Business Details
38 Years
experience
Emergency
services
Your Trusted Fireplace & Spa Experts in Livonia
Glenn's Fireplace & Spa has served Southeast Michigan for over 31 years, specializing in fireplace and spa sales, installation, and repair. Our team combines deep industry expertise with a commitment to customer satisfaction, offering products from trusted brands like Kozy Heat, Napoleon, and American Whirlpool. With an in-house parts and service department, we provide comprehensive solutions for both residential and commercial clients. Our technicians bring decades of combined experience, delivering reliable service for every brand in the industry.We prioritize transparency, offering free estimates and maintaining open communication throughout every project. Recognized as a top-rated local business in 2019, we continue to build relationships through exceptional service. Our retail location in Livonia allows customers to explore products firsthand while benefiting from expert guidance. We emphasize long-term value through quality installations and maintenance that enhance home comfort and property value. Our emergency service availability ensures clients receive timely support when needed most.
Services
Fireplaces
Spas
Service Department
Accessories
Financing
Details
- Year established: 1988
Highlights and features
- We offer 31 years of specialized experience in fireplace and spa solutions
- Our in-house service department handles all brands and models
- We partner with proven manufacturers like Kozy Heat and Napoleon
- Emergency service available for urgent client needs
- Recognized as a top-rated local business in 2019
What people say
Professional technicians
Quick emergency response
Expert installation
Knowledgeable staff
Honest advice
Services
Fireplaces
We offer a comprehensive selection of fireplaces from leading manufacturers like Kozy Heat and Napoleon. Our installations enhance home aesthetics while providing efficient heating solutions. Our experts help customers choose the perfect fireplace for their space and needs.
Spas
We represent American Whirlpool and Vita spas, providing durable and energy-efficient hydrotherapy solutions. Our inventory includes new and refurbished units with full warranty coverage. Our technicians ensure proper installation and ongoing maintenance support.
Service Department
Our service team handles all brands with over 31 years of combined experience. We offer pump rebuilds, part replacements, and emergency repairs. Our in-house parts department ensures quick turnaround for most service requests.
Accessories
We carry essential accessories including spa chemicals, covers, and fireplace tools. Our inventory supports both residential and commercial maintenance needs. Customers can order specialized parts not kept in stock through our ordering system.
Financing
We offer financing options to make fireplace and spa purchases more accessible. Our team helps customers explore payment solutions that fit their budget while maintaining transparent pricing with no hidden fees.
People
Glenn Ploch
Owner
With over 31 years in the industry, Glenn leads our team with a commitment to quality and customer satisfaction. He oversees all operations while maintaining hands-on involvement in complex installations and service calls.
Anthony
Service Technician
Anthony brings extensive technical expertise to our service department, handling repairs and installations with professionalism. He provides clear explanations and practical solutions for customer needs.
Scotty
Customer Service
Scotty serves as our primary customer service contact, offering knowledgeable support for product inquiries and service scheduling. His communication skills ensure smooth customer interactions.
Questions
What services do you offer?
We provide fireplace and spa sales, installation, repair, and maintenance services. Our inventory includes new/refurbished units and accessories.
Do you service all brands?
Yes, our technicians handle all major brands with over 31 years of combined experience in the industry.
Are emergency services available?
We offer emergency service on Saturdays for urgent fireplace or spa issues requiring immediate attention.
Do you provide financing options?
Yes, we offer financing plans to help customers purchase fireplaces or spas with flexible payment terms.
What areas do you serve?
We serve all areas within the state of Michigan from our Livonia retail location.
Can you help with parts not in stock?
Yes, we can order specialized parts not kept in inventory through our supplier network.
Reviews (5)
Andrea V.
Nov 19, 2021
Report
Awesome service!!! Sunday night I tried to light my gas fireplace , it did not start and called Glenns thinking I would get a voice mail. Much to my surprise Glenn picked up the phone , we discussed the issue and he said he would swing by Tuesday to take a look . He did , it was a simple 5 minute fix and my gas flame was lit and working .!! Thanks Glenn!!!
Elizabeth Bacile
Oct 29, 2021
Report
Extremely pleased with the outcome of our spa. We had maintenence and a new control panel installed. Anthony was on time, courteous, and professional. We will definitely be using him for all of our future hot tub needs!
Chris Berner
Oct 26, 2021
Report
Want to thank Glens Fireplace and Spa for another great job. I had a special issue I wanted to talk to the technician about and not only did Anthony call me but he also walked me through my issue over the phone. He not only did what I asked but went beyond that with a far better resolution. You dont see this type of service and caring now a days. Thanks Anthony !!! Glens will always be my go to with any spa questions or service
Christin Terry
Oct 19, 2021
Report
Anthony was on time, professional, courteous, knowledgeable, and friendly! Anthony was able to diagnose the problem, fix the problem, and provide helpful tips for the future. Excellent customer service! 100% recommended! Christin Terry
Jessica B.
Aug 25, 2021
Report
We greatly appreciate the hard work and dedication of our technician, Anthony! We recently purchased a new home that came with a spa. The placement of it, made it challenging to replace the parts, but Anthony did it and did it well... even as Michigan weather took a turn for the worse. Glenn's was also very helpful in getting us a new filter. We will continue to use them for all of our spa needs!
