Business Details
14 Years
experience
Cloud-Based Self-Storage Management Software
Unit Trac was founded in 2012 by self-storage owners James and Jillian Smallenberger to solve operational challenges they faced managing their own facility. Our mission is to be the industry leader in property and storage management software, providing seamless lease tracking, payment processing, and customer communication tools. We serve 1,200+ businesses globally, offering solutions for self-storage, RV parks, boat slips, and rental properties. Our team of six combines 35+ years of industry experience with a commitment to simplicity, having rewritten major parts of our platform in 2019 to enhance efficiency. We prioritize direct customer relationships through 100% US-based support, with dedicated representatives handling each client's needs. Our platform includes integrated features like interactive facility maps, real-time financials, and AI-powered assistance while maintaining 99% uptime through continuous monitoring.Headquartered in Morton, Illinois, we operate as a small, agile team focused on listening to customer feedback and delivering practical solutions without bloated features. Our history includes expanding international support in 2015 and integrating AI capabilities in 2023 to further streamline operations. We maintain transparency through cookie policies and a clear commitment to data security, with our AI systems hosted internally to protect client information. Our growth from a single facility to serving clients in 48 states and 12 countries reflects our dedication to making property management more efficient and stress-free.
Services
Self-Storage Software
RV Park Management
Lease Tracking
Payment Processing
Interactive Mapping
AI Assistance
Global Support
Cloud Platform
Mobile Access
Financial Reporting
Details
- Year established: 2012
Highlights and features
- Founded by self-storage owners with 25+ years of software development experience
- 100% US-based in-house support team with dedicated client relationships
- Serves clients in 48 states and 12 countries with localized experiences
- Interactive facility maps with real-time unit availability visualization
- AI-powered assistance integrated with 99% system uptime guarantee
What people say
Absolute breeze
Best customer service
Easy to use
Useful reports
Contactless management
Services
Self-Storage Software
Our cloud-based platform streamlines self-storage operations with lease tracking, payment processing, and customer communication tools. Features include interactive facility maps showing real-time unit availability, automated payment reminders, and integrated reporting. Designed by storage owners for storage owners, the software reduces administrative tasks while maintaining compliance with industry standards.
Interactive Mapping
Visualize your entire facility with color-coded unit status for availability, leases, and lockouts. The mobile-friendly map supports multi-floor layouts and scales from 10 to 10,000 units. Real-time updates ensure accurate tracking of unit changes, while hover functionality provides quick access to customer information and lease details directly from the map interface.
Global Support
Access 100% US-based support through dedicated representatives who maintain continuity across interactions. Our team provides direct communication channels via phone, email, text, and snail mail with response times under 24 hours. The support system includes AI-powered troubleshooting guides and a knowledge base with hundreds of articles covering common management scenarios and software features.
Payment Processing
Manage electronic payments with automated fee collection and customizable payment plans. The system supports recurring billing, late fee calculations, and payment history tracking. Users can pass processing fees to customers while maintaining PCI compliance. Integrated reporting provides real-time financial insights including cash flow projections and revenue tracking.
AI Integration
Leverage artificial intelligence for document analysis, customer communication, and operational suggestions. Our hosted AI system provides instant troubleshooting guidance without accessing client data. Features include automated lease term analysis, payment pattern recognition, and predictive maintenance suggestions based on facility usage patterns.
People
James Smallenberger
Owner & Lead Developer
Software developer with 25+ years experience in storage industry technology. Created Unit Trac after purchasing his own storage facility in 2012. Focuses on practical solutions for daily operational challenges.
Jillian Smallenberger
Operations Manager
Manages day-to-day facility operations while maintaining full-time employment. Advocates for user-friendly design as the resident client champion. Brings firsthand experience managing storage facilities during peak hours.
Nicole
Support Team
Joined Unit Trac in 2016 as first employee. Handles customer onboarding and technical support. Combines software expertise with practical storage management knowledge to resolve client issues efficiently.
Questions
What storage facility sizes do you support?
Our platform scales from small 10-unit facilities to large operations with 10,000+ units across multiple locations.
Can I manage different property types together?
Yes, our system handles mixed-use portfolios including self-storage, RV parks, boat slips, and rental properties.
How does the payment processing work?
We integrate electronic payment systems with fee collection automation, allowing you to pass processing costs to customers.
Is training included with implementation?
Yes, each new client receives personalized onboarding with their dedicated support representative during setup.
What security measures protect my data?
We maintain 99% uptime with continuous monitoring, encrypted data storage, and regular system backups.
