Business Details
12 Years
experience
Emergency
services
Trusted Dallas Metroplex Plumbing Services
Intown Plumbing is a family-owned and operated company serving the Dallas Metroplex with over 20 years of combined industry experience. Founded in 2014 by Michael and Brittany Grose, our business prioritizes integrity, local expertise, and customer-centric service. We specialize in residential and commercial plumbing solutions, including water heater repair, drain cleaning, gas line installation, and sewer line services. Our team of licensed professionals is committed to delivering reliable, transparent pricing and 24/7 emergency support.As a Water Quality Association (WQA) certified provider, we offer customized water filtration systems to address local contamination concerns. With a focus on community involvement and employee well-being, we provide 100% company-funded health benefits and invest in ongoing training. Our Rockwall, Texas headquarters supports a service radius covering Dallas, Plano, Frisco, and surrounding areas, ensuring prompt response times and personalized care.
Services
Plumbing Repair
Water Heater Replacement
Drain Cleaning
Gas Line Installation
Sewer Line Repair
Details
- Year established: 2014
Highlights and features
- We offer 20+ years of combined plumbing expertise with local Dallas knowledge
- Our family-owned business operates with integrity and transparent pricing
- We provide 24/7 emergency plumbing services with rapid response times
- Our team includes WQA-certified water specialists for advanced filtration solutions
- We guarantee 100% satisfaction with licensed, insured professionals on every job
Associations and certifications
- Master License Number M-39833
- Water Quality Association (WQA)
What people say
On time
Responsive
Good work
Great people
No inflated prices
Services
Plumbing Repair
Our licensed technicians handle all residential and commercial plumbing repairs, from leaky faucets to burst pipes. We diagnose issues like water pressure problems, clogs, and pipe corrosion using advanced diagnostic tools. With same-day service and transparent pricing, we ensure durable solutions that meet local building codes and prevent future complications.
Water Heater Replacement
We install and replace traditional tank and tankless water heaters for homes and businesses. Our experts assess your hot water needs to recommend energy-efficient models that reduce utility costs. All installations include a comprehensive inspection of existing plumbing connections and lifetime maintenance guidance to maximize system longevity and performance.
Drain Cleaning
Professional drain cleaning services address clogs and buildup in residential and commercial plumbing systems. Using hydro-jetting and mechanical augers, we clear blockages without damaging pipes. Regular maintenance prevents backups and extends the lifespan of your drainage infrastructure while maintaining optimal flow rates.
Sewer Line Repair
We specialize in sewer line inspection, repair, and replacement using trenchless technology when possible. Our camera inspections identify cracks, root intrusion, and blockages with precision. Emergency services address backups and leaks promptly, minimizing property damage and restoring safe system operation.
Gas Line Installation
Our certified technicians install and repair natural gas lines for residential and commercial properties. We perform pressure testing and leak detection to ensure safety compliance. Services include appliance connections, system upgrades, and emergency repairs using specialized equipment to maintain gas system integrity and efficiency.
People
Michael Grose
Owner & Master Plumber
Started as apprentice in 1996, earned Master License in 2010, and founded Intown Plumbing in 2014. Focuses on technical excellence and customer relationships while leading service operations.
Brittany Grose
Co-Owner
Joined full-time in 2019 after manufacturing industry experience. Manages team development and customer service standards while maintaining family business values and community partnerships.
Questions
What areas do you service?
We serve Rockwall, Dallas, Plano, Frisco, McKinney, Irving, Richardson, Lewisville, Mesquite, and surrounding Texas communities with same-day service.
Do you offer emergency plumbing services?
Yes, we provide 24/7 emergency plumbing services for urgent issues like burst pipes, gas leaks, and complete water loss situations across our service area.
How do you determine plumbing repair costs?
Costs depend on job complexity, required parts, and labor time. We provide transparent estimates after diagnosing the issue, including options for different repair approaches.
Are your plumbers licensed and insured?
All technicians are state-licensed and insured. We hold Master License M-39833 and maintain full liability coverage for all residential and commercial services.
Do you handle water quality issues?
Yes, our WQA-certified specialists offer water testing, filtration systems, and softeners to address local contamination concerns like arsenic, lead, and hard water minerals.
Can you help with commercial plumbing needs?
We provide comprehensive commercial plumbing services including new construction, maintenance programs, and emergency repairs tailored to business requirements and regulatory standards.
Reviews (6)
Scott Ward
Jun 14, 2021
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Positive:Professionalism,Quality
I needed a temporary spigot on the end of a water meter and they were able to hook up everything quickly. Prompt service and a fair price.
Service:Outdoor system repair
I needed a temporary spigot on the end of a water meter and they were able to hook up everything quickly. Prompt service and a fair price.
Service:Outdoor system repair
Mahmoud Kharrat
Apr 22, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Took care of the job.
Services:Pipe repair,Shower repair,Drain unblocking,Tap installation,Tap repair,Outdoor system repair,Leak investigation and repair
Took care of the job.
Services:Pipe repair,Shower repair,Drain unblocking,Tap installation,Tap repair,Outdoor system repair,Leak investigation and repair
D. B.
Apr 21, 2021
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Positive:Professionalism,Quality,Responsiveness
A plumber with this company suggested a solution to a chronic problem that other plumbers with other companies were not able to solve. He implemented it and it worked. Very pleased!
Services:Pipe repair,Boiler repair
A plumber with this company suggested a solution to a chronic problem that other plumbers with other companies were not able to solve. He implemented it and it worked. Very pleased!
Services:Pipe repair,Boiler repair
Michelle B.
Jul 17, 2020
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Positive:Professionalism,Quality,Responsiveness,Value
Michael installed our soft water system for us. Price was fair. Loved that I could easily reach him on his cell via call or text. No problems with the system. My parents also used him and were pleased as well.
Michael installed our soft water system for us. Price was fair. Loved that I could easily reach him on his cell via call or text. No problems with the system. My parents also used him and were pleased as well.
Sherri Nicholas
Oct 30, 2019
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Just had them out to replace my water heater - glad I was given their name and will be sure keep it if anyone asks me if I know a plumber.
Madonna Esparza
Jul 30, 2019
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Super reliable company! I've called Mike for all of my plumbing needs and as a general contractor I depend on experts like him to take care of my customers. That's a big responsibility and Intown Plumbing takes care of it with ease. I highly recommend them!
