Business Details
10 Years
experience
Emergency
services
Professional Carpet & Upholstery Cleaning in Burlingame, CA
New Era Carpet Cleaning is a family-owned business established in 2016, serving residential and commercial clients in Burlingame and the broader Bay Area. With 20 years of industry experience, we specialize in carpet cleaning, natural stone restoration, tile and grout care, upholstery cleaning, and pet odor removal. Our team utilizes advanced steam extraction technology and eco-friendly products to deliver thorough, safe results.We prioritize customer satisfaction through personalized service, competitive pricing, and a 100% satisfaction guarantee. As a locally trusted provider, we are committed to maintaining our reputation for reliability and excellence in every project we undertake.
Services
Carpet Cleaning
Upholstery Cleaning
Natural Stone Restoration
Tile and Grout Care
Pet Odor Removal
Commercial Cleaning
Air Duct Cleaning
Details
- Year established: 2016
Highlights and features
- 20 years of combined industry experience with specialized cleaning technologies
- Family-owned business prioritizing personalized, customer-centric service
- Certified technicians for tile and natural stone restoration
- 24-hour emergency service for urgent cleaning needs
- 100% satisfaction guarantee on all work performed
What people say
Excellent service and great value
Thorough and detail-oriented work
Responsive and fairly priced
Professional technicians with great results
Superior customer satisfaction guaranteed
Services
Carpet Cleaning
Our professional carpet cleaning uses high-temperature steam extraction to remove deep-seated dirt and stains. We pre-treat spots with eco-friendly solutions, then apply 180-degree steam followed by powerful vacuum extraction. This process eliminates allergens, pet dander, and bacteria while preserving carpet fibers. Clients benefit from improved indoor air quality, extended carpet lifespan, and a fresh, clean appearance that enhances any home or business environment.
Natural Stone Restoration
Specialized stone cleaning and restoration services revive the beauty of marble, granite, and other natural surfaces. Our certified technicians use pH-neutral cleaners and advanced sealing techniques to protect against stains and etching. The process includes deep cleaning, grout restoration, and protective sealing to maintain the stone's natural luster while ensuring durability against daily wear in both residential and commercial settings.
Pet Odor Removal
Targeted pet odor elimination combines enzyme-based treatments with steam cleaning to break down uric acid crystals at their source. Our two-step process first neutralizes odor-causing bacteria, then extracts contaminants using truck-mounted equipment. This scientific approach permanently removes persistent pet smells from carpets and padding, preventing re-soiling while creating a healthier environment for both pets and their owners.
Commercial Cleaning
Customized commercial carpet maintenance programs address high-traffic areas in offices, retail spaces, and public facilities. We use industrial-grade equipment and rapid-drying methods to minimize business disruption while extending floor lifespan. Our services include scheduled deep cleaning, spot treatment protocols, and protective coating applications that maintain professional appearances and meet health code requirements across various commercial environments.
Air Duct Cleaning
HEPA-filtered air duct cleaning removes accumulated dust, allergens, and microbial growth from heating and cooling systems. Our specialized equipment captures particles as small as 1/300th the diameter of a human hair, improving indoor air quality and system efficiency. Regular maintenance reduces energy costs, extends HVAC lifespan, and creates healthier living environments by eliminating airborne contaminants that affect respiratory health.
People
Derald
Owner/Operator
With 20 years of industry experience, Derald leads New Era Carpet Cleaning as a hands-on owner-operator. He personally oversees service quality, technician training, and customer relations. His expertise in advanced cleaning technologies and commitment to ethical business practices have established the company's strong local reputation for reliability and excellence in residential and commercial floor care services.
Questions
What areas do you service?
We serve all 9 Bay Area counties including San Mateo, Santa Clara, Alameda, and Marin with central operations in Burlingame.
Do you offer emergency cleaning services?
Yes, we provide 24-hour emergency response for urgent carpet cleaning and water damage situations.
Are your cleaning products pet-safe?
All our cleaning solutions are non-toxic, eco-friendly, and completely safe for pets and children.
How often should carpets be professionally cleaned?
Industry standards recommend professional cleaning every 12-18 months, or more frequently for high-traffic areas.
Do you guarantee your work?
We offer a 100% satisfaction guarantee and will return at no charge to address any concerns.
What payment methods do you accept?
We accept cash, checks, and major credit cards for all our cleaning services.
