technicians ensure ongoing support, while flexible payment plans accommodate diverse budgets. For four decades, we have delivered permanent solutions that transform homes with unmatched craftsmanship and service.
Services
Vinyl Replacement Windows
Entry Doors
Sliding Doors
Bay & Bow Windows
Garden Windows
Lifetime Warranty Installations
Details
- Year established: 1985
Highlights and features
- We offer 40 years of expertise in vinyl window and door installations.
- Our lifetime warranty covers parts, labor, and installation indefinitely.
- Factory-trained technicians ensure precision and reliability in every service call.
- Energy-efficient designs meet tax credit requirements for cost savings.
- BBB-accredited since 1985 with a proven track record of customer satisfaction.
Associations and certifications
- Better Business Bureau
Services
Vinyl Replacement Windows
Our vinyl replacement windows combine energy efficiency with low-maintenance durability. Designed to meet tax credit requirements, they feature triple X heat shield glass and seamless fusion-welded frames. Backed by a lifetime warranty covering parts, labor, and installation, these windows enhance home aesthetics while reducing energy costs.
Entry Doors
Custom entry doors provide security and curb appeal with color-matched finishes and durable cladding. Installed by certified crews, they include lifetime coverage for glass, seals, and operation. Available in wood or vinyl, these doors integrate with existing home designs while offering long-term performance.
Bay & Bow Windows
Bay and bow windows add space and natural light with precision-engineered frames. Covered by our transferable lifetime warranty, they feature pro-rated glass protection and free service labor. These windows are ideal for creating focal points in living rooms or kitchens.
Garden Windows
Garden windows create indoor growing spaces with reinforced frames and tempered glass. Designed for easy cleaning and energy efficiency, they include lifetime coverage for caulking and color fading. Perfect for kitchens or sunrooms requiring ventilation and sunlight.
Lifetime Warranty Service
Our lifetime warranty covers leaks, drafts, vinyl integrity, and installation defects indefinitely. Factory-trained technicians provide 24-hour assistance for diagnostics and repairs at no cost. This comprehensive protection extends to glass seals, operating parts, and labor, ensuring long-term peace of mind.
People
Steven Abramson
Founder
Steven Abramson founded Pace Windows & Doors in 1985 and remains personally committed to customer satisfaction. With decades of industry experience, he ensures every installation meets rigorous quality standards and guarantees direct support for client concerns.
Questions
What areas do you serve?
We service Rochester, Buffalo, Syracuse, and Albany in upstate New York.
Is financing available for installations?
Yes, we offer flexible payment plans to fit monthly budgets for whole-home projects.
What does the lifetime warranty cover?
Our warranty covers parts, labor, installation, glass, seals, color fading, and caulking indefinitely.
Are your windows energy efficient?
Yes, our vinyl windows meet energy efficiency standards and may qualify for tax credits.
How long have you been in business?
We have served homeowners since 1985 and are BBB-accredited for 40 years.
Do you offer emergency repair services?
We provide 24-hour answering service but do not specify emergency repair availability.
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Reviews (7)
Cory Hauck
Dec 13, 2021
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Pace did an outstanding job from estimate to install! Their crew was polite and efficient, and their work was phenomenal!
Matthew A. Becton
Nov 17, 2021
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We had all of our windows on the second floor replaced today. Amazed by how quick they did the work and how they made sure everything was cleaned up. Guys were super respectful of me working and the house looks great!
Susan Franchot
Oct 29, 2021
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I hired Pace last year to replace half the windows in my home, the installation was completed in December of 2020. All 8 were completely installed in 1 day and everything went GREAT. They are beautiful,… efficent and easy to operate. I love my new Pace Windows so much I decided to order the rest of the windows including a large Bay window that is drafty and hard to open. Andy my representative was very thourough in explainig the differences in qulity and warranties that Pace offers versus their competiton. I would reccommend Pace to anyone looking for new/replacement windows. I had 1 minor
Angela Krueger
Oct 15, 2021
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Weve had our pace windows since 2005 and yes some do need to be replaced!! We weren’t treated well at all!! We got talked down to. We have lifetime warranty with pace and it’s not being honored. After the amount of money we paid I would think this wouldnt be an issue! Even after we have called quite a few times to have things looked at and being told there’s nothing wrong! We are not happy campers rightnow!
Samantha Emily
Jul 22, 2021
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Great service and great product. We only had the budget to replace a handful of our windows for now and they didn’t try to pressure us into more than we wanted. Everyone we worked with was kind, knowledgeable, and did a great job. We will definitely go back to them in the future.
Aaron T.
Apr 04, 2021
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Horrible service. Still waiting a month in an estimate for a bow window. They came out to measure but never Called back with price. I reach out multiple times, still getting run around. The bow window is big, I figure 7-10k cost. Plus if that looked good planned on 8 other windows. I called back 3 times with no luck, just a run around. Horrible all around
Debi H.
Dec 04, 2020
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I don't normally rate a business that I have not actually hired but my frustration has gotten the better of me. I had a Pace sales rep come to give me an estimate on 5 replacement windows. This was after about 3-4 calls initiated from their office to set up an appointment. I never contacted them, they contacted me. So, this sales rep comes to my house & looked at my windows but never measured them. We then sat down for what I thought was going to be a discussion of their product & then the cost. Instead, this rep wanted to only give me a quote when my other half was there as well
