We are located at 24 S. Pleasant Street in one of downtown Amherst's historic professional buildings near Amherst Cinema and the Jones Library. All service is by appointment. In the early 2000's, the owner of PeopleFirst, Zach Fried, founded Brooklyn-based NYC Mac Support, meeting the demands of busy professionals in both home and corporate environments.
He and his family moved to the Pioneer Valley in 2014, and founded Local Prosperity, incorporating a mission to help small businesses stay competitive, defend against online threats, and revitalize downtowns. We rebranded in 2018 as PeopleFirst, renewing an effort to bring human-focused support to our clients.
He and his family moved to the Pioneer Valley in 2014, and founded Local Prosperity, incorporating a mission to help small businesses stay competitive, defend against online threats, and revitalize downtowns. We rebranded in 2018 as PeopleFirst, renewing an effort to bring human-focused support to our clients.
Services
Tech Services
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Life's too short for a slow computer. Our most popular upgrade, an SSD is a game changer for older Macs and PCs, adding years of useful life. You can save upwards of $1000 instead of buying a new one - while enjoying comparable performance. But don't take our word for it - check out the many head to head comparisons on YouTube for Mac or PC.
Home + Family Support
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We promote a proactive defense, helping educate our clients to make effective choices to safeguard personal information. When it's done right, good security doesn't have to be an inconvenience. It's common to have photos spread across multiple devices - unsynced, with duplicates, and vulnerable to loss if things aren't backed up.
Business IT Solutions
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We're sorry, but we do not have the facilities to repair mobile devices. For screen replacements, we recommend Green Earth Computers in Northampton. If you have critical information that you need to recover, we partner with DriveSavers, an excellent forensic lab that can recover data in the worst of scenarios.
Secure Remote Support
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We can eliminate the travel time associated with tech support to increase efficiency and save costs. PeopleFirst prefers Splashtop for screen sharing; an industry-leading business collaboration services with independently verified security. It's easy to set up and uninstall, and to control when access to your screen is enabled.
Retainers
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Retainers are the best way to account for technical work that cannot be 100% specified at the time of contracting. Just as up front payment is required for purchasing goods online, our remote support services require payment in advance. Unused time does not expire as long as some portion has been used within the last 2 years.
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