Business Details
23 Years
experience
Emergency
services
Trusted Avaya Partner for Telecom Solutions
Founded in 2003, Converged Communication Systems has established itself as a premier provider of unified communications and contact center solutions. Our founders identified a gap in the market for white-glove Avaya services and built a company dedicated to service excellence over sales. With decades of combined experience, we deliver tailored telecom infrastructure solutions, including on-premises and cloud-based systems, to businesses globally. Our team of certified engineers specializes in Avaya implementations, network services, and 24/7 support, ensuring minimal downtime and maximum operational efficiency.We maintain a consultative approach, partnering with multiple industry-leading brands to provide unbiased, client-focused solutions. Our nationwide coverage and redundant NOC facilities guarantee rapid response times and long-term client partnerships. Backed by a 99% customer retention rate, we combine technical expertise with personalized service to empower businesses to focus on their core operations.
Services
Avaya Phone Systems
UCaaS Solutions
CCaaS Platforms
Network Services
IT Infrastructure
Contact Center Solutions
Cloud Migration
Phone System Maintenance
SIP Trunking
VoIP Solutions
Details
- Year established: 2003
Highlights and features
- 20+ years of Avaya implementation expertise
- Nationwide 24/7 support with 4-hour response times
- Certified engineers with multi-vendor expertise
- Redundant NOC facilities for uninterrupted service
- Client-focused consultative approach with no hidden fees
Associations and certifications
- Avaya Certified Partner
What people say
Prompt on-site service
Fantastic service
Knowledgeable staff
Reliable solutions
Excellent customer service
Services
Avaya Phone Systems
We design and implement Avaya phone systems for businesses of all sizes, from small offices to enterprise environments. Our solutions include on-premises, cloud, and hybrid deployments with seamless integration. With nationwide support and certified engineers, we ensure reliable communication infrastructure for your organization.
UCaaS Solutions
Our Unified Communications as a Service platform combines voice, video, messaging, and collaboration tools in the cloud. This scalable solution supports remote workers and integrates with existing IT infrastructure. We provide migration assistance and ongoing support for optimal performance.
Network Services
We offer comprehensive network services including MPLS, SIP trunking, and fiber solutions. Our consultants compare providers to find cost-effective options while ensuring quality and scalability. We handle nationwide deployments with no hidden costs or service interruptions.
24/7 Support
Our redundant NOC facilities provide round-the-clock monitoring and support. With 4-hour on-site response times and live engineer availability, we minimize downtime for critical communication systems. This includes proactive monitoring of telephony and IT infrastructure components.
Contact Center Solutions
We implement Avaya contact center solutions for businesses needing advanced customer interaction tools. Our offerings include multichannel support, skills-based routing, and cloud contact center options. We support deployments from 5 to 1,000 agents with customized configurations.
Questions
What Avaya phone systems do you support?
We support all Avaya platforms including IP Office, Aura, Definity, and contact center solutions for businesses of all sizes.
Do you offer nationwide service?
Yes, we provide nationwide telecom solutions with local support offices in multiple states across the US.
What network services are available?
We offer MPLS, SIP trunking, fiber, T1 lines, and internet solutions from major providers with customized comparisons.
Is 24/7 support available?
Yes, our redundant NOC facilities provide 24/7 monitoring and technical support with guaranteed response times.
Can you help migrate legacy systems to cloud?
We specialize in transitioning Nortel, Lucent, and legacy Avaya systems to modern cloud-based communication platforms.
What financing options exist for new systems?
We offer trade-in credits for old equipment and can discuss financing options for qualifying businesses.
Videos
Reviews (6)
West Suburban Women'S. Health Wswh
Nov 14, 2021
Report
We've worked with Converged for years now - most recently on a very large Avaya upgrade of our entire phone system including a change to our carrier. It was a large undertaking and they were outstanding. It started with an excellent outlining of what needed to happen and when, along with an accurate estimate of price, and then expertly managed by Tom - which was not easy considering how many moving parts and different companies there were involved. Project finished on time. I see a long working relationship ahead for us for years to come.
Hlsf Healy
Apr 26, 2021
Report
Long time customer. Thorough analysis of needs and practical solutions. Very reliable and easy to deal with. I am confident that Converged can solve my telephone issues. Great techs. Great CS folks. I'm very satisfied.
Moira Tuffy
Mar 20, 2021
Report
Converged Communications Systems has been a vendor of Lawrence Hall for a number of years. They have installed and supported phone systems at a number of our locations. They have done some IT consulting work for us as well. They are very professional, and extremely responsive. They are not a hard sell / leave you in the weeds afterwards company. at all. Our rep, Joe Williams is great to work with. Joe has deep knowledge of the industry and is incredibly trustworthy.
Dan Palka
Jan 10, 2021
Report
Great experience explaining the available business phone options to us and helping us settle on RingCentral to migrate our entire team away from our previous system. Go to these guys, they know their stuff!
Kevin Huynh
Dec 11, 2020
Report
UPDATE:
I must formally withdraw and reverse my negative review of Converged Communication System. I just had a quick conversation with Kevin Rubin, president of the company. I am really appreciated for his effort to personally reaching out to me and resolve the issue to my satisfaction. As a small business owner myself, I have empathy for other companies. We are not always perfect. We make mistakes just like everyone else. Things happened. But what makes successful companies vs those are not, is the good ones, when make mistake or when they are not perfect, they recognize and quickly rectify
I must formally withdraw and reverse my negative review of Converged Communication System. I just had a quick conversation with Kevin Rubin, president of the company. I am really appreciated for his effort to personally reaching out to me and resolve the issue to my satisfaction. As a small business owner myself, I have empathy for other companies. We are not always perfect. We make mistakes just like everyone else. Things happened. But what makes successful companies vs those are not, is the good ones, when make mistake or when they are not perfect, they recognize and quickly rectify
Loralee May
Sep 29, 2020
Report
I was seeking a new phone system and found Converged Communications Systems. I had a great experience with everyone there I was in contact and the transition was seamless. Their technicians are very knowledgeable and quick to respond. Highly recommend for UC services.
