Business Details
19 Years
experience
Trusted Hot Tub Sales & Service in Gardnerville
Big Blue Spa has been serving the Lake Tahoe and Carson Valley regions since 2007, delivering premium spa and pool services, repairs, and sales. Our team of CPO-certified technicians brings over 60 years of combined experience in electrical, plumbing, and chemical expertise. Owned by industry veterans Sean Pistole and Alisa Ashbaugh, our Nevada and California-licensed operations prioritize quality, integrity, and customer satisfaction. We maintain a fully stocked inventory of Arctic Spas, All Weather Pools, and essential maintenance supplies at our Gardnerville, NV showroom.Our service model emphasizes first-visit problem resolution through advanced preparation and technician training. We offer customized maintenance plans, including weekly, bi-weekly, and seasonal options, while maintaining strict licensing and bonding standards. Our commitment to excellence extends to both product quality and personalized customer support, ensuring clients receive technically sound solutions and educational resources about water chemistry and spa care.
Services
Hot Tub Sales
Pool Maintenance
Spa Repairs
Chemical Supplies
Seasonal Service
Details
- Year established: 2007
Highlights and features
- Over 60 years combined experience in spa/pool technical expertise
- CPO-certified technicians with semi-annual training
- Licensed, contracted, and bonded operations in NV & CA
- Fully stocked trucks for first-visit repair solutions
- Owner-led business with 30+ years plumbing/electrical experience
What people say
Amazing workers
Fabulous upkeep
Super knowledgeable
Reasonable prices
Local business support
Services
Hot Tub Sales
We offer Arctic Spas and All Weather Pools designed for extreme climates. Our inventory includes in-stock models and customizable options with energy-efficient features. Our knowledgeable staff provides product education and installation support for residential clients seeking therapeutic spa solutions.
Pool Maintenance
Our CPO-certified technicians provide weekly, bi-weekly, and seasonal maintenance plans. Services include water balancing, equipment inspection, filter cleaning, and chemical supply. We use electronic route sheets for time-stamped service documentation and email reports for transparency.
Spa Repairs
We offer comprehensive repair services for electrical, plumbing, and mechanical components. Our technicians carry $5,000+ in parts inventory for first-visit fixes. Services cover heater, pump, and filtration system repairs with licensed and bonded service guarantees.
Chemical Supplies
We supply premium chemicals from brands like Leisure Time and Arctic Clear. Our inventory includes sanitizers, algaecides, and water balancing solutions. Staff provides expert guidance on proper chemical usage and water chemistry management for optimal spa performance.
Seasonal Service
Our seasonal plans include tub setup, winterization, and water change services. Technicians perform complete shell scrubs, filter replacements, and system inspections. We offer start-of-season activation and end-of-season protection services for long-term equipment preservation.
People
Sean Pistole
Owner/Contractor
Brings 30+ years of plumbing, electrical, and quality control expertise. Oversees service and repair operations with focus on technical precision and customer satisfaction. Maintains hands-on role in complex problem resolution and service quality assurance.
Alisa Ashbaugh
Owner/Contractor
Provides 15+ years of specialized hot tub and pool repair knowledge. Manages technological systems and operational workflows. Available for technical consultations and leads staff training initiatives to maintain service excellence standards.
Questions
What services does Big Blue Spa offer?
We provide Arctic Spa sales, pool/spa maintenance, repairs, chemical supplies, and seasonal service plans. Our technicians handle installations, water balancing, equipment repairs, and winterization services.
Do you service areas outside Gardnerville?
Yes, we serve Carson City, Minden, Lake Tahoe Basin, and surrounding areas in Nevada and California with both sales and service operations.
Are your technicians certified?
All service technicians are CPO-certified with semi-annual training. Our team maintains combined 80+ years of experience in electrical, plumbing, and chemical management for spas and pools.
Do you have spas in stock?
Yes, we keep several Arctic Spa models in stock at our Gardnerville showroom. Custom orders are available with consultation from our sales team for specific requirements.
What payment methods do you accept?
Payment options include cash, credit cards, and checks for retail purchases and service appointments. Financing availability confirmed through sales consultations for major purchases.
Reviews (7)
Jennifer G.
Oct 27, 2021
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I have not personally done business with them but was introduced because I left a review on their page by mistake for another company with a similar name. They were so nice they even gave me pointers on how to correct my situation that the "other" company caused. Fantastic customer service! They went over and above! Thank you kindly!
Clare S.
Oct 10, 2021
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This is the worst company in the world. They do not keep appointments, work is shoddy, they blame everything on others and they are horrible to deal with. Better to turn your pool into a fish pond tan se them...disgusting
Jeff W.
Apr 01, 2019
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Big Blue Spa is the best place to buy a spa or jacuzzi. You think you will save a dollar or two buying else where you will not, service and knowledge can't be beat!!!! Highly recommend..
Bruce J.
Oct 30, 2017
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Beware. I have used their services 2 different times and it was bad if not terrible. They replaced my pump in 2010 for $550 and then when I rehired them less than 3 years later they not only said it needed to be replaced again - then but did it without my permission and because I was on autopay for service, they got their ill gained money. Every month is a dump & scrub or something extra. In 5 months extras averaged as much as the service. Finding someone in Tahoe to do a good and fair job caring for your spa is a challenge to say the least. This company is the least - and should be avoided
Fred H.
Aug 20, 2017
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These guys are awesome! Stopped in the G-vile store on the way home after checking out the stores to our north. Sure glad we did. Not only did we save $$$ on removing our old hot tub plus a $$$ delivery charge that the others were gonna charge us, but Big Blue gave us a killer deal on, IMO, a superior quality hot tub. Sean set it up explaining everything I needed to know ( I hate reading owner's manuals). Now that we've had it a few weeks, the rest of the staff is always there to answer any questions or concerns. Stay home and buy local, we certainly are happy we made that decision
Brian L.
Jan 27, 2017
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These guys are great. I first worked with Big Blue Spa about 2 years ago, and that was simply to get advice on fixing a hot tub. They provided a free consultation over the phone and even sent a couple followup emails afterward to see if everything went well. And that was all before I even began to hire them to clean. Then, once I signed up to use their service, I couldn't be happier. Big Blue Spa had an excellent team that cleaned our hot tub on a regular basis and provided status reports after each cleaning. Amber at the front desk has been extremely helpful. The only reason I stopped
Maegen K.
Jan 15, 2017
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We recently bought a used spa from Big Blue Spa. Sean was absolutely great! You can tell he takes pride in what he does. They made the delivery/set up process quick, smooth and easy. Highly recommended for anyone looking to buy a new or used spa or for any servicing needs!
