Business Details
41 Years
experience
Emergency
services
Custom Home Builders in Mobile, AL
Heritage Homes has been dedicated to delivering exceptional value in custom home construction for nearly four decades. Our mission centers on building affordable, high-quality homes while maintaining unmatched customer service throughout the process. With nearly 4,000 homes constructed across Alabama, Florida, and Mississippi, our reputation is built on customer referrals and a commitment to continuous improvement. Our team collaborates closely with homeowners to personalize floor plans, ensuring each home meets individual needs while adhering to strict quality standards.We prioritize transparency, guiding clients through every stagefrom initial design to final walkthroughwith clear communication and expertise. Backed by a 1-year workmanship, 2-year systems, and 10-year structural warranty, we ensure long-term satisfaction. Our core values emphasize family, both in our team dynamics and our relationships with clients, fostering trust and loyalty that extend beyond the construction phase.
Services
Custom Home Construction
Floor Plan Design
Warranty Services
Financing Assistance
Home Personalization
Construction Coordination
Maintenance Guidance
Emergency Repairs
Quality Inspections
Customer Support
Details
- Year established: 1985
Highlights and features
- We offer over 40 years of experience in custom home construction.
- Our team builds nearly 4,000 homes with a 90%+ customer satisfaction rate.
- We provide personalized floor plan modifications to meet unique needs.
- Our process includes transparent communication from design to closing.
- We back every home with a 10-year structural warranty.
Associations and certifications
- 2-10 Homebuyers Warranty
What people say
Exceptional customer service
High-quality craftsmanship
Prompt warranty responses
Personalized floor plans
Energy-efficient homes
Services
Custom Home Construction
Heritage Homes constructs personalized, energy-efficient homes tailored to client preferences. Our process includes lot preparation, foundation work, and full interior/exterior customization. We prioritize quality materials and craftsmanship to ensure long-term durability and homeowner satisfaction.
Floor Plan Design
We offer over 50 base floor plans with modifications to suit individual needs. Our designers collaborate with clients to adjust layouts, room dimensions, and aesthetic features while maintaining structural integrity and budget constraints.
Warranty Services
Every Heritage Home includes a 1-year workmanship, 2-year systems, and 10-year structural warranty. Our dedicated team addresses post-closing concerns promptly, ensuring homeowners receive timely repairs and ongoing support.
Financing Assistance
We connect clients with trusted lenders to secure competitive mortgage rates and suitable financing options. Our team assists with documentation and approval processes to streamline home purchases.
Emergency Repairs
Critical issues like HVAC failures or plumbing leaks receive immediate attention outside regular hours. Homeowners can contact designated contractors for urgent repairs, with reimbursement processed for covered emergencies.
People
Frank Lott, III
President/Owner
Frank Lott, III leads Heritage Homes with a focus on community engagement and operational excellence. He actively participates in local organizations and ensures the company's mission aligns with customer needs.
Frank Lott, Jr.
Owner
Frank Lott, Jr. emphasizes value-driven construction and customer satisfaction. With prior experience in home components manufacturing, he contributes strategic insights to enhance building processes and client relationships.
Joe Houk
Vice President of Sales & Marketing
Joe Houk oversees sales and marketing with 26 years of industry expertise. He specializes in plan design and client consultation, ensuring homes meet both functional and aesthetic requirements.
Kristin Hardin
Marketing Director / Alabama & Mississippi Sales
Kristin Hardin manages brand awareness and marketing strategies. She graduated from the University of South Alabama and leverages her industry knowledge to highlight Heritage Homes' competitive advantages.
Mike Houk
Florida Sales Manager
Mike Houk coordinates Florida sales operations, focusing on client communication and process efficiency. He ensures a seamless experience from initial inquiry to home completion.
Questions
What areas does Heritage Homes serve?
We build custom homes in Alabama, Florida, and Mississippi, covering coastal and inland regions.
How can I customize my home's floor plan?
Our designers modify over 50 base plans to fit your preferences, including layout, finishes, and energy-efficient features.
What warranties are included?
Every home includes a 1-year workmanship, 2-year systems, and 10-year structural warranty through 2-10 HBW.
Do you offer financing assistance?
Yes, we partner with lenders to help clients secure competitive mortgage rates and suitable loan programs.
How do emergency repairs work?
Critical issues after hours are handled by designated contractors, with reimbursement processed for covered emergencies.
Can I visit a model home?
Yes, explore our Mobile, AL and Pensacola, FL model homes by appointment during business hours.
Videos
Reviews (5)
Glenn Blakely
Dec 20, 2021
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Heritage Homes made building a home a lot easier than I ever thought. Only thing that happened that did bother me a little, was a few cost I did not understand up front. However, the flip side, there was a few things included that I assumed I was going to have to do. So, it all worked in the end. Their Forman Butch is awesome. He was a blessing to work with. He is very responsive, helpful as he can be and a super hard worker to make your home come to reality. My family would definitely recommend them and Butch!
Heather Reynolds
Mar 23, 2021
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Terrible!! Our ceilings looked like they were waving at you and when they brought someone back in, they said if they fix it, it'll most likely look worse. Our toilets were also crooked and the flooring scratched and dented extremely easy when they told us it wouldn't! Our project manager would call us to see how the progress was going instead and going out there himself. The only good job that was done was the brick masonry.
Rachel
Nov 15, 2020
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It took way longer than planned to build our home. Not to mention, after the first year we began to see cracks in the ceiling. We contacted the warranty department and because they weren't a certain length they wouldn't do anything about them. Now, about 5 years later they are way worse. We have even considered seeking legal action due to the fact we are worried that there is structural damage. We also paid about $1,200 extra to have them paint our home one neutral color, not knowing they would use the poorest quality paint. We can't even wipe our walls without the paint coming off. Honestly from
Heidi Hanchey
Jun 14, 2020
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They are accommodating and professional. We were able to make modifications to the house plan and get the quote the same day. Their price for concrete is half the price of the other local builders.
Andrew Normandeau
Aug 01, 2019
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Company & staff incredibly easy to work with. We're retiring from NY to SW Alabama and signed with Heritage Family Homes to build the Warwick on our land after numerous builder inquiries and reviews. Being 1300 miles away caused some great anxiety. The staff in this office made us feel like we were their only project. The job supervisor stayed in constant contact sending phots of updates and continuously asked questions for approval before moving onto the next step. When a family emergency arose for the supervisor, Heritage called me immediately and gave me contact numbers for his substitutes
