Business Details
36 Years
experience
Custom Whirlpool & Air Baths Manufacturer
WaterTech TN has been a trusted name in whirlpool, air, and combination bath innovation for over 35 years. Since our founding, we have specialized in manufacturing high-quality, American-made tubs designed for performance, comfort, and lasting value. Our family-owned business operates a 50,000 sq. ft. plant in Johnson City, TN, where we maintain a vertically integrated production process to ensure quality control. We pride ourselves on direct-to-consumer sales, eliminating middlemen to offer straightforward pricing and personalized service. Our experienced team, including Moe, Kenny, Elizabeth, and Caleb, provides expert guidance through every step of the purchasing process. We offer extensive customization options, including personalized jet layouts, pump placements, and accessory selections, ensuring each tub meets individual needs.Our commitment to innovation has led to the development of specialized product lines like the Elite Series and Physical Therapy Bathubs. We maintain partnerships with top retailers like Lowes, Menards, Wayfair, and Amazon while preserving our direct sales model. Our customer service team is available Monday through Friday from 8 AM to 5 PM EST to provide personalized assistance. We back our products with a Limited Lifetime Warranty, demonstrating our confidence in their durability and performance. Through decades of experience, we have perfected our craft to deliver premium Jacuzzi-style tubs at fair, factory-direct prices without compromising quality.
Services
Soaking Tubs
Whirlpool Tubs
Air Baths
Combination Tubs
Physical Therapy Tubs
Custom Jet Layouts
Pump Placement Services
Retail Partnerships
Nationwide Shipping
Product Warranty
Details
- Year established: 1990
Highlights and features
- 35+ years of specialized experience in bathtub manufacturing
- All products are proudly manufactured in Johnson City, TN
- Direct-to-consumer sales eliminate middlemen and reduce costs
- Customization options for jet layouts and pump placements
- Dedicated customer service team with product expertise
What people say
Top Notch Communication
Amazing Staff!
Great Education!
THAT MONSTER TUB IS JUST AMAZING!!
Verified before building and shipping!
Services
Whirlpool Tubs
Our whirlpool tubs deliver high-pressure hydrotherapy through strategically placed jets. Designed for deep tissue massage, these tubs help alleviate muscle pain, joint discomfort, and back problems. Available in multiple sizes and configurations to suit various bathroom layouts.
Air Baths
Air bath systems provide gentle, non-aggressive massage through millions of air bubbles. Ideal for users seeking softer tissue stimulation, these baths feature built-in brass check valves for safety and sanitation. Available in various dimensions to accommodate different spaces.
Combination Tubs
Combination tubs integrate both whirlpool jet systems and air bath technology. This dual-function design allows users to choose between deep tissue massage or gentle air therapy. Customizable configurations ensure optimal placement for both systems.
Physical Therapy Tubs
Specially engineered for postoperative orthopedic rehabilitation, these tubs deliver targeted hydrotherapy. High-pressure jets and ergonomic designs support recovery from joint replacements and muscle injuries. Built with accessibility features for therapeutic use.
Customization Options
We offer tailored solutions including custom jet layouts, pump placements, and accessory selections. Our direct-to-consumer model allows complete design flexibility. Customers can create bath solutions matching their specific comfort and aesthetic preferences.
People
Moe
Customer Service Representative
Moe provides expert guidance on tub selection and customization options. With extensive product knowledge, he helps customers navigate technical specifications and installation requirements. Available to assist with order reviews and product inquiries.
Kenny
Customer Service Representative
Kenny supports customers throughout the purchasing process. He specializes in explaining technical features and helping select appropriate bath configurations. Ensures customers receive accurate product information and order confirmations.
Elizabeth
Customer Service Representative
Elizabeth offers personalized assistance with tub customization and accessory selection. She coordinates order confirmations and addresses customer concerns. Provides clear explanations of installation requirements and product specifications.
Caleb
Customer Service Representative
Caleb specializes in helping customers understand technical aspects of bath systems. He reviews orders for accuracy and ensures proper configuration. Provides guidance on installation considerations and product features.
Questions
What customization options are available for WaterTech tubs?
We offer personalized jet layouts, pump placements, and accessory selections to meet individual needs.
How does the direct-to-consumer sales model benefit customers?
This model eliminates middlemen, providing competitive pricing and direct manufacturer support.
What warranty coverage applies to WaterTech products?
All products include a Limited Lifetime Warranty covering structural integrity and components.
How does WaterTech ensure product quality?
We maintain strict quality control through our Johnson City manufacturing facility and use durable materials.
What shipping options are available?
We offer expedited shipping options and coordinate logistics for safe product delivery.
Can I get help selecting the right tub for my needs?
Our experienced team provides personalized guidance to help choose the ideal configuration.
Videos
Reviews (6)
Sherri Ann Klotz
Jun 03, 2021
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Incredibly disappointed. Ordered our WaterTech soaking tub 3/10/21 from Lowes with a delivery date of 4/22/21. Rec'd a call from a nice gentleman within a couple of days of the order to confirm if it was supposed to be with or without a heater. Delivery date came and went. Lowes was truly of no help. Hubby called WT and was told there was an… acrylic shortage from their TX supplier. A couple more weeks go by, still no word. Called WT again to confirm measurements, was told now a resin shortage and hopefully early June. Gentleman said there were over 200 backorders but that we were close
Don M.
Dec 17, 2020
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Can not recommend. Our tub was warped (bottom not flat) made installation a real pain. I had a heater failure in the first week. They did send another heater unit but the new heater failed in less than a day. Then they said they couldn't help me. I got a different heating element from another brand (at my cost) and it works fine. Now the white paint is peeling off the air nozzles and it looks terrible.
Tasha F.
Dec 10, 2020
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We bought a brand new tub that was over 2k. It is the air bath and we added the heater. We had it installed and NONE of the jets came on or the blowers. It also leaked. They wanted pictures and when I sent the pics, they told me because we "didn't put enough mortar" under it that it closed any and all warranties. So, we didn't argue much and we bought ANOTHER TUB. They discounted the second tub roughly $450. We still paid $1,900. We just had the tub installed, and used it for the first time tonight and for the first five minutes it worked great. After that, ALL the blowers
Buzz Coren
May 05, 2020
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We did a complete bathroom remodel 9/19. We live close enough to Watertech to visit their showroom and factory floor so had the big advantage to see firsthand and sit in several models, and chose an Elite 6032. Personnel at Watertech were all friendly, helpful and professional. Our contractors installed the tub as directed with no problems save for… a needed tight fit, the bathroom is only 10’x 7’. We had two issues worth considering if you buy this style tub, both are not Watertech caused, both completely our neglecting to consider them in our remodel design.
First, the overflow
First, the overflow
Shari Pinna
Oct 01, 2017
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LOVE, LOVE, LOVE this tub! Almost 9 years later & just now, need to simply replace a switch.Thats it. If youre thinking about it, dont waste another minute This model is PERFECT & trouble free for a small footprint. Its so deep, Im completely immersed in it. Live in condo with neighbors above & all sides of tub. No problems there. Jets STRONG pressure feels great on my arthritic bones. Was on a budget, researched & read reviews. Definitely best bang for your buck. The mood lights are magical. So glad they explained the benefits of adding heater. What a concepta warm temperature to your
Sharon K.
Oct 16, 2016
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Terrible experience with WaterTech manufacturer. Didn't package well an elite spa tub, which went through 6 freight companies to get to me. Perhaps, they sent me a broken tub to begin with, because their policy for reporting damages was "immediately upon receipt". You have to be set up ahead of time to remove a 100# tub from its carton to a place where you can water test, then drain it, and check the body for damages, all while the freight company stands around for the time it takes to do this. When received, the tub was safely stored in its box in the garage, due to unforeseen
