Business Details
17 Years
experience
Emergency
services
Your Trusted IT Partner in Cleveland, GA
SurePoint IT has been providing comprehensive IT solutions since 2009, specializing in network security, computer support, and business continuity for small to medium-sized enterprises across North Georgia. Our team of certified technicians delivers proactive maintenance, disaster recovery, and HIPAA-compliant IT infrastructure for healthcare, legal, and manufacturing sectors. We prioritize rapid response times, transparent communication, and customized technology strategies to enhance business productivity. Our 27-point network audit identifies vulnerabilities while our remote support capabilities minimize downtime. With a 100% satisfaction guarantee, we focus on building long-term partnerships through reliable service and technical expertise.Our strategic approach combines cutting-edge technology with personalized support to address each client's unique operational needs. Headquartered in Cleveland, Georgia, we serve businesses in White, Habersham, Lumpkin, and surrounding counties. Our commitment to excellence has earned us recognition from clients who value our problem-solving approach and technical proficiency. We maintain industry certifications and continuously update our skills to stay ahead of emerging cybersecurity threats. Our client-centric philosophy ensures every solution aligns with business objectives while maintaining strict budgetary constraints.
Services
IT Support
Network Security
Backup Solutions
Computer Repair
HIPAA Compliance
Server Upgrades
Virus Removal
Web Development
Firewall Installation
Remote Support
Details
- Year established: 2009
Highlights and features
- We guarantee response within 60 minutes during business hours
- Our technicians hold current Microsoft certifications
- We offer free 27-point network security audits for new clients
- Our remote support capabilities minimize business downtime
- We provide customized IT solutions for healthcare compliance
Associations and certifications
- Microsoft Certified Technician
What people say
Amazing staff
Improved productivity
No monthly viruses
Prompt service
Cost-effective solutions
Services
IT Support
Our comprehensive IT support ensures business continuity through proactive network maintenance and rapid issue resolution. We provide on-site and remote technical assistance for hardware, software, and network infrastructure. Our certified technicians implement preventive measures to minimize downtime while maintaining system performance and security.
Network Security
We protect businesses from cyber threats through advanced firewall solutions, intrusion detection systems, and regular security audits. Our HIPAA-compliant frameworks secure sensitive data for healthcare providers while our encryption protocols safeguard financial information. Continuous monitoring prevents unauthorized access to critical business systems.
Backup Solutions
Our cloud-based backup systems ensure business continuity with automated offsite data storage and rapid recovery capabilities. The SureVault solution protects against ransomware attacks and hardware failures while maintaining version control for critical business documents and databases.
Computer Repair
We offer prompt diagnosis and repair of computer systems, servers, and peripheral devices. Our technicians perform component replacements, system upgrades, and performance optimizations. Remote diagnostics resolve common issues while complex repairs receive priority on-site attention within our service areas.
Remote Support
Secure remote access enables rapid resolution of technical issues without on-site visits. Our technicians troubleshoot software problems, implement security patches, and perform system maintenance through encrypted connections. This service reduces response times while maintaining strict data protection standards.
People
Mike DeVincentis
President / Founder
With over 25 years of IT experience, Mike established SurePoint IT in 2009 after working in corporate network infrastructure. He holds Microsoft Certified Technician credentials and specializes in cybersecurity solutions for small businesses.
Questions
What IT services do you offer for small businesses?
We provide network security, computer repair, cloud backups, HIPAA compliance, server upgrades, and 24/7 emergency support tailored to small business needs.
Do you offer free network assessments?
Yes, new customers receive a complimentary 27-point network audit identifying security vulnerabilities and performance optimization opportunities.
How quickly do you respond to IT emergencies?
We guarantee response within 60 minutes during business hours with same-day on-site service when remote resolution isn't possible.
Are your technicians certified?
All technicians hold current Microsoft certifications with specialized training in cybersecurity and network infrastructure management.
Do you support healthcare industry IT needs?
Yes, we specialize in HIPAA-compliant IT systems for dental, optometry, and chiropractic practices across North Georgia.
What areas do you serve?
We primarily serve Cleveland, White, Habersham, and Lumpkin counties in North Georgia with remote support available statewide.
Videos
Reviews (5)
Lennon Stevens
Aug 15, 2020
Report
Tried to keep my computer and not give it back to me because I refused to pay the diagnostic fee. They didnt know exactly what was wrong with it,they didnt even turn it on because I brought the wrong power cord. Im not paying if nothing at all was even done, no diagnosis was given.
Thats ridiculous and extremely unprofessional. Police had to be involved for me to even get my laptop back from them, and no I DIDNT PAY A DIME when they got there because it was obvious the services they claimed they had done was a lie, a scam essentially to get as much money out of you as possible
Thats ridiculous and extremely unprofessional. Police had to be involved for me to even get my laptop back from them, and no I DIDNT PAY A DIME when they got there because it was obvious the services they claimed they had done was a lie, a scam essentially to get as much money out of you as possible
Sandra Warwick
Oct 13, 2019
Report
My laptop had misbehaved for a couple of years. I just let it go and borrowed my daughter's when needed. Then I scored a new job and was in dire need of my own computer. SurePoint IT to the rescue. The IT Solutions team had my computer up and running in a few days. Pleasant people and good service at SurePoint IT Solutions. I recommend their services for all your computer and internet needs.
Courtney Walls
Oct 05, 2019
Report
The staff at SurePoint IT keeps my business running smoothly by taking care of all my computer needs. They handle everything so I don't even have to think about it and are quick to help when I have a question. I highly recommend them for both business and personal IT work.
Ginger Howe
Jan 28, 2019
Report
IT Solutions never disappoints! They have always been willing to help out no matter the issue. Ive referred many folks to them and everyone has been completely satisfied with the services provided. I purchased my daughters Surface Pro from IT Solutions last year. Mike was very helpful in helping me make the right decision to meet my daughters needs for her personal computer. He set it up and even had helpful tutorials ready for her that helped her to learn to navigate through the animation apps she wanted to learn most. It was ready for her to start exploring immediately upon opening Christmas
Don Tatum
Jan 08, 2019
Report
The support we get from SurePoint IT Solutions is incredible. We use it for our personal home use and also for our 89 year old parents. They do an incredible job with their support. We completely endorse this company and the job they do.
