Business Details
38 Years
experience
Your Trusted Source for Outdoor Fireplaces and BBQ Solutions in Tucson
Since 1988, Flame Connection has been a trusted provider of premium indoor and outdoor flame-related products and services in Southern Arizona. Our team collaborates closely with homeowners, contractors, and designers to deliver custom solutions including outdoor kitchens, fireplaces, BBQ appliances, and hearth products. With a focus on quality craftsmanship and customer satisfaction, we offer expert installation, maintenance, and repair services for gas and wood-burning systems. Our showroom features over 20 live displays to help clients visualize products before purchase. We prioritize competitive pricing without compromising on product excellence or service standards.Our staff's deep local market knowledge ensures tailored recommendations that align with regional climate and lifestyle needs. We maintain partnerships with top manufacturers to provide innovative solutions backed by industry-leading expertise. From initial consultation to final installation, we emphasize transparent communication and accountability at every project stage. Our commitment to continuous improvement drives us to refine processes and expand product offerings regularly. This dedication to excellence has solidified our reputation as Tucson's premier fireplace and grill specialist for over three decades.
Services
Outdoor Kitchens
Fireplace Repair
Grill Cleaning
Gas Inserts
Wood Stoves
BBQ Islands
Shade Structures
Fire Pits
Built-in Grills
Pellet Stoves
Details
- Year established: 1988
Highlights and features
- 35+ years of specialized expertise in hearth products and outdoor living solutions
- Factory-certified technicians for all major brand installations and repairs
- Comprehensive one-stop service from design consultation to maintenance
- Largest live product displays in Southern Arizona for informed decisions
- Locally owned with deep community knowledge of climate-specific needs
Associations and certifications
- ROC 204396
- ROC 204397
What people say
Superior job
Excellent service
Professional staff
Great job
Perfect execution
Services
Grill Cleaning
Our professional grill cleaning service restores optimal performance through comprehensive maintenance. Basic service includes burner unclogging, valve inspection, and igniter testing starting at $195. Premium full cleaning involves complete disassembly, degreasing with eco-friendly solutions, grid restoration, and exterior polishing starting at $450. All work performed by factory-trained technicians using manufacturer-approved methods.
Fireplace Repair
Expert gas fireplace maintenance ensures safe, efficient operation. Services include pilot light adjustment, glass cleaning, interior debris removal, and optional remote control installation. Our certified technicians diagnose issues rapidly and use genuine replacement parts. Service starts at $195 with parts billed separately, guaranteeing proper functionality for winter readiness.
Outdoor Kitchens
Custom outdoor kitchen design and installation tailored to your space and lifestyle. We integrate premium grills, refrigeration, storage, and seating elements with durable materials suited to Arizona's climate. Our process includes 3D visualization, material selection from 20+ live displays, and seamless project management from concept to completion, ensuring functional beauty and long-term value.
Product Installation
Full-service installation for all hearth and outdoor cooking products. Our certified team handles gas line connections, venting systems, and structural integration according to local building codes. We provide precise measurements, material recommendations, and coordination with contractors to ensure perfect fit and optimal performance of fireplaces, inserts, and outdoor equipment.
Design Consultation
Personalized design guidance for residential and commercial projects. Our experts help select appropriate products based on usage patterns, climate considerations, and aesthetic preferences. We offer space planning, budget analysis, and product comparisons using our extensive showroom displays, ensuring informed decisions that maximize both functionality and property value.
People
Rob Wilson
VP/GM
With over 20 years in the hearth industry, Rob leads daily operations and client consultations. He specializes in product selection and system diagnostics, ensuring technical excellence in every installation. His expertise guides customers through complex outdoor kitchen designs and fireplace retrofits.
Nicole James
President
Nicole oversees business strategy and supplier relationships. With a background in construction management, she ensures product quality and project timelines meet exacting standards. She pioneered the company's contractor partnership program that streamlines large-scale residential developments.
Mike James
CEO
As founder, Mike established Flame Connection's commitment to quality service. He maintains oversight of technical training programs and product innovation. His vision drives the company's expansion of eco-friendly solutions and smart fireplace technology integration.
Questions
What services does Flame Connection offer?
We provide outdoor kitchen design/build, fireplace and grill installation/maintenance, hearth product sales, and complete project management from concept to completion.
How long has Flame Connection been in business?
We've served Tucson since 1988, providing premium flame-related products and services for over 35 years with the same ownership team.
Do you service all areas of Southern Arizona?
Yes, we serve Tucson and surrounding communities including Oro Valley, Marana, Sahuarita, and Green Valley for both residential and commercial projects.
How do I schedule service appointments?
Contact us via phone at (520) 623-0626 during business hours or use our online form for service requests. We offer prompt scheduling for maintenance and emergency repairs.
Are financing options available?
We partner with local financial institutions to offer competitive financing plans for large outdoor living projects and fireplace installations.
What warranty protections apply to installations?
We provide a 1-year workmanship warranty on all installations, plus manufacturer warranties on products. Extended protection plans available for major systems.
Videos
Reviews (6)
Susan S.
Dec 22, 2021
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We just had our new wood stove installed. From purchase to installation the process was smooth and hassle-free.
Dan M.
Dec 09, 2021
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Flame Connection is a reliable and dependable resource for gas fireplace installation. Tony is very knowledgeable and helped us with a completely new fireplace project and even introduced us to fabulous contractor that installed a new gas line that was a snap. After the install, Garret made sure everything was working perfectly and realigned the fireplace and pipe to perfection. He even touched up the paint so it looked perfect and he was great to work with. Flame Connection made a big project simple and they were easy to do busy with.
Sally Abbott
Sep 23, 2021
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John and Lui did a great job putting in new valves and burners on our Beef Eater Grill. They were friendly, knowledgeable and took the time to show me how to keep the valves clean.
Kathi McNamara
Sep 04, 2021
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We want to convert our wood burning fireplace to natural gas. I called the store and was advised to stop in to see log samples and get the ball rolling. My husband and I did just that and found there to be only one employee visible in the store. She never acknowledged our entrance nor our existence at anytime. We looked around and waited for about 15 minutes and left with absolutely no assistance and all of our money! Very disappointed with the total lack of customer service! One star for displays and the free brochure!
Cassandra Mazur
Sep 02, 2021
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I have used Flame Connection for many of my projects over the years. I just went in today and Tony helped me with a barbecue for my personal home. He was absolutely amazing and personally helped me even going as far as taking me to their warehouse to get my barbecue so I could take it and have it installed today. The staff is always extremely knowledgeable friendly and helpful. They always stand behind their products 100%. They are solid company thats been in Tucson for many many years. I always have a great experience with this company! Thank you!
Keven Cantrell
Mar 01, 2021
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From the moment we walked through the door in early January, Garrett took excellent care of us. He was super friendly and very knowledgeable. So much so, that we wanted him to do our install and were a little nervous when he was too booked out. London and John arrived and we couldn't have been more thrilled with these two! Such great guys! So polite, professional, and very personable. We have been enjoying our gas fireplace (converted from wood) so much. So happy to recommend Flame Connection based on our overall experience from start to finish. What terrific assets your company has in these three