Business Details
24 Years
experience
Custom Fireplace Solutions Menomonie WI
Great American Fireplace is a family-owned business established in 2002, specializing in custom fireplace installations, stoves, and outdoor living solutions. With over 60 years of combined experience, our team prioritizes quality craftsmanship, using locally sourced materials to create personalized heating solutions for residential and commercial spaces. Headquartered in Menomonie, WI, we serve western Wisconsin with full-service installations, maintenance, and repairs. Our team includes National Fireplace Institute-certified professionals who handle projects of all sizes, from custom mantles to complete outdoor kitchens.We pride ourselves on exceptional customer service, transparency, and a commitment to safety and satisfaction. Our showroom features a diverse selection of gas, wood, electric, and pellet fireplaces, along with masonry and outdoor living products. Backed by decades of industry expertise, we offer step-by-step guidance from design to installation. Our reputation for reliability and innovation has made us a trusted choice for fireplace solutions in the region. We stand by our work with guarantees on products and services, ensuring long-term customer relationships.
Services
Gas Fireplaces
Wood Stoves
Electric Fireplaces
Masonry Work
Outdoor Kitchens
Fire Pit Installations
Chimney Repairs
Custom Mantles
Pellet Stoves
Fireplace Maintenance
Details
- Year established: 2002
Highlights and features
- We offer 20+ years of combined experience in fireplace installation and design.
- Our products are crafted locally using high-quality materials.
- In-house NFI-certified installation team handles all project sizes.
- Full-service process from design to post-installation maintenance.
- Custom solutions tailored to individual style and functional needs.
What people say
Amazing job
Professional team
Spotless cleanup
Top-notch service
Beautiful results
Services
Gas Fireplaces
Custom gas fireplace installations for residential and commercial spaces. Our NFI-certified team ensures safe, efficient setups with options for modern or traditional designs. Includes venting, mantel customization, and smart thermostat integration.
Wood Stoves
Premium wood stove installations with local craftsmanship. We offer EPA-certified models for optimal efficiency, complete with chimney setup, stone surrounds, and hearth construction to meet safety standards.
Masonry Work
Custom masonry services for fireplace surrounds, outdoor walls, and patios. Using manufactured and natural stone, our team creates durable, aesthetic features tailored to client preferences and architectural styles.
Outdoor Kitchens
Full-service outdoor kitchen design and installation. Includes grills, fire tables, countertops, and seating areas with weather-resistant materials. Our team integrates heating elements and cooking stations for year-round use.
Fireplace Maintenance
Comprehensive maintenance packages including chimney cleaning, component inspections, and repairs. Our technicians address drafting issues, replace damaged parts, and ensure compliance with safety regulations for all fireplace types.
People
Rob Best
Owner
Founder of Great American Fireplace with 20+ years in hearth industry. Specializes in custom installations and design. Holds NFI certification and advanced HVAC training. Leads with a focus on customer satisfaction and quality craftsmanship.
Danielle Best
Office Manager
Handles sales, operations, and customer service with technical expertise in fireplace systems. Known for detailed project management and client communication. Ensures seamless coordination between design and installation teams.
Travis Beaver
Installer
12-year veteran in fireplace installation and service. Holds NFI and HVAC certifications. Specializes in complex electrical and mechanical systems. Recognized for problem-solving skills and attention to detail during installations.
Kurt Roder
Service Technician
Dedicated service technician with mechanical and electrical expertise. Performs maintenance and repairs with meticulous attention to system efficiency. Praised by customers for clear communication and thorough diagnostics.
Fletcher Gust
Carpentry Specialist
Skilled in woodworking and custom mantle creation. Contributes to intricate design elements with seamless finishes. Known for quiet professionalism and artistic approach to fireplace surrounds and cabinetry.
Questions
What fireplace types do you install?
We install gas, wood, electric, and pellet fireplaces, along with custom outdoor fire features and heating solutions.
Are your installers certified?
Yes, our team includes National Fireplace Institute-certified professionals with advanced HVAC and electrical training.
Do you offer maintenance services?
Yes, we provide chimney cleaning, inspections, and repairs for all fireplace types to ensure safety and efficiency.
Can you create custom designs?
Yes, we specialize in custom mantles, stone work, and outdoor living spaces tailored to your preferences and home style.
What areas do you serve?
We serve Menomonie, Eau Claire, Holcombe, Fall Creek, Stillwater, Hudson, and surrounding western Wisconsin communities.
Do you sell locally made products?
Yes, most of our fireplaces, stoves, and masonry materials are sourced from local Wisconsin manufacturers.
Reviews (6)
Jason Kelley
Dec 18, 2021
Report
Showed up. Turned it on. Didnt clean it. Said it wasnt one that they would clean. Had it on and just talked to each other for half an hour. Then left. Was charged full price. They did absolutely nothing. Not even advice on the stove. Dont recommend them.
Patty Lightfield
Nov 25, 2021
Report
After living in our home for almost 20 years, we finally had our fireplace cleaned and serviced. The technician (Jason) was fabulous! He was was an absolute professional! Our fireplace looks better today than it did when it was brand new. We HIGHLY recommend Great American Fireplace.
Molly Frey
Dec 19, 2020
Report
Loved the fireplace install but, when we had an issue with a dry stack piece coming loose and falling off after only 2 years, the customer service was awful! After 4 weeks of no replies, my husband finally stopped in and was told: "the adhesive to fix was not in stock but, you can buy it at menards".
Jenny K.
Jun 22, 2019
Report
They do amazing work, and the staff is always friendly! The only negative experience I've had is their scheduling! It's happened to me a couple of different times so far that I was told they were going to be there to either do the stone work, hook up the fireplace, etc. and no one showed up! The last time it happened, I was told they would be there in the afternoon. I ended up calling the store to see where they were. When I talked to the lady, she said they were only going to come if they had time. (They told me they were coming in the afternoon and would give me call if it happened to be earlier
John Keesling
Aug 18, 2018
Report
I wasn't looking to purchase at the time, just getting info on their pellet smokers. The women at the front desk were very friendly, helpful, & knowledgeable about their products. Best I could tell, prices seemed within the average.
R. Nelson
Sep 14, 2017
Report
Seem to be disorganized. Sent emails that went on answered. I would then call and leave a message and they would tell me they would get back to me the next day but never did. It seems like after I paid for the order the customer service went down. And the follow-up is not any better. The work that the workers did in installing the fireplace was wonderful but like I said the customer service not so great right now