User-Friendly Computing was established in 1993 by Peter Huemer and Valerie Bettenhausen. Having worked for a number of other consulting companies since 1985, Peter had come to recognize a real need for professional on-site computer service in Santa Cruz County. Today, our satisfied clientele includes hundreds of local businesses, governmental entities, organizations, and private parties.
Since our founding over 25 years ago, we have been providing one of the broadest and most comprehensive local service and sales offerings throughout Santa Cruz and Monterey County, providing on-site service for business networks, personal computers, printers, and technology peripherals. We pride ourselves on the customer loyalty we have earned through years of high-quality personal service.
Since our founding over 25 years ago, we have been providing one of the broadest and most comprehensive local service and sales offerings throughout Santa Cruz and Monterey County, providing on-site service for business networks, personal computers, printers, and technology peripherals. We pride ourselves on the customer loyalty we have earned through years of high-quality personal service.
Services
Our Clients
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You will forever be known to this office as 'Saint Peter'. Thanks for your outrageous service today. We could not have done it without your expertise. Your ability to move forward overcoming technical obstacles within the Mac v. PC networking environments, in combination with caring nature, left our systspan, and spirits in great shape.
Testimonials
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I'm so glad they're still around. I've literally used these guys longer than the 7+ years they've been around. I remember watching The Hurt Locker at his house while he was fixing a RROD issues on my Xbox 360 before they even had a true store front. I had an issue with my PS3 on my most recent trip and they used a part from a PS3 of theirs on premises (used for parts) to get mine running properly for mere pennies on what it should've cost!
Hourly Support Services
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For those customers who prefer to bring their equipment in to us, many upgrades and forms of service can be performed at our shop while-you-wait. An in-house diagnostic (up to 30 minutes) is a flat fee of $50, and in-house work is performed at $99/hr. We provide regular on-site service weekdays (8AM to 6PM) at $149/hr.
Fixed Rate Support Service
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For a flat monthly fee, User-Friendly Computing can provide your organization with basic support service plus a limited number of monthly support hours. Remote service includes real-time monitoring of server events including data backups, disk errors, system logs, and application logs. General maintenance includes scheduled installation of security updates, system reboots, virus and spyware scans, hard disk integrity scan, .
Managed IT Services
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User Friendly Computing's managed IT services can help eliminate your company's technology-based headaches. Do you depend on technology to maximize the efficiency of your business? Has that technology ever let you down? If you are like other businesses, you have your fair share of horror stories.
Whether you have tales of downtime brought on by computer or network problems, or simply don't like how much your organization is paying to keep your IT up and running, User Friendly Computing is here to produce results.Our managed services plan will deliver your company enterprise-level IT support and solutions that are tailor-made to relieve all of your organization's technology-induced pain points.
Whether you have tales of downtime brought on by computer or network problems, or simply don't like how much your organization is paying to keep your IT up and running, User Friendly Computing is here to produce results.Our managed services plan will deliver your company enterprise-level IT support and solutions that are tailor-made to relieve all of your organization's technology-induced pain points.
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