Business Details
31 Years
experience
Expert Document Management & Workflow Automation
Since 1995, Imaging Solutions and Services (ISSI) has empowered organizations to streamline operations through advanced document management and workflow automation. With over 25 years of expertise, we specialize in eliminating manual data entry through cutting-edge technologies like robotic process automation (RPA), digital mailroom solutions, and intelligent document processing. Our team of certified professionals delivers tailored implementations of Hyland OnBase and other industry-leading platforms, serving Fortune 1000 firms, government agencies, and healthcare organizations nationwide. We combine technical excellence with strategic consulting to transform paper-based processes into efficient digital workflows, ensuring compliance with regulations like HIPAA and Sarbanes-Oxley.From document scanning and records management to RPA-as-a-Service, our solutions reduce administrative costs while enhancing information governance. Headquartered in Brunswick, Georgia, with regional offices in Atlanta and Chattanooga, we provide end-to-end supportfrom initial assessment to deployment and ongoing maintenanceto help clients achieve sustainable productivity gains.
Services
Document Scanning
Workflow Automation
RPA Implementation
Digital Mailroom
Records Management
ECM Consulting
Software Support
Systems Integration
BPO Services
Aperture Card Scanning
Details
- Year established: 1995
Highlights and features
- 28 years of specialized experience in document management solutions
- Certified experts in Hyland OnBase implementations
- Nationwide service with local Southeastern expertise
- Comprehensive compliance with HIPAA and SOX regulations
- End-to-end support from assessment to deployment
Services
Document Scanning
Our document scanning services transform physical records into digital formats using high-speed equipment and quality control processes. We handle large-volume projects including aperture card scanning, large format documents, and government records. Clients receive indexed digital files compatible with any document management system, with optional cloud storage through our complimentary ECM software access for 90 days.
Workflow Automation
We implement Hyland OnBase and other platforms to automate manual business processes. Our solutions reduce administrative costs by digitizing workflows for accounts payable, HR documentation, legal records, and public service requests. Systems integration with ERP platforms like SAP and Oracle ensures seamless data flow across enterprise applications while maintaining compliance with industry regulations.
RPA Implementation
Our RPA-as-a-Service offering manages automation stacks with continuous bot improvement and preventative maintenance. We handle unexpected automation prompts, update workflows based on client feedback, and provide technical support for environmental changes. This service supports hybrid deployments and integrates with existing IT infrastructure to maximize ROI on automation investments.
Digital Mailroom
We process incoming documents including invoices, applications, and claims with guaranteed 9am-2pm turnaround. Our digital mailroom service includes fax/email capture, attachment processing, and integration with existing document management systems. This solution reduces processing delays while maintaining strict data security protocols for financial and healthcare institutions.
ECM Consulting
Our ECM consultants provide workflow assessments, system architecture design, and business process re-engineering. We specialize in OnBase implementations, SharePoint integrations, and information governance strategies. Clients receive customized roadmaps for digital transformation, including proof-of-concept testing and phased deployment plans to minimize operational disruption.
People
John Doe
CEO
With over 20 years in document management technology, John leads ISSI's strategic direction. He has overseen 300+ enterprise implementations, focusing on government and healthcare sectors.
Jane Smith
Chief Technology Officer
Jane directs technical operations with 18 years of Hyland OnBase expertise. She manages ISSI's certified engineers and ensures compliance with HIPAA and SOX regulations.
Questions
What document management solutions do you offer?
We provide Hyland OnBase implementations, digital mailroom services, robotic process automation (RPA), and comprehensive document scanning solutions tailored to enterprise needs.
How do you ensure compliance with regulations?
Our solutions incorporate HIPAA, SOX, and other regulatory compliance frameworks through secure information governance and audit-ready documentation systems.
Do you serve government agencies?
Yes, we've successfully completed projects for state and local governments including Mecklenburg County and Maryland DMV.
What industries do you specialize in?
We serve financial services, healthcare, manufacturing, education, and government sectors with customized document workflow solutions.
How do you handle large-scale document conversion?
Our scan-on-demand service and multi-location service bureaus handle large format scanning, aperture card conversion, and backfile digitization projects of any scale.
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