Business Details
50 Years
experience
Trusted Property Management Services in Portales, NM
Eastern Sunbelt is a family-owned business with deep roots in Portales, New Mexico. Founded in 1976 by Roy Rackler, a General Contractor with over 50 years of experience, our company has grown to manage more than 200 properties across 45 ownership portfolios. As co-owners and active leaders, Mike and Joann Rackler bring decades of combined expertise to our operations. Mike, a former educator and administrator with Portales Schools, leverages his 35-year tenure in the family business and his technology background to modernize property management solutions. Joann, previously the owner of Do Drop In, ensures seamless office operations while maintaining our commitment to personalized service. Our team combines generational knowledge with innovative tools like Appfolio to streamline processes for owners and tenants alike.We prioritize transparency through digital payment systems, direct fund deposits for owners, and comprehensive work request tracking. Our pet screening partnership with PetScreening.com reflects our dedication to addressing modern tenant needs while maintaining property standards. With over four decades of local market expertise, we serve as trusted stewards for real estate investments in Portales and surrounding areas. Our lunchtime closure allows focused administrative processing while maintaining extended daily availability from 8:30 AM to 5:00 PM, Monday through Friday.
Services
Property Management
Tenant Screening
Online Payments
Work Request Tracking
Pet Screening
Details
- Year established: 1976
Highlights and features
- We offer 35+ years of family-led property management expertise
- Our team implements technology-driven solutions for efficient operations
- We manage 200+ properties across diverse ownership portfolios
- We provide transparent digital payment and work request tracking systems
- Our local market knowledge spans three generations of real estate experience
Services
Property Management
We provide comprehensive property management for real estate investors. Our services include tenant screening, lease administration, maintenance coordination, and financial reporting. With over 40 years of local market expertise and technology integration, we protect property values while maximizing returns for owners across Portales and Clovis.
Tenant Screening
Our thorough tenant screening process ensures quality occupancy for investment properties. Using PetScreening.com partnerships and standardized verification procedures, we evaluate applicants' rental history, creditworthiness, and pet profiles. This systematic approach minimizes risks while maintaining fair housing compliance for property owners.
Online Payments
We offer secure online payment solutions through the Appfolio platform. Tenants can make timely rent payments while owners receive automated fund transfers. This digital system provides transaction records, late payment tracking, and financial transparency for all parties involved in property management agreements.
Work Request Tracking
Our digital work request system streamlines property maintenance needs. Tenants submit service requests through Appfolio, which we track from initiation to completion. This organized process ensures timely repairs, proper documentation, and clear communication between property managers, owners, and service providers.
Pet Screening
We implement standardized pet screening protocols for rental properties. Through our partnership with PetScreening.com, we assess pets' behavioral history and vaccination records. This service helps maintain property standards while accommodating responsible pet ownership in managed residential units.
People
Mike Rackler
Owner/Qualifying Broker
Co-owner with 35+ years in family business. Former Portales Schools educator and administrator. Technology specialist implementing modern property management solutions. Licensed broker #20852 with direct tenant and owner communication responsibilities.
Joann Rackler
Owner/Office Manager
Co-owner and former business operator of Do Drop In. Oversees daily office operations and administrative processes. Provides continuity in client relations and maintains organizational systems for property management documentation and tenant communications.
Roy Rackler
Founder
Established Eastern Sunbelt in 1976. 50-year general contracting veteran who built the company's foundation. Retired founder whose legacy of integrity and local market expertise continues through the next generation's leadership in property management services.
Questions
How do I apply for a rental property?
Visit our Vacancies page to view available properties, then submit a rental application through our Appfolio portal for processing.
What payment methods do you accept?
We primarily use Appfolio's online payment system for rent transactions, ensuring secure and timely digital payments.
Do you allow pets in rental properties?
Yes, but all applicants must complete a pet screening profile through our PetScreening.com partnership before approval.
How can owners access their account information?
Property owners can use our secure OWNER PORTAL for fund tracking, document access, and property management communications.
What are your business hours?
We're open Monday through Friday from 8:30 AM to 5:00 PM, with a lunch break from 12:30 to 1:30 PM.
How do I report a maintenance issue?
Tenants can submit work requests through Appfolio or contact us directly during business hours for urgent maintenance needs.
Reviews (6)
Anonymous
Jul 27, 2021
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I would not recommend this company for anyone living in Portales. Things seemed great at first with Joann and Mike, but after you've signed your lease it won't. My place was not cleaned upon my move in to the standard that I'm expected to when I move out. Joann in particular responds to texts through their portal and more than once has essentially told me how to take care of the problem myself; that's not what I'm paying rent for. She's also very rude and dismissive when responding. I can see her gaslighting extends to responses on these Google reviews when they receive bad comments. I've also
James Ferry
Apr 22, 2021
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Critical:Professionalism,Quality
Terrible company. Customer service was terrible. The office workers were rude and condescending and they made it as difficult as posible for me to even get shown the rentals. I do not want to rent from them
Terrible company. Customer service was terrible. The office workers were rude and condescending and they made it as difficult as posible for me to even get shown the rentals. I do not want to rent from them
Derrick Casper
Apr 12, 2021
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This could not have been a worse experience! Avoid this place like the plague! The place I rented had several problems with plumbing and electricity and they refused to help me at all! I have written several complaints directly to them and they refused to hear them. Rather than explain anythiung they just choose to ignore all problems. Terrible!
Kalith Smith
Mar 27, 2021
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Positive:Professionalism,Responsiveness
Outstanding rental managers that treat both the owner and renter fairly.
Outstanding rental managers that treat both the owner and renter fairly.
Elizabeth Pantoja
Mar 19, 2021
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Positive:Professionalism,Quality,Responsiveness
We have a rental property that has been mismanaged by so many other property managers. But not with Eastern Sunbelt! They have gone ABOVE and BEYOND to make sure our place is in tip top shape for tenants and that it is ALWAYS occupied! We cannot be more grateful for all of their hard work and help!
We have a rental property that has been mismanaged by so many other property managers. But not with Eastern Sunbelt! They have gone ABOVE and BEYOND to make sure our place is in tip top shape for tenants and that it is ALWAYS occupied! We cannot be more grateful for all of their hard work and help!
Stephen Dwight Burke
Dec 23, 2020
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I don't know if it does any good to deal with this company or not. I have opinions how about them and they're not good.