Business Details
43 Years
experience
Emergency
services
Your Trusted IT Partner in Raleigh, NC
Tricom Technology Solutions Technology Solutions has been serving the communication and IT needs of the Carolinas for over 35 years. Our team of certified engineers holds the highest industry training and certifications, delivering comprehensive solutions including business phone systems, structured cabling, computer networks, and internet services. As master agents for tier-one providers, we leverage our partnerships to secure competitive pricing while maintaining exceptional service quality. We prioritize customer education through initiatives like free Lunch & Learn sessions, empowering businesses to maximize productivity through intelligent communication systems. With a focus on reducing costs and increasing efficiency, our services range from network infrastructure design to managed IT solutions, supported by a 1-hour response time for critical issues.Our national accounts network and 15-year average staff experience ensure tailored solutions for businesses of all sizes, from single offices to multi-site enterprises. We specialize in creating converged IP-enabled environments, offering holistic consultation that integrates unified communication needs with network services and cabling. Backed by testimonials from satisfied clients across diverse industries, our commitment to personalized service and technical excellence has established us as a trusted partner in the region.
Services
Managed IT Services
VoIP Phone Systems
Structured Cabling
Network Infrastructure
Sound Masking
Video Surveillance
Call Center Solutions
Details
- Year established: 1983
Highlights and features
- We offer 35+ years of specialized IT and communication expertise
- Our engineers average 15 years of industry experience
- 1-hour response time for critical service issues
- We provide holistic consultation with Virtual CIO services
- We guarantee cost savings through carrier partnerships
What people say
Prompt personalized service
Excellent and knowledgeable engineers
Quick response to problems
Professional and competitively priced
Top-notch customer-focused service
Services
Managed IT Services
Our Managed IT Services provide comprehensive technology solutions for businesses in North Carolina. This includes virtual CIO consultation, 24/7 network monitoring, security management, and disaster recovery planning. Our team ensures optimal system performance through proactive maintenance and rapid response times. With flexible service options, we cater to businesses from single offices to large enterprises needing multi-site coordination.
VoIP Phone Systems
We deliver advanced VoIP solutions with cloud or premise deployment options across North Carolina. Our services include network assessment, personalized onboarding, and implementation of enterprise-grade communication systems. Backed by local support and industry-leading features, our solutions integrate seamlessly with existing infrastructure while offering scalability for growing businesses.
Structured Cabling
Our structured cabling services support reliable communication networks for new constructions and renovations. Specializing in fiber optics and Ethernet installations, we provide durable infrastructure solutions with comprehensive testing. Our experienced team ensures optimal network performance through proper design and implementation for businesses across North Carolina.
Network Infrastructure
We design and maintain resilient network infrastructures integrating routers, switches, and security solutions. Our experts provide tailored network design, hardware installation, and ongoing support to ensure secure, high-performance connectivity. Services include SD-WAN consultation and implementation of redundant systems for business continuity.
Sound Masking
Our VoiceArrest sound masking systems enhance workplace privacy through advanced acoustic technology. By implementing directional sound distribution, we create comfortable environments that reduce stress and improve concentration. This solution effectively addresses privacy concerns in open office spaces while maintaining unobtrusive background noise levels.
Questions
What IT services do you offer in Raleigh?
We provide comprehensive managed IT services including network monitoring, security management, cloud solutions, and 24/7 technical support for businesses in Raleigh and surrounding areas.
Do you install business phone systems in Kernersville?
Yes, we offer VoIP phone system installation, maintenance, and support services in Kernersville, including cloud and premise-based solutions with enterprise features.
How quickly do you respond to service requests?
We guarantee a 1-hour response for critical issues and 24-hour resolution for minor service requests across our service areas.
Can you help with network cabling projects?
Yes, we provide structured cabling solutions for new constructions, renovations, and network upgrades throughout North Carolina using industry-standard materials and practices.
Do you support multi-location businesses?
We specialize in serving businesses with multiple locations through our national accounts network and experienced team handling complex, multi-site configurations.
What call center solutions do you offer?
We provide scalable call center solutions including cloud, premise, and hybrid systems with omnichannel capabilities for email, text, chat, and social media integration.
