Business Details
17 Years
experience
Expert Mortgage Loan Servicing Solutions
Established in 2009, August REI operates as a nationally registered, bonded, and insured residential mortgage loan servicing company licensed in Texas. Our expertise lies in managing the complexities of loan servicing, including payment collection and disbursement, escrow management, compliance reporting, and transparent communication between all parties. With a portfolio exceeding $473 million across 4,890 loans and a 1.80% default rate, we provide tailored solutions for lenders, investors, homeowners, and real estate professionals. Our bilingual team combines property investment experience with mortgage servicing expertise to deliver accuracy and regulatory compliance.We maintain certification with the National Mortgage Licensing System (NMLS#144640) and adhere to rigorous state and federal standards. Our services extend to automated reporting, escrow analysis, 1098/1099 tax document processing, and collections while prioritizing client relationships and operational transparency. With 14 years in business and a proven track record of resolving complex loan scenarios, we serve as a trusted third-party administrator for private lenders and real estate investors.
Services
Loan Servicing
Escrow Management
Compliance Reporting
Collections
Payment Processing
Note Trading
Portfolio Management
Details
- Year established: 2009
Highlights and features
- Our 1.80% default rate demonstrates superior loan management expertise
- NMLS-certified compliance with federal and Texas state regulations
- Bilingual agents provide enhanced communication for diverse clients
- Automated reporting systems improve portfolio tracking efficiency
- Proven success resolving complex owner-financing scenarios since 2009
Associations and certifications
- NMLS#144640
What people say
Very helpful staff
Prompt payment processing
Extremely courteous agents
Practical solutions
Quick resolution
Services
Loan Servicing
We provide comprehensive loan servicing for residential mortgages, handling payment collection, disbursement, and regulatory compliance. Our NMLS-certified team manages all aspects of loan administration while maintaining a 1.80% default rate across $473 million in assets. With over 14 years of experience, we serve private lenders and real estate investors through transparent, third-party administration.
Escrow Management
Our escrow management services handle property taxes and insurance payments with annual account analysis. We maintain 72% escrow holdings across our portfolio while ensuring timely disbursements and regulatory compliance. Bilingual staff provides clear communication about escrow balances and required adjustments throughout the loan term.
Compliance Reporting
We guarantee regulatory compliance through automated reporting systems that track 66% of payments electronically. Our services include monthly statements, 1098/1099 tax document preparation, and adherence to state and federal mortgage lending requirements. The Texas Department of Savings and Mortgage Lending regularly audits our compliance processes.
People
Amy Sayre
Managing Principal
Founder with real estate investment expertise and prior experience in mortgage servicing and residential appraisals. Established August REI with 25 loans in 2009 and grew it into a $473 million portfolio. Industry-recognized speaker and trainer who maintains strict compliance standards.
Questions
What mortgage services do you offer?
We provide full-service loan administration including payment processing, escrow management, compliance reporting, tax documentation, and collections for private lenders and real estate investors.
How can I make loan payments?
Payments can be made electronically via ACH or mailed to our Garland, Texas address. We also offer automatic debit options for borrower convenience.
Are your services available outside Texas?
While we're licensed in Texas, we service loans nationwide as a certified NMLS provider. Our primary operations center remains in Garland, Texas.
How do you handle loan defaults?
We follow legally established collection procedures starting 11th day post-due. This includes late notices, direct communication with borrowers, and regular lender updates while maintaining regulatory compliance.
Can I access my loan information online?
Yes, our Lender Services team provides online portfolio access for real-time monitoring of payment status, escrow balances, and compliance documentation through our secure portal.
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Reviews (6)
Gary Robinson
Jan 28, 2022
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After numerous calls which resulted in no response to my questions and multiple refused requests to speak to the manager Angelica was efficient and helpful. 5 stars are for her help, August REI based on my dealings only rates 2
Chandler B.
Jan 25, 2022
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I wouldnt recommend this company to my worst enemy and I wish I could give 0 stars. Easily the worst experience I have ever had with a loan servicing company. Customer service is nonexistent and you can very rarely get a real person on the phone. I will never for the rest of my life give this company any business and I pray that you do not either.
Horacio Cerda
Dec 27, 2021
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I wish I could give them 0 stars. They are hard as hell to get a hold of and are such a scam. I was transferred over from a different lender and never had an issue until these people took over so for your own good stay away
Mika Barnett
Dec 18, 2021
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I highly recommend August REI. I have been with them for over 5 years and their service representatives always answer any questions I have about my house payments. Due to my on-time payment history, my credit score has gone up as they are one of the few servicing companies that actually report to credit. I can't say enough good things about Amy and her group. Thanks for all that you do guys!
Stephanie Dillard
Dec 17, 2021
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Excellent customer service! No hassles at all. Rep was very good at explaining the constructs of my loan. I see some bad reviews on here but I feel its from folks who do not understand that August Rei is the customer service and not the loan company. Highly recommend.
Lupita Rocha
Dec 14, 2021
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August REI is pretty good and their customer service really nice. The representatives are friendly, knowledgeable and they're ready to help every time you call. I recommended that their bosses treat them to lunch or whatever. I recommend that they continue to do an amazing job!
