Business Details
24 Years
experience
Expert Remote Computer Repair & Tech Support Services
Founded in 2002, BlueScreen Computer has evolved from a local computer repair service in Virginia's Shenandoah Valley to a nationwide provider of remote technical support. Our expertise spans Windows, Apple, and Chromebook systems, with specialized services including virus removal, security audits, data backup solutions, and network configuration. We prioritize personalized, step-by-step guidance during remote sessions, ensuring clients understand the resolution process.Our team addresses unique challenges like ISP billing discrepancies and software cost optimization, combining technical proficiency with customer education. With two decades of experience, we deliver secure, transparent solutions tailored to individual and business needs.
Services
Virus Removal
Security Audits
Computer Tune-Ups
Data Backup Solutions
Network Configuration
Device Compatibility Checks
ISP Troubleshooting
Software Recommendations
Data Recovery
Cybersecurity Education
Details
- Year established: 2002
Highlights and features
- We offer 20 years of experience in computer repair and remote tech support.
- Our team provides personalized, step-by-step guidance during all remote sessions.
- We guarantee secure, transparent, and educational tech solutions for lasting results.
- We specialize in resolving ISP billing and speed discrepancies for cost savings.
- Our service includes free software alternatives to reduce recurring technology expenses.
What people say
Timely service
Technically superb
Prompt and efficient
Highly recommend
Competent service
Services
Virus Removal
We identify and eliminate viruses, spyware, and other malicious software from your devices. Our process includes system scans, threat isolation, and security reinforcement to prevent future infections. Clients receive education on safe browsing practices to maintain protection.
Computer Tune-Ups
Our technicians resolve slow system performance through disk cleanup, startup management, and hardware diagnostics. We optimize settings for efficiency while preserving data integrity, ensuring long-term operational smoothness for Windows, Apple, and Chromebook systems.
Data Backup Solutions
We configure automated backup systems to external drives and cloud platforms. Services include file organization, transfer protocols, and recovery testing. Clients learn to manage backups independently while maintaining data security and accessibility across devices.
ISP Troubleshooting
We diagnose broadband performance issues and billing discrepancies. Our process involves speed testing, contract analysis, and ISP communication to resolve service problems. Clients receive documentation to enforce service level agreements or seek cost reductions.
Cybersecurity Education
We provide personalized instruction on password management, phishing recognition, and account security. Sessions include post-scam recovery steps and preventive measures. Clients gain practical knowledge to protect personal information and avoid future cyber threats.
People
Jesse Mueller
Founder & Lead Technician
Jesse Mueller established BlueScreen Computer in 2002, transitioning from local hardware repairs to nationwide remote support in 2020. With expertise in Windows, Apple, and Chromebook systems, he specializes in security solutions and ISP advocacy for clients across the Shenandoah Valley and United States.
Questions
What computer systems do you support?
We support Windows, Apple, and Chromebook systems, including tablets and smartphones through remote access technology.
What payment methods do you accept?
We accept PayPal, Venmo, checks, and money orders. Payment options are available on our website.
Do you offer remote support outside Virginia?
Yes, we provide remote technical services nationwide since transitioning from local operations in 2020.
How do you handle post-scam recovery?
We implement multi-step security restoration including password changes, account audits, and client education to prevent future incidents.
Can you help with ISP billing disputes?
Yes, we analyze internet service performance and contracts to identify billing errors and speed discrepancies.
Reviews (6)
Alex Reading
Sep 28, 2020
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Jesse always does great work and is a great guy! He's helped me with numerous issues over the years from diagnosing problems on my gaming pcs to which parts to upgrade and with what. He always goes above and beyond when helping with any issues and he's the only person other than myself I trust working on my computer in any way. I can't recommend Bluescreen Computer services enough!
Thomas Perry
Feb 05, 2020
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Jesse is exceptional in every way. He gives my computers a yearly tune-up. He is knowledgeable, personable and reasonably priced. Plus he comes to you!
Carra Del Cid
Oct 15, 2019
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Exceptional Customer Service , Professional Honest and Fast Service Always, Many Years of Stellar Computer Maintenance and Security, You will never need another computer person. Highly Recommended
Rod Shepherd
Jun 15, 2019
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Jesse walked into my office almost 20 years ago. Said he was starting up his own computer business. His service has exceeded my high expectations every single time for these 20 some years. I marvel at the wizardry he brings to my computers with each visit.
Steve Bauserman
Sep 14, 2018
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I have had to contact Jesse a few times over the past couple of years due to computer issues and he has always been prompt and professional in his responses. He definitely knows his craft which is why he is the only one I call whenever a computer issue arises. Would highly recommend!
Cook'S. Exxon
Jun 20, 2017
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Always prompt, professional and very knowledgeable. Always very helpful with all our computer issues. Thanks Jessie.
