Business Details
44 Years
experience
Emergency
services
Experts in Gas Logs, Fireplaces, and Outdoor Kitchens in Graham, NC
At The Flame Company, we are your flame experts. For 40 years, we have specialized in fireplaces, gas logs, firepits, grills, and outdoor kitchens, serving Graham, Burlington, and Greensboro, North Carolina. As a division of Conklin Oil and Propane Inc., established in 1982, we combine decades of industry experience with a commitment to solving flame-related needs. Our family-owned business, now in its third generation, prioritizes in-house service and installation, ensuring personalized care for every project. We maintain a large showroom featuring the latest products, from modern gas fireplaces to custom outdoor kitchens, all designed to meet evolving customer preferences.Our team of certified professionals delivers turnkey solutions, emphasizing safety, innovation, and durability. We pride ourselves on community involvement and customer-centric service, offering annual maintenance programs and emergency repairs. With a focus on quality brands and lifetime warranties, we aim to transform ordinary moments into lifelong memories through expert craftsmanship and reliable service.
Services
Gas Logs
Fireplaces
Firepits
Grills
Outdoor Kitchens
Fireplace Repairs
Installation Services
Details
- Year established: 1982
Highlights and features
- 40 years of combined experience in flame-related solutions.
- Locally owned and operated division of Conklin Oil and Propane Inc.
- In-house service and installation for all products.
- Large showroom with live-burning displays and premium brands.
- Family-owned business committed to community and customer satisfaction.
What people say
Expert installations
Timely repairs
Quality products
Knowledgeable staff
Custom designs
Services
Gas Logs
Gas logs provide a clean, efficient alternative to wood-burning fireplaces. We offer vented and vent-free options in various styles to match home decor. Our installations ensure optimal heat output and safety. Customers benefit from reduced mess and maintenance compared to traditional wood logs.
Fireplaces
We install modern and traditional gas fireplaces, including direct-vent, vent-free, and wood-burning models. Our team ensures proper setup for efficiency and aesthetics. Fireplaces enhance home ambiance while providing reliable heating solutions for residential spaces.
Firepits
Outdoor firepits add style and functionality to backyards. We offer tables, bowls, and traditional designs in propane or natural gas. Firepits extend outdoor living seasons and create gathering spaces for families and guests.
Grills
Premium gas grills in propane or natural gas models are available for residential use. We assist with selection based on fuel type, size, and features. Grills enable year-round outdoor cooking with durability and ease of use.
Outdoor Kitchens
Custom outdoor kitchens integrate grills, storage, and countertops for functional entertaining spaces. We design layouts tailored to property dimensions and client preferences. Kitchens feature weather-resistant materials and premium appliances for long-term use.
People
Jordan Conklin
Owner
Jordan Conklin leads The Flame Company as third-generation owner. He oversees operations and customer relations, ensuring adherence to family values of quality and service. Jordan focuses on expanding product offerings while maintaining community ties.
Edwin
Service Manager
Edwin manages fireplace and gas log service operations. With over 15 years in flame installations, he ensures timely, precise repairs. His expertise in vent-free and direct-vent systems guarantees customer satisfaction and safety.
Daniel
Service Technician
Daniel performs on-site fireplace diagnostics and maintenance. Trained in all gas log types, he troubleshoots technical issues efficiently. His hands-on approach ensures systems operate at peak performance for residential clients.
Epi
Warehouse Coordinator
Epi manages inventory and logistics for showroom products. He ensures timely delivery of gas logs, grills, and fireplace components. His organizational skills support seamless project execution and customer order fulfillment.
Deysi
Purchasing & Repairs
Deysi handles procurement of premium products and coordinates repair services. Her attention to supplier quality ensures durable, reliable inventory. She also schedules technicians for prompt customer service.
Questions
What services does The Flame Company Company offer?
We specialize in gas logs, fireplaces, firepits, grills, and custom outdoor kitchens, including installation, repair, and annual maintenance programs.
Do you serve areas outside Graham, NC?
Yes, we serve Burlington, Greensboro, and surrounding North Carolina regions for all fireplace and outdoor living projects.
Are showroom visits by appointment only?
Our showroom is open Monday-Friday 8 AM-5 PM. Appointments are recommended for detailed consultations but not required for browsing.
What does the annual fireplace service include?
The service includes cleaning, component checks, battery replacement, and system testing for vent-free, direct-vent, or vented gas fireplaces.
Can I finance my outdoor kitchen purchase?
Currently, we do not offer financing options. Payment is due at the time of service or product purchase.
Reviews (4)
Dr. Connie Bishop Dnp Mba Bc Ni
Jan 16, 2022
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1/18/2022 Called today for help with gas logs not working. Purchased from them. My husband explained I had Respiratory illness that meant going w/o heat could jeapordize my health with impending snow Friday and possibly being w/o power. He was told they could repair it in MARCH!!! While I understand the recent cold has increased their business this is crazy if they cant support repairs for 3 months. We will be searching for repair service in Greensboro.
Mike Maxwell
Dec 15, 2021
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I called for service on Dec 10th my fireplace stopped working, they told me no one could come out to look at it until Jan 28th. I think that seems a little ridiculous.
Annette Inman
Jan 17, 2021
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These guys are the best around. From the first phone til they came out and fix my gas logs they truly were A 1 service..Everything was explained in terms I could understand. The technician was very knowledgeable of what was going on.. I didn't have to wait for days or even weeks, they sent someone out within two days of me calling..
Nancy Aldridge
Sep 11, 2020
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Brass strips were removed from my gas log unit. Not put back on. I was told the tech couldn't get them back on. Now I have an ugly gas log unit.
