Business Details
18 Years
experience
Professional HOA and Condo Management Services in Washington
Since 2008, HOA Community Solutions has been dedicated to providing exceptional management services for homeowners associations and condominiums across the South Sound region. Our team of 42 dedicated professionals brings over a decade of experience to communities in Pierce, South King, Kitsap, Mason, and Thurston Counties. We specialize in navigating Washington State's complex HOA and COA regulations while maintaining a compassionate approach to community management.Our services are tailored to meet each association's unique needs, from financial management to covenant enforcement. With a focus on transparency and partnership, we work closely with board members to reduce their workload and enhance homeowner satisfaction. Our commitment to core values like integrity and professionalism has earned us the trust of nearly 200 associations in the Puget Sound region.
Services
Bookkeeping And Accounting
Meeting Support
Communication Tools
Vendor Management
Board Consultation
Details
- Year established: 2008
Highlights and features
- We have over 15 years of experience managing community associations in Washington State
- Our team consists of certified professionals with deep local market knowledge
- We implement a partnership philosophy with customized management approaches
- We provide objective third-party enforcement of community guidelines
- We offer comprehensive services from financial management to covenant enforcement
What people say
Prompt response
Clear reports
Professional approach
Knowledgeable staff
Improved operations
Services
Bookkeeping And Accounting
Our financial management services handle all aspects of association accounting, from assessment collection to vendor payments. We implement secure lockbox systems for daily deposits and provide electronic payment options for homeowners. Our team prepares monthly management reports and reconciles bank accounts while maintaining compliance with collection policies and state regulations.
Meeting Support
We provide comprehensive meeting support including preparation of materials, notice distribution, and record retention. Our experts ensure compliance with Washington State's evolving HOA and COA requirements for board meetings, annual meetings, and budget ratification sessions. We attend meetings virtually or in person to maintain proper documentation and procedural adherence.
Communication Tools
Our secure community portals enable residents to access account information, pay assessments online, and submit work orders. We facilitate communication through blast emails, prepared mailings, and calendar updates. The system allows homeowners to update contact preferences and receive timely community information through their preferred communication method.
Vendor Management
We maintain relationships with licensed, insured vendors for landscape maintenance, pest control, insurance, and legal services. Our team handles vendor selection, contract negotiation, and performance monitoring while ensuring timely payments. This reduces liability risks for associations and maintains positive relationships with service providers.
Board Consultation
Our consultation services provide expert guidance on budgeting, reserve funding, rule enforcement, and compliance with state statutes. We offer scheduled advisory sessions to address specific challenges while referencing governing documents and legal requirements. This support helps boards make informed decisions that benefit their communities.
People
Juanita
Managing Member (CMCA)
Juanita founded HOA Community Solutions in 2008 and has grown the company to serve nearly 200 associations. She oversees operations and ensures the company maintains its commitment to compassionate management and industry leadership.
Brenda
Community Manager
Brenda manages community relationships and coordinates with board members to implement effective management strategies. She brings extensive experience in covenant enforcement and community communication to her role.
Shayla Smith
Community Manager
Shayla serves as Community Manager for the McCormick Woods Association, handling resident concerns and implementing solutions. Her prompt response times and proactive approach have earned recognition from association members.
Natasha
Community Manager
Natasha provides management support to multiple associations, known for her knowledge of HOA regulations and thorough approach to issue resolution. She has worked with boards to improve community operations over many years.
Michaela
Community Manager
Michaela manages day-to-day operations for several associations, focusing on financial management and vendor coordination. She works closely with boards to implement effective community management strategies.
Questions
What services do you offer for homeowners associations?
We provide bookkeeping, meeting support, communication tools, vendor management, board consultation, and covenant enforcement services tailored to each association's needs.
Which areas do you serve?
We serve communities in Tacoma, Gig Harbor, Port Orchard, Bremerton, Puyallup, Bonney Lake, Buckley, Sumner, Olympia, Lacey, Silverdale, and surrounding areas.
How do you handle emergency maintenance requests?
We do not provide direct emergency services but help associations establish protocols and coordinate with approved vendors for urgent maintenance needs.
Can homeowners access account information online?
Yes, our secure community portal allows residents to view account balances, pay assessments, submit work orders, and update contact information 24/7.
How do you ensure compliance with Washington State laws?
Our team stays current with evolving HOA and COA regulations, provides legal consultation, and ensures all management activities follow state statutes and association governing documents.
What experience does your team have?
Our 42-member team has over 15 years of combined experience managing community associations, with certified professionals specializing in different aspects of HOA operations.
Reviews (6)
Joe Juma
Jan 27, 2022
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I mailed in my assessment check a month ago and it got lost. I called your office and received all the help I needed to cancel my check and made my payment online. Thanks for walking me through it all. Im 90 yrs old and really appreciated your help
Luzia
Jan 23, 2022
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My husband is the HOA President of our community and I wish to state my (our) complete satisfaction with the entire staff of HOA Solutions especially our assigned manager. She has been responsive, competent and professional. We are challenged with one homeowner who does not like living in a community with CC&Rs. Additionally, this homeowner is antagonistic toward his neighbors, the Board and HOA Solutions. In fact, an ever- increasing portion of our buget is dedicated to attorney fees in an attempt to deal with this homeowner. In spite of constant harassment, HOA Solutions has continued to serve
Lisa Laine
Jan 12, 2022
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Positive:Professionalism,Responsiveness
I would personally like to thank Chandler Mandell for resolving a recent issue that I had. He took the time to respond to my inquiry and offered to help. I really appreciate his kindness and urgency to quickly resolve my issue. He also provided some helpful information to help me out in the future!
I would personally like to thank Chandler Mandell for resolving a recent issue that I had. He took the time to respond to my inquiry and offered to help. I really appreciate his kindness and urgency to quickly resolve my issue. He also provided some helpful information to help me out in the future!
John Pena
Jan 01, 2022
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HOA Community Solutions has been very refreshing. Our Community manager Carolyn Tucker has been absolutely invaluable to our Board. Her response too our requests are prompt. Her response to our unit owners on a timely basis is a greatly appreciated. Carolyn as been invaluable to be as the Board President in bouncing off ideas and helping me to coordinate with the rest of the Board. Carolyn is very in tune with the needs of our board and often times provides me timely suggestions to help our Board. It has been an absolute pleasure to work with Carolyn.. Don't move her anywhere. : ) ....... The Links
Kerstin Hilton
Dec 20, 2021
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We purchased property several years ago that is managed HOA Community Solutions. Although weve owned property previously, this is the first time working with an HOA. Its been a stellar experience everything from receiving timely emails to whats going on with the property, to explaining financial statements. The past year I have been on the Board of Trustees for the property. Community Solutions has found ways to work with all the property owners to find solutions for individual needs.
AND they do all this in ways that feel individual and specific. I can honestly say that Im delighted
AND they do all this in ways that feel individual and specific. I can honestly say that Im delighted
Michelle Reneau
Dec 14, 2021
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I do not recommend this company. I live in a HOA with ONLY 15 homes on ONLY one street. Prior to buying the house, we did our due diligence to make sure the CCR's was reasonable and something we could follow. We had owned houses in small and large HOA's and found in the past that small ones were pretty benign. We found out pretty fast after living in this HOA, it really wanted to be like a big HOA.
So they hired this Management Company. Now our assessment is 180% higher than what bought into three years ago. I would not recommend this company for many reasons as follow:
1. The "Manager" came across
So they hired this Management Company. Now our assessment is 180% higher than what bought into three years ago. I would not recommend this company for many reasons as follow:
1. The "Manager" came across
