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Business Details
27 Years
experience
Expert Hearing Care in Roanoke, VA
Founded in 1999, The Hearing Center operates as part of the Hollins Communications Research Institute, a nationally recognized 501(c)(3) nonprofit organization. Our mission is to enhance quality of life through advanced hearing solutions, combining clinical expertise with cutting-edge technology. We specialize in comprehensive hearing evaluations, precision hearing aid fittings, and personalized follow-up care tailored to individual needs. Our nonprofit status allows us to prioritize client outcomes over commercial interests, ensuring unbiased recommendations and access to the latest diagnostic tools. With over two decades of experience, our team of licensed specialists and researchers delivers evidence-based solutions that address both mild and complex hearing challenges.

We maintain a no-pressure environment where clients receive expert counsel without obligation to purchase. Our commitment to innovation is demonstrated through ongoing research initiatives that improve hearing device effectiveness and diagnostic accuracy. We offer a 90-day trial period to guarantee client satisfaction and maintain industry-leading return rates. Located in Roanoke, Virginia, we serve local communities with convenient access and ample parking. Our operational hours are designed to accommodate working professionals, with extended weekday availability. We emphasize transparent communication, ethical practices, and long-term client relationships built on trust and measurable results.
Services
Hearing Evaluations Hearing Aid Sales Custom Fittings Device Demonstrations Follow-Up Care
Details
  • Year established: 1999
Highlights and features
  • 25+ years of nonprofit hearing care expertise
  • 90-day trial period with satisfaction guarantee
  • Nonprofit status ensures unbiased recommendations
  • Advanced diagnostic technology and precision fittings
  • Lowest industry return rates for hearing devices
Update Listing
Services
Hearing Evaluations
Our comprehensive hearing assessments use advanced diagnostic technology to identify hearing loss patterns and severity. Licensed specialists conduct detailed evaluations in a controlled environment to ensure accurate results. The process includes personalized consultation to explain findings and recommend appropriate solutions.
Hearing Aid Fittings
Precision fittings ensure optimal comfort and performance of hearing devices. Our team programs and adjusts equipment to match individual hearing profiles. Follow-up appointments verify proper adaptation and address any necessary modifications during the trial period.
Device Demonstrations
Experience the latest hearing aid technology through in-office demonstrations. Test devices in various listening environments to evaluate performance before commitment. Our specialists explain features and help select models that best address specific hearing needs.
Follow-Up Care
Post-purchase support includes regular maintenance checks and software updates. We monitor long-term satisfaction and make adjustments as hearing requirements evolve. Our team provides cleaning services and troubleshooting assistance to maximize device longevity.
Research Programs
As part of a nonprofit research institute, we develop innovative hearing solutions through clinical studies. Participation opportunities allow access to emerging technologies before market release. Research focuses on improving diagnostic accuracy and device effectiveness for better client outcomes.
People
Ronald L. Webster
President
Dr. Webster leads HCRI's research initiatives and oversees clinical operations. With decades of experience in communication disorders, he directs advancements in hearing technology evaluation and treatment methodologies.
Jason Wells
Hearing Instrument Specialist
Jason provides expert fittings and device recommendations. He contributes to HCRI research projects while maintaining direct client care responsibilities. His advanced training ensures precision in hearing aid programming.
Linda Booth
Office Manager
Linda manages daily operations and client services. She coordinates administrative functions while ensuring smooth delivery of clinical care. Her organizational expertise maintains efficient center operations.
Pat Hatch
Administrative Assistant
Pat handles appointment scheduling and client communications. She serves as the first point of contact, providing information and coordinating logistics for hearing evaluations and follow-up visits.
Questions
What services does The Hearing Center offer?
We provide comprehensive hearing evaluations, hearing aid sales, precision fittings, device demonstrations, and ongoing follow-up care using the latest technology.
Is The Hearing Center a nonprofit organization?
Yes, we operate as part of Hollins Communications Research Institute, a 501(c)(3) nonprofit dedicated to advancing hearing research and care.
Do you offer trial periods for hearing aids?
We provide a 90-day trial period with all hearing aid purchases to ensure complete satisfaction and proper adaptation.
Are your specialists licensed professionals?
Yes, our team includes licensed hearing instrument specialists with advanced training in precision device fittings and hearing technology.
What makes your center different from other providers?
Our nonprofit status eliminates commission-based sales, allowing unbiased recommendations focused solely on client needs and long-term satisfaction.
What are your clinic hours?
We're open Monday-Thursday 9:30am-4pm and Friday 9:30am-12pm for evaluations and follow-up appointments.
Reviews (3)
Linda Cheek
Nov 10, 2019 Report
Very thorough in their evaluation and very professional in all respects, from evaluators to receptionist. I wouldn't go any place else.
Carol Reynolds
Aug 06, 2019 Report
In January, 2014, after the death of my husband, I realized that it was now imperative that I deal with the issue of my impaired hearing. I went to The Hearing Center at HCRI based on a recommendation from a friend. At my first appointment, I felt intimidated at first, but was soon put at ease by the friendliness and professionalism of Jason, who conducted a thorough hearing examination. I now wear a hearing aid in each ear; what a difference they have made in my life. About every four months I am seen, usually by Jason, who checks over my hearing aids, cleans them, and attaches new tubing. I could
Judith Cline
Jun 13, 2019 Report
The Hearing Center has been excellent on all accounts. From the initial hearing evaluation, purchase of hearing devices, subsequent help with the devices to availability for answering questions, everyone has been knowledgeable and helpful.