Business Details
Your Trusted Partner for Life Insurance Solutions
At Vantis Life, we prioritize our customers through a dedicated support team focused on simplifying policy management and claims processes. With operations spanning all states except New York, we specialize in life insurance and annuity solutions tailored to individual needs. Our commitment to privacy and transparency ensures clients feel secure when updating payment methods, changing beneficiaries, or addressing policy inquiries. We provide accessible self-service options online while maintaining personalized assistance via phone or mail for complex requests.Our team handles claims with empathy, guiding beneficiaries through required documentation to ensure timely resolution. Operating Monday through Friday from 8:30 AM to 6:00 PM ET, we emphasize clear communication and regulatory compliance across all services. As part of a trusted network including The Penn Insurance and Annuity Company of New York, we uphold rigorous standards for policy administration and customer satisfaction.
Services
Life Insurance
Annuities
Policy Service
Claims Processing
Customer Support
Highlights and features
- We specialize in life insurance and annuity policies tailored to individual needs.
- Our team simplifies claims processing with clear documentation requirements.
- We maintain strict privacy and compliance standards for policyholder security.
- We offer multiple channels for premium payments and policy updates.
- Our customer service operates transparently with defined business hours.
Services
Life Insurance
We provide customizable life insurance policies designed to meet diverse financial protection needs. Our offerings include term and permanent coverage options with flexible premium structures. Policyholders benefit from straightforward application processes and eligibility assessments based on individual health and lifestyle factors.
Annuities
Our annuity products offer secure income solutions for retirement planning. We specialize in fixed and variable annuities with options for immediate or deferred payouts. Clients receive personalized guidance to align annuity selections with long-term financial goals and risk tolerance levels.
Claims Processing
We streamline life insurance claims with clear documentation requirements and dedicated support. Beneficiaries submit death certificates and photo ID for verification through multiple contact channels. Our team prioritizes compassionate handling of claims during sensitive periods.
Policy Service
We facilitate policy updates including beneficiary changes and payment method adjustments. Our self-service portal allows form completion while complex requests receive manual review. Only policy owners or authorized representatives may implement account modifications following verification procedures.
Customer Support
Our support team addresses policy inquiries and service requests during extended business hours. We provide phone, email, and mail communication options with standardized response protocols. Privacy protections ensure secure handling of sensitive policyholder information across all interaction channels.
Questions
What payment methods are available for premium payments?
Make payments online through our portal or mail checks to designated addresses. We process payments Monday-Friday during business hours.
Can I change my policy beneficiary online?
Complete forms through our website or contact customer service. Only policy owners may request beneficiary changes with proper documentation.
Which states does Vantis Life operate in?
We provide policies in all U.S. states except New York. New York residents receive coverage through The Penn Insurance and Annuity Company of NY.
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Reviews (6)
Ariana P.
Dec 21, 2021
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If I could rate zero stars I would. I'm almost 100% sure this place is a scam. My husband has been trying to claim a payment benefit since mid October. It's now December (almost January!) and still nothing. Every time he reaches out to them he's on hold for at least 30 minutes then when he can finally talk to someone he just keeps getting told it will be another 7-12 business days. Absolutely ridiculous! I'm sorry for anyone who loses a loved one then has to deal with this horrible company.
Mary Luf
May 31, 2021
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First we had to chase after forms. Then they told us it would be 10-14 days for payment of death benefit. Called back two weeks later and was now told it was 10-14 BUSINESS days. Fine. Two more weeks goes by so we call again. This time we wait on hold for 30 minutes for the "next available representative" to take our call. But instead of getting a representative we get a voicemail recording, "This is Kristin. Please leave a message." Really?! And to top it off we don't get to leave a message...it disconnects us! Unbelievable! It's bad enough to lose your loved one. People shouldn't have to go through
Shawndel Lilly
Jan 26, 2021
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My grandmother passed away January 21 2021. We called 7 or 8 times still to get no information except yes she has a policy yes they spelled her name wrong yes her social was wrong no they couldn't search DOB or address. So when we finally figured out the misspelling and found her policy they made us guess the beneficiary. When we figured out it was my cousin I gave them contact info for him that they didnt have they never contacted him after they said they would. He kept trying to call just for their line to keep saying the number you dialed can not be reached. When he finally got a hold of them
Irena Defeo
Jan 04, 2021
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I wrote a letter in June with my new overseas address and your acknowledgement came just now in October. The reason might be that my new address from overseas has been wrongly understood and "corrected" so to look like English name. Please, not everything is English speaking world so copy it exactly as I wrote - K Lipe and not K Line. I also wanted to know what is position of my investment. Thank you
I cannot call. Please, correct my address and write me about my investments. What interest is it on and what is its total amount. I would appreciate your email address also. Thank you. Two weeks
I cannot call. Please, correct my address and write me about my investments. What interest is it on and what is its total amount. I would appreciate your email address also. Thank you. Two weeks
Christine Stark
Oct 08, 2020
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Former Employee, enjoyed my co workers, the work. there for over 12 yrs, the products are affordable. moved to FL to be closer to family
Alejandra Vasquez
May 05, 2020
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THE WORST LIFE INSURANCE COMPANY EVER! I HAD TO MAKE SEVERAL PHONE CALLS TO CUSTOMER SERVICE IN LESS THAN A MONTH REPEATEDLY ASKING FOR THE CORRECT FILING PAPERS ONLY TO FIND MYSELF THREE MONTHS IN EMPTY HANDED AND WITHOUT ANY MAIL OR PHONE CALL OR ANY RESPONSE FROM THE COMPANY. CUSTOMER SERVICE AND THE ANALYST COMPLETELY IGNORE THE CLIENTS QUESTIONS,CONCERNS, AND NEGLECT TO PROFFESSIONALY RESOLVE INCONVENIENCES. HORRIBLE INSURANCE COMPANY.ALL THE COMPANY WANTS TO DO IS CASH IN ALL THE MONEY. ULTIMATELY STEAL YOUR MONEY
