Business Details
Professional Property Management Services in Hagerstown, MD
East Coast Real Estate Group has established itself as a premier property management company serving Maryland, West Virginia, and Pennsylvania. With a team of seasoned professionals, we leverage cutting-edge technology and decades of industry experience to deliver exceptional property management solutions. Our approach prioritizes client satisfaction through three distinct guarantees: a 30-day client guarantee, a lease guarantee for tenant procurement, and a pet damage guarantee covering up to $1,000 in damages. We employ rigorous resident screening processes, including comprehensive credit and background checks, to ensure quality tenants for your property. Our dedicated maintenance team provides responsive service while maintaining strict budget controls, and our financial reporting system offers complete transparency through monthly statements accessible via secure online portals.We differentiate ourselves through innovative programs like HVAC preventative maintenance and virtual management tools that streamline operations for both investors and residents. Backed by positive client testimonials highlighting our responsiveness and industry expertise, we combine local market knowledge with national standards to maximize property value and tenant satisfaction. Our commitment to accessibility and compliance with ADA guidelines ensures all clients receive equitable service, while our technology-driven approach enables 24/7 maintenance requests and automated processes that enhance operational efficiency.
Services
Property Marketing
Resident Screening
Maintenance Services
Rent Collection
Financial Reporting
Property Inspections
Eviction Management
Legal Compliance
Highlights and features
- We provide three industry-leading guarantees for client satisfaction and property protection
- Our team utilizes innovative technology for 24/7 property management access
- We have extensive local market expertise across five Mid-Atlantic counties
- Our HVAC preventative maintenance program reduces long-term property costs
- Our financial reporting system offers complete transparency through online portals
What people say
Responsive service
Superb value
Industry experts
Proactive maintenance
Transparent reporting
Services
Property Marketing
We utilize professional photography, virtual tours, and targeted digital campaigns to showcase properties across multiple platforms. Our marketing expertise ensures maximum visibility to attract qualified tenants while maintaining strict budget controls through automated advertising optimization tools.
Resident Screening
Our comprehensive screening process includes credit history analysis, criminal background checks, and rental verification. We apply consistent criteria to identify reliable tenants while maintaining compliance with fair housing regulations to protect property owners from potential liability risks.
Maintenance Services
Our dedicated maintenance team responds promptly to service requests while maintaining detailed records of all repairs. We implement preventive maintenance schedules to extend asset lifespan and minimize emergency repair costs through regular HVAC filter replacements and property inspections.
Financial Reporting
We guarantee timely rent receipt through automated payment systems and enforce collection protocols for late payments. Monthly financial statements provide detailed income and expense breakdowns, with secure online access allowing property owners to monitor account activity and generate year-end tax documentation.
Legal Compliance
Our team stays current with housing regulations, insurance requirements, and local ordinances to maintain property compliance. We provide legal guidance through eviction processes and lease termination situations while ensuring all procedures adhere to state and federal laws affecting rental properties.
People
Tom Tinsley
President
With over 20 years of real estate experience, Tom Tinsley leads East Coast Real Estate Group as President. His strategic vision focuses on technology integration and client satisfaction through innovative property management solutions across the Mid-Atlantic region.
Questions
What areas do you serve for property management?
We provide property management services across Frederick and Washington Counties in Maryland, Berkeley and Jefferson Counties in West Virginia, and Franklin County in Pennsylvania.
What tenant screening process do you use?
Our comprehensive screening includes credit checks, criminal background investigations, rental history verification, and income validation to ensure qualified tenants for your property.
How do you handle maintenance requests?
We offer 24/7 online maintenance requests with prompt response times. Our team coordinates repairs while maintaining budget controls and providing detailed service documentation to property owners.
What technology tools do you use?
We utilize virtual meetings, electronic document signing, automated marketing systems, self-showing options, and online portals for rent payments and property management access.
Do you offer any guarantees for property owners?
Yes, we provide three guarantees: a 30-day client guarantee, a lease guarantee for tenant procurement, and a pet damage guarantee covering up to $1,000 in damages beyond the security deposit.
How do I get started with property management services?
Contact us at (240) 397-5686 or through our website to schedule a property assessment. We'll evaluate your property's potential rental value and discuss management options tailored to your investment goals.
Videos
Reviews (7)
Jonathan S.
Dec 23, 2021
Report
Tyler is super helpful and very professional. Handled all my maintenance needs with a quickness. Highly recomneded.
Mrs. S.
Nov 07, 2021
Report
Cant get anyone return calls. I know several people posted bad reviews onky for it to be removed. this rating is false. This company charges high application fees and they dont tell you they create credit score they dont use the score from the 3 credit bureaus which I will be filing claim with BBB. Save your money and stay away this greedy place.
Justin Carreras
Sep 22, 2021
Report
Recently I have applied with my fianc for an apartment in Hagerstown. We had everything together even the down payment. Except our credit in check because of prior mistakes made. Unfortunately we were denied because of this. While I can understand why you would deny someone for poor credit we were clearly making 5 times the rent of 875. I think your business should be open to excepting people with less then perfect credit. Just because someones score is low doesnt mean that should define them as responsible or irresponsible. I work hard and have made mistakes with my credit like millions
Von A.
Aug 14, 2021
Report
Positive:Professionalism,Quality,Responsiveness,Value
By far the best reality company Ive spoken to
By far the best reality company Ive spoken to
Caleb Hinchey
Jun 27, 2021
Report
As a first time investment property owner, ECREG has been phenomenal to work with. Each question I have had has been answered quickly and professionally every time and they did a fantastic job from start to finish during the entire process. Looking forward to working with them for years to come.
Jess Jackson
May 15, 2021
Report
I had a great experience with Tyler from ECREG. He stopped by to fix a few things around my property and seemed very knowledgeable about all of my concerns. He did great work in a short amount of time and was very polite while he was here. He also confirmed the appointment and provided me with a more precise ETA ahead of time which was nice.
Donald Barnhart
Apr 02, 2021
Report
My son and I just moved into our new place the ladies in the office are outstanding hands down the easiest process I've ever had with renting a place they are not just a real estate company they care about people and their needs I couldn't be more happier
