Business Details
31 Years
experience
Emergency
services
Your Trusted Partner for Total Security Solutions
USA Alarm Service has been a national leader in comprehensive security solutions for over three decades. Our mission centers on protecting clients' properties and loved ones through cutting-edge technology and exceptional service. Headquartered in Indianapolis, our award-winning command center monitors over 700,000 properties nationwide with 24/7 vigilance. Our certified technicians implement advanced systems including intrusion detection, fire safety, and smart home integration tailored to residential and commercial needs. We maintain industry certifications from UL, ESA, and ISO, ensuring adherence to highest quality standards.With scalable solutions for homes and businesses of all sizes, our team provides personalized consultations, professional installations, and ongoing support. Our commitment to innovation keeps clients protected against evolving security threats while offering energy-efficient smart home management tools. This combination of technical expertise, customer focus, and proven reliability has earned us thousands of satisfied customers across multiple states.
Services
Residential Alarm Systems
Commercial Alarm Systems
Smart Home Systems
Commercial CCTV Systems
24/7 Monitoring
Details
- Year established: 1995
Highlights and features
- Certified alarm technicians with industry-leading UL, ESA, and ISO certifications
- 24/7 professional monitoring and emergency response services
- Customizable security packages for residential and commercial properties
- Advanced smart home integration with energy-saving capabilities
- Proven track record securing over 700,000 properties nationwide
Associations and certifications
- UL
- ESA
- ISO
What people say
Great service
Professional technicians
Peace of mind
Top-notch equipment
Highly recommend
Services
Residential Alarm Systems
Our residential alarm systems combine intrusion detection, fire safety, and environmental monitoring with 2K QHD cameras. Systems include door/window sensors, motion detectors, and smart home integration. Certified technicians provide professional installation and customization for unique home security needs.
Commercial CCTV Systems
Commercial CCTV solutions feature AI-driven analytics, license plate recognition, and color night vision technology. Systems integrate with access control and alarm monitoring for comprehensive business security. Remote monitoring available through secure mobile app access.
Smart Home Systems
Smart home integration enables control of security, lighting, thermostat, and garage doors through mobile apps. Energy-saving features reduce utility costs up to 50% while maintaining security and convenience with voice assistant compatibility.
24/7 Monitoring
Round-the-clock professional monitoring ensures immediate response to security breaches, fire alerts, and medical emergencies. Command center staffed with trained professionals provides instant notifications and coordinated emergency response services.
Commercial Alarm Systems
Custom commercial security packages include access control, environmental monitoring, and intrusion detection. Systems scale for businesses of all sizes with integration options for existing security infrastructure and remote management capabilities.
Questions
What security systems do you offer for homes?
We provide customized residential alarm systems with intrusion detection, fire safety features, and smart home integration. Systems include 2K QHD cameras, motion detectors, and remote access through mobile apps.
Do you provide commercial security solutions?
Yes, we offer commercial alarm systems with access control, environmental monitoring, and AI-powered CCTV systems. Solutions scale for businesses of all sizes with integration options for existing infrastructure.
Are your security systems customizable?
All systems are fully customizable to meet specific security needs. Our consultants work with clients to design solutions that match property requirements and budget considerations.
Do you offer 24/7 monitoring services?
Yes, our command center provides continuous 24/7 monitoring with immediate response to security breaches, fire alerts, and medical emergencies through trained professional staff.
What areas do you serve?
We primarily serve Indianapolis and Kansas City metropolitan areas with plans for expanded service regions in the Midwest.
Do you provide smart home integration?
Yes, our smart home systems allow control of security, lighting, thermostat, and garage doors through mobile apps with energy-saving features and voice assistant compatibility.
Reviews (5)
Courtney Higgins
Apr 17, 2021
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Installers were great - then nothing. I've called their customer service line many times and I'm always put on hold for a very long amount of time. They often disconnect you accidentally and then you have to start the process of calling again. I wish they would call me back, so I didn't have to try to get their attention other ways. I would love for my alarm to turn back on, but no one will talk to me. Call centers are always backed up. I'm awaiting a call from their service line, so maybe I can update my review, but tick tock.
Aaron Wilch
Feb 14, 2021
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I have used this company for several years. The service is great, and they were very attentive when my system needed repair. The monthly monitoring is significantly cheaper than the big name competitors, and they were able to reuse my existing alarm system which saved me a ton of money.
Paige Truelove
Feb 11, 2021
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I have only used this company for many many years and I will never change. They have always provided me with the best service and are very easy to get ahold of. I feel like my home is protected when Im gone or home alone and I truly appreciate that! The installation process was quick and easy to schedule and I they showed up in a timely fashion. I highly recommend this company!!
Coleen Babcock
Dec 07, 2018
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I would give them 0 stars if that was an option. No, wait, I would give them MINUS 5 stars if that was an option. When I talked to this company, I was impressed by the sales rep-Wendy. She was knowledgeable and helpful. Their customer service however is THE WORST EVER!!! From Day one the alarm system did not work correctly. It beeped constantly. Every 10 - 20 seconds! CONSTANTLY! The monitoring company (maybe) would call saying there was a communication error. When I asked was I supposed to do about that, they said they didn't know. The phone number I had for Wendy no longer worked. I had no way
Luke Croll
Jan 12, 2018
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This company sells an amazing product, and has great customer service. They are honest and take very good care of their customers! I was told they did go through a period where they were very short-staffed, but things appear to be going great now! I would recommend USA Alarm Service to any home or business owner who wants peace of mind with their security and energy efficiency.
