Business Details
48 Years
experience
Emergency
services
Your Trusted Telecom Partner in Carrollton, TX
Founded in 1978, Mercury Communication Services has established itself as a premier telecommunications solutions provider in the Dallas-Fort Worth metroplex. Over four decades, we have evolved from a specialized telecom firm into a comprehensive technology consulting partner, adapting to industry shifts while maintaining our core commitment to client-centric innovation. Our expertise spans IP phone systems, cloud solutions, contact centers, and unified communications, supported by strategic partnerships with industry leaders like Mitel, NEC, and ShoreTel.Our team of seasoned professionals delivers tailored technology integrations that align with business objectives, emphasizing reliability, scalability, and operational efficiency. With 3,000+ clients and 200,000+ endpoints managed, we combine technical proficiency with personalized service to ensure seamless communication infrastructure for organizations of all sizes. Our 24/7 support framework and focus on proactive problem-solving reflect our dedication to long-term client success in an ever-evolving technological landscape.
Services
IP Phone Systems
Cloud Solutions
Contact Center Services
Unified Communications
VoIP Migration
Network Virtualization
Phone System Modernization
Telecom Consulting
PBX Replacement
Business Continuity Planning
Details
- Year established: 1978
Highlights and features
- We offer 40 years of specialized telecom expertise in Dallas-Fort Worth
- Our engineers hold advanced certifications in Mitel, NEC, and ShoreTel platforms
- We guarantee 99.9% system uptime through proactive monitoring and maintenance
- Our consultative approach ensures technology aligns with business growth objectives
- We provide 24/7 emergency support with 2-hour on-site response guarantees
What people say
40 years experience
Expert implementation
Responsive support
Seamless migration
Cost-effective solutions
Services
IP Phone Systems
Our IP phone systems modernize business communications by integrating voice, video, and data over existing network infrastructure. We implement scalable solutions from industry leaders like Mitel and NEC, enabling features such as mobile integration, unified messaging, and cloud connectivity. These systems reduce operational costs while enhancing collaboration through advanced functionality like auto-attendant, call analytics, and remote workforce support.
Cloud Solutions
Our cloud communication platforms eliminate capital expenditures through subscription-based models while providing enterprise-grade features. We deploy hybrid and full-cloud solutions that offer disaster recovery, unlimited scalability, and cross-device accessibility. Services include hosted PBX, unified communications as a service (UCaaS), and cloud contact centers with enterprise security and 99.9% uptime SLAs.
Contact Centers
We design omnichannel contact centers that integrate voice, email, chat, and CRM systems for enhanced customer engagement. Our solutions feature intelligent call routing, workforce optimization, real-time analytics, and AI-powered self-service options. Implementation includes workforce training and performance monitoring to maximize agent productivity and customer satisfaction metrics.
Unified Communications
Our unified communication systems consolidate voice, video, messaging, and collaboration tools into single-platform solutions. Integration with Microsoft Teams, Zoom, and other productivity suites enables seamless workflow communication. Features include presence indicators, mobile apps, and API-driven customization to match specific business processes and improve cross-functional coordination.
Phone System Modernization
We specialize in replacing outdated PBX systems with modern IP-based solutions while preserving existing infrastructure investments. Our phased migration approach ensures zero downtime during transitions, with comprehensive training and documentation provided. Services include legacy equipment assessment, ROI analysis, and implementation of future-proof communication architectures.
People
Greg Osler
Founder and President
Greg founded Mercury Communication Services in 1978 and has led its evolution into a full-service telecom consultancy. With deep industry knowledge and a focus on long-term client relationships, he oversees strategic direction while maintaining hands-on involvement in major client accounts.
Andrew Laughter
Founder and CEO
Andrew brings decades of technology leadership experience, specializing in cloud migration strategies and telecom innovation. He drives Mercury's technology vision, ensuring solutions remain at the forefront of industry advancements while maintaining client-centric service standards.
Kim Maner
Director of Operations
With 20 years at Mercury, Kim manages day-to-day operations and project execution. Her expertise in system integration and process optimization ensures efficient implementation of complex telecom solutions across diverse business environments.
Randy Jeter
Managing Partner
Randy contributes 22+ years of cloud and telecom experience, previously co-founding a global managed cloud provider. He specializes in strategic technology advising, helping businesses leverage emerging communications technologies for competitive advantage.
Dylan Bouterse
Chief Solutions Officer
Dylan leads solution engineering with 15+ years in telecom systems design. His technical expertise spans network architecture, cloud integration, and unified communications, ensuring clients receive technically sound and commercially viable communication solutions.
Questions
What telecom solutions do you specialize in?
We provide IP phone systems, cloud communications, contact centers, unified communications, and network virtualization solutions tailored to Texas businesses.
How long have you served Dallas businesses?
We've delivered telecom solutions to Dallas-Fort Worth clients for 40 years, evolving with technology while maintaining personalized service.
Do you support legacy phone systems?
While we recommend modernization, we provide maintenance for legacy systems during transition periods and offer phased migration plans.
What service guarantees do you offer?
We guarantee 99.9% system uptime, 24/7 emergency support with 2-hour response times, and satisfaction assurance on all implementations.
Which manufacturers do you work with?
We're certified partners for Mitel, NEC, and ShoreTel, offering expert implementation and support for these leading telecom platforms.
How do you ensure system reliability?
Through proactive monitoring, redundant architecture design, regular maintenance, and 24/7 technical support with rapid issue resolution.
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