Business Details
17 Years
experience
Trusted Security Services in Phoenix, AZ
Blue Steel Security was founded in 2009 by two police officers who initially brokered off-duty security services before launching a dedicated security company in 2011. In 2012, Michelle Howland and Mark Coxen joined as full-time partners, rapidly expanding the business from 3 to over 100 multifamily housing accounts within a year. Acquiring the company in 2014, they established Blue Steel as the premier security provider for apartment communities in Phoenix and Flagstaff. Our Four Pillars of ExcellencePeople, Customer Satisfaction, Operational Experience, and Growth & Profitabilityguide our operations, supported by Six Core Values including Integrity, Professionalism, and Teamwork. With leadership backgrounds in multifamily housing, military security, and law enforcement, our team delivers tailored security solutions.We prioritize hiring, training, and retaining top-tier personnel to meet evolving client needs. Our veteran-owned business combines hands-on experience with a commitment to ethical standards and community service. Today, we serve over 100 apartment communities across Arizona, offering 24/7 availability and customized security plans. Our services include uniformed officers, dignitary protection, foot patrols, and specialized response teams. Recognized for industry leadership, we hold DPS License #1595515 and maintain a focus on innovation and client trust.
Services
Uniformed Armed Officers
Plain Clothes Protection
Foot Patrol
Bicycle Patrol
Marked Vehicle Patrol
Golf Cart Patrol
ATV Patrol
Details
- Year established: 2009
Highlights and features
- We offer 24/7 emergency security services with rapid response times.
- Our team consists of licensed and professionally trained security guards.
- Veteran-owned business with extensive experience in multifamily housing security.
- Fair and affordable rates tailored to client budgets.
- Proven track record serving over 100 apartment communities in Arizona.
Services
Uniformed Armed Officers
Our licensed armed officers provide visible deterrence and rapid response for multifamily properties. Trained in conflict resolution and emergency protocols, they ensure safety through proactive patrols and incident management. Clients benefit from enhanced security tailored to property-specific risks.
Plain Clothes Protection
Discreet personnel blend into environments while monitoring threats for dignitaries or high-risk locations. This service offers covert protection without drawing attention, ideal for sensitive operations or VIPs requiring unobtrusive security presence.
Foot Patrol
Officers patrol properties on foot to detect vulnerabilities and interact with residents. This approach improves community relations while addressing safety concerns in apartment complexes and commercial zones. Regular routes ensure comprehensive coverage.
Bicycle Patrol
Mobile officers on bicycles navigate congested areas efficiently. This eco-friendly option provides quick access to pedestrian zones and parking lots, enhancing visibility while maintaining rapid response capabilities for multifamily housing communities.
Marked Vehicle Patrol
Clearly identified vehicles deter crime through high-visibility patrols. Our marked units cover large properties and respond to incidents swiftly, offering clients a reliable security presence that reinforces safety protocols across commercial and residential sites.
People
Michelle Howland
Chief Executive Officer
Michelle founded Blue Steel Security in 2009 after a career in multifamily housing management. Recognized as Arizona Multihousing Association's Industry Partner of the Year, she oversees strategic growth and client satisfaction for over 100 properties.
Mark Coxen
Chief Operations Officer
A former US Army helicopter navigator, Mark leads daily operations and firearms training. His background in gang enforcement and dignitary protection informs security protocols for high-profile clients and multifamily communities.
Travis Henson
Chief Financial Officer
Travis advanced from officer to CFO, managing recruitment and financial operations. He ensures rigorous training standards and fiscal responsibility, leveraging hands-on experience to maintain service quality and company growth.
Daniel Vollmer
Vice President
Daniel oversees customer service and administrative teams. With prior roles in property management and security supervision, he bridges client needs with operational execution, driving relationships with 75+ accounts across Arizona.
Questions
What security services do you offer for multifamily housing?
We provide uniformed officers, foot patrols, bicycle patrols, and marked vehicle patrols tailored to multifamily communities. Our services focus on crime prevention and resident safety.
Are your security guards licensed and trained?
Yes. All personnel hold DPS Lic# 1595515 and undergo rigorous training in conflict resolution, emergency response, and property-specific protocols to ensure professional service delivery.
Do you offer 24/7 security coverage?
Yes. We provide 24/7 emergency response and scheduled patrols. Non-emergency requests can be submitted via our online form at any time for rapid assistance.
Which areas do you serve?
We primarily serve Phoenix and Flagstaff, Arizona, with specialized expertise in multifamily housing security across urban and suburban environments.
How can I request a free consultation?
Contact us via phone or our website's contact form. Our team will assess your security needs and provide a customized quote within 24 hours.
Reviews (4)
Ronnie Gorum
Dec 29, 2021
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Positive:Professionalism
While working for blue steel security services,I found management and field supervision and trainer personnel top quality.
While working for blue steel security services,I found management and field supervision and trainer personnel top quality.
Drvums
Oct 27, 2021
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Critical:Professionalism,Quality,Responsiveness
I've worked in security for last 5 years in Phoenix, this company by far was the worse to work for and I warn anyone to go elsewhere...run, don't walk
I've worked in security for last 5 years in Phoenix, this company by far was the worse to work for and I warn anyone to go elsewhere...run, don't walk
Avery J.
Sep 25, 2021
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Positive:Professionalism,Quality
I live at Optima SV in Scottsdale. I really enjoy Ed from the security team. He takes the time to get to know everyone and is a part of our community.
I live at Optima SV in Scottsdale. I really enjoy Ed from the security team. He takes the time to get to know everyone and is a part of our community.
Chris
Aug 26, 2021
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Positive:Professionalism,Quality
Moved into Optima apartments recently and I am always seeing Ed working his rounds. He takes the time to talk and get to know each resident and goes above and beyond to build relationships. His approach to the job is very respectful and effective and I appreciate him for being apart of the community.
Moved into Optima apartments recently and I am always seeing Ed working his rounds. He takes the time to talk and get to know each resident and goes above and beyond to build relationships. His approach to the job is very respectful and effective and I appreciate him for being apart of the community.
