Business Details
50+ Years
experience
Emergency
services
Comprehensive Healthcare in Worcester, MA
Family Health Center of Worcester has been a trusted community health provider since 1972, dedicated to improving the health of Greater Worcester residents through accessible, high-quality care. As a Federally Qualified Health Center accredited by The Joint Commission, we offer integrated services including family medicine, dental care, behavioral health, pharmacy, and gender-affirming care, serving all patients regardless of ability to pay. Our team of experienced professionals provides 24/7 telehealth support, multilingual assistance in over 90 languages, and a sliding fee scale to ensure equitable access.Through academic partnerships with institutions like UMass Chan Medical School, we train future healthcare leaders while maintaining a patient-centered model that prioritizes compassion, innovation, and cultural respect. Our commitment to community health is reflected in programs like school-based clinics, WIC nutrition services, and Worcester Health Care for the Homeless, making us a cornerstone of regional public health.
Services
Primary Care
Dental Services
Behavioral Health
Telehealth Appointments
Pharmacy Care
Walk-In Urgent Care
WIC Nutrition
School-Based Health
Homeless Outreach
COVID Testing
Details
- Year established: 1972
Highlights and features
- We offer 24/7 telehealth access for urgent medical advice.
- Our multilingual staff supports patients in over 90 languages.
- Federal sliding fee scale ensures affordable care for all incomes.
- Academic partnerships train future healthcare professionals in community settings.
- Specialized programs address homelessness, school health, and nutrition.
Associations and certifications
- The Joint Commission
- FTCA (Federal Tort Claims Act)
Services
Primary Care
Our primary care services provide comprehensive, continuous medical care for patients of all ages. Board-certified physicians and nurse practitioners manage preventive care, chronic disease management, and acute illness treatment. Services include wellness exams, immunizations, and coordinated specialty referrals, ensuring holistic healthcare tailored to individual and family needs.
Dental Services
Comprehensive dental care includes routine checkups, cleanings, restorative treatments, and pediatric dentistry. Our experienced dentists and hygienists focus on preventive care while addressing urgent dental needs. Services are available for both adults and children, emphasizing lifelong oral health education and accessible treatment options.
Behavioral Health
Licensed clinicians provide evidence-based mental health services including individual, group, and family therapy. Specialized care addresses depression, anxiety, trauma, and substance use disorders through integrated treatment plans. Our team collaborates with primary care providers to ensure coordinated care for patients' overall well-being.
Telehealth Appointments
Secure video consultations enable remote access to medical providers for non-emergency concerns. Patients receive care from home through HIPAA-compliant technology, with services including follow-ups, medication management, and initial consultations. Technical support ensures easy access for patients without digital literacy barriers.
Pharmacy Care
Our 340B pharmacy offers discounted prescription medications to improve treatment accessibility. Pharmacists provide medication counseling, adherence support, and insurance navigation assistance. The pharmacy operates with extended hours to accommodate patient needs, ensuring timely access to critical medications.
Questions
What services does Family Health Center of Worcester offer?
We provide primary care, dental services, behavioral health, pharmacy care, school-based clinics, WIC nutrition programs, and specialized services for homeless populations through our Federally Qualified Health Center.
How can I schedule a telehealth appointment?
Call 508-860-7700 during business hours to schedule a virtual visit. You'll receive a secure link via text or email to connect with providers from your smartphone, tablet, or computer.
Do you offer care for uninsured patients?
Yes, we use a federal sliding fee scale based on income and family size to ensure affordable care for all patients, regardless of insurance status or ability to pay.
Are services available in multiple languages?
Our multilingual staff provides interpretation services in over 90 languages to ensure clear communication and culturally competent care for diverse patient populations.
What are your hours of operation?
Main clinic hours are Monday-Friday 8:00 AM-5:00 PM, Saturday 9:00 AM-5:00 PM. Telehealth consultations are available 24/7 through our 24-hour support line.
Reviews (5)
Christy Kang
Dec 14, 2021
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Wow they just transferred me to another receptionist and I believe she fell asleep while I wS on the phone with her smh.. so unprofessional and had the nerve to put me on hold and know one picked up
Niove Baez
Nov 30, 2021
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When I came with my kids from the D.R. to the USA for the first time, I came straight to Worcester MA and my mom brought me to the FHCW, and we got the Physical and Dental care that we needed it for free. Ten years after we still are patients of this Health Care and we have nothing bad to say about this place and its personnel. We give them a
Gautam Prabhugaonkar
Sep 14, 2021
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Avoid Avoid Avoid
Worst call center I have every expirienced, miss-information each time you call in. Supervisor puts you on holds for hours and forgets. Impossible to book a appointment with Dr. or PCP.
Worst call center I have every expirienced, miss-information each time you call in. Supervisor puts you on holds for hours and forgets. Impossible to book a appointment with Dr. or PCP.
Alex Alvarezflores
Jul 24, 2021
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Terrible. Having me on hold back to back, saying theyll call me for the appointment but havent received anything, yet when I had called to see what had happened, they just end up being rude and say that I would have to call again the next day to schedule for an appointment..already happened several times during the same week!
John Dunn
May 12, 2021
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I was waiting for a patient and needed to use a restroom. The woman taking temps at the door told me I had to see security. Security was rude to me and had attitude. He even yelled at the woman taking temps. So unprofessional. He's lucky he has a security job. Real law enforcement wouldn't ever hire him. Avoid this place unless it's your only choice.
