Business Details
15 Years
experience
Your Trusted Partner for Contact Management Solutions
Intellaegis was founded in 2011 by serial entrepreneurs John and Perla Lewis, who leveraged over 40 years of combined industry experience to develop masterQueue, a cloud-based SaaS platform revolutionizing contact management. Our solution automates data aggregation, compliance workflows, and analytics for financial institutions and government agencies, addressing challenges in locating individuals while adhering to regulatory standards.With a focus on innovation, we empower clients to reduce losses, improve compliance, and enhance operational efficiency through proprietary tools driven by data science. Our leadership team brings decades of expertise in risk identification and contact management, ensuring our platform remains at the forefront of FinTech solutions.
Services
Contact Management Platform
Data Aggregation
Compliance Automation
Workflow Management
Analytics
Details
- Year established: 2011
Highlights and features
- Automated Data Gathering
- Integrated Compliance Engine
- Efficient Contact Management
- Contact Strategy Analytics
- API Compatible
What people say
Improved resolution rates
Enhanced compliance framework
Transforms how collectors spend time
300% increase in contacts
Game changer for locating individuals
Services
Contact Management Platform
Our SaaS platform automates contact strategies for financial institutions and government agencies. It streamlines data aggregation, compliance workflows, and analytics to improve efficiency in locating individuals. Clients reduce losses while adhering to FDCPA and HIPAA regulations through proprietary tools driven by data science.
Data Aggregation
We consolidate contact and account data from multiple sources into a single interface. This includes public records, phone numbers, addresses, and email data. Automated workflows ensure compliance with state and federal regulations while enhancing visibility for actionable insights and accurate location data.
Compliance Automation
Our platform includes an automated compliance engine that enforces FDCPA 804, HIPAA, and data privacy rules. It ensures clients meet regulatory requirements by validating data usage before contact attempts. This reduces legal risks and supports secure, compliant operations in debt collection and Medicaid redetermination.
Workflow Management
Customizable workflows manage account uploads, data organization, and call strategies in one platform. Automation reduces manual tasks like copying and pasting, saving time and minimizing errors. Clients optimize resource allocation while improving productivity and compliance adherence.
Analytics
Robust analytics tools evaluate productivity, data provider performance, and call strategies. Real-time insights enable adaptive decision-making, trend identification, and performance measurement. Predictive analytics help clients stay ahead of trends while maintaining compliance with repossession and data privacy regulations.
People
John Lewis
Co-Founder
Serial entrepreneur with over 20 years in risk identification and contact management. Co-founded nine first-to-market companies, including the first auto finance skip tracing servicer and repossession assignment company.
Perla Lewis
Co-Founder
Co-founder of Intellaegis and industry veteran with extensive experience in debt collection and contact management. Instrumental in developing innovative SaaS solutions for financial services and government sectors.
Steve Schroeder
CEO
Brings over 20 years of fintech experience to Intellaegis. Succeeded founders in 2025, focusing on expanding the masterQueue platform's capabilities and market reach while maintaining its leadership in compliance and automation.
Questions
What is masterQueue?
masterQueue is a SaaS platform automating contact management, data aggregation, and compliance workflows for financial institutions and government agencies.
How does masterQueue improve collections?
It streamlines data purchasing, organizes contact information, and prioritizes calls systematically to reduce manual effort and increase right-party contact.
Is masterQueue compliant with regulations?
Yes, it includes an automated compliance engine enforcing FDCPA 804, HIPAA, and data privacy rules to ensure regulatory adherence.
What data sources does masterQueue integrate?
It connects to major providers like LexisNexis, Clear, TLO, Equifax, and DRN for comprehensive contact and asset data.
How does masterQueue benefit government agencies?
It automates locating citizens for Medicaid redetermination, child support, and law enforcement needs while ensuring compliance with data privacy laws.
Reviews (1)
Eric Provost
Sep 23, 2020
Report
I had a chance to work here for 2 years and it was an incredible opportunity! I learned so much while there, about customer service and data services as well as about myself. Very grateful that I was a part of the masterQueue team for a while! Miss you all
